OEM PC Diagnostics Market Opportunities, Market Forecasts, and Market Strategies, 2008-2014

Table of Contents

OEM PC Diagnostic Software Summary ES-1

OEM PC Diagnostic Software Growth Factors ES-1

OEM PC Diagnostics Software Market Shares ES-6

OEM PC Diagnostics Software Market Forecasts ES-8

1. OEM PC Diagnostic Systems Market Description and Market Dynamics 1-1

1.1 PC Diagnostic Systems 1-1

1.1.1 PC Diagnostic Systems Solutions 1-3

1.1.2 Decoding Technology 1-4

1.1.3 Diagnostic Systems Issues 1-5

1.2 PC Diagnostics Controlling Costs 1-7

1.2.1 PC Diagnostics Industry Trends 1-8

1.3 PC Diagnostic Trends 1-9

1.4 Mission Critical Diagnostic Systems Market Dynamics 1-11

1.4.1 Mission-Critical Functionality 1-14

1.4.2 Mission Critical Diagnostic Systems 1-17

1.5 Diagnostic Systems Software 1-17

1.5.1 Linking Internal Operations 1-17

1.6 Information Technology Environments Increasingly Complex 1-20

1.6.1 Heterogeneous Computing Environments 1-22

1.6.2 Technology Challenges 1-22

1.7 Types of Mission Critical Diagnostic Systems 1-23

1.7.1 Event-Driven PC Diagnostics 1-23

1.8 Mission Critical Systems Provides The Base PC Diagnostic 1-24

1.8.1 PC Diagnostic Server and PC Diagnostic Integration Depend on Mission Critical Diagnostic Systems 1-27

1.9 Businesses Process Engineering 1-28

1.9.1 Key Component Of Business Process Management 1-29

1.10 High Performance 1-29

1.10.1 Scalability 1-30

1.10.2 Automatic Configuration 1-31

1.10.3 Reliable, Robust Systems 1-32

1.11 PC Diagnostic Trends 1-33

1.12 Mission Critical Diagnostic Systems Market Dynamics 1-36

2. OEM PC Diagnostic Software Market

Shares and Market Forecasts 2-1

2.1 OEM PC Diagnostic Software Growth Factors 2-1

2.1.1 Spread Cost Of Feature Improvement Over Large User Base 2-6

2.1.2 PC Diagnostics Functionality 2-6

2.2 OEM PC Diagnostics Software Market Shares 2-7

2.2.1 PC-Doctor 2-9

2.2.2 PC-Doctor Used By Largest PC Manufacturers In The World 2-10

2.2.3 PC-Doctor Serves Top PC manufacturers 2-11

2.2.4 Eurosoft 2-12

2.2.5 Ultra-X 2-13

2.2.6 Ultra-X Advanced Technician Diagnostics 2-14

2.2.7 Ultra-X Home Diagnostics 2-14

2.3 OEM PC Diagnostics Software Market Forecasts 2-15

2.3.1 Worldwide PC Shipments 2-16

2.3.2 Worldwide PC Shipments Growth 15 Percent for 2008 2-17

2.3.3 PC Market Forecasts 2-18

2.4 PC Diagnostics Prices 2-20

2.4.1 PC-Diag Diagnostic Software Pro 2-20

2.5 OEM PC Diagnostics Software Regional Analysis 2-22

3. OEM PC Diagnostics Product Description 3-1

3.1 PC-Doctor Diagnostics 3-1

3.1.1 PC-Doctor Drive Specialist - ThinkCentre / NetVista 3-2

3.1.2 PC-Doctor Diagnostics Software 3-2

3.1.3 PC-Doctor Service Center 3-8

3.1.4 PC-Doctor Factory Express 3-12

3.1.5 PC-Doctor Factory 3-15

3.1.6 PC-Doctor Solutions Architecture 3-19

3.1.7 PC-Doctor Home Express 3-27

3.1.8 PC-Doctor BTO Support Center 3-30

3.1.9 PC-Doctor Home Express 3-42

3.1.10 PC-Doctor BTO Support Center 3-44

3.1.11 PC-Doctor for Windows 3-47

3.1.12 PC-Doctor Network Factory 3-50

3.1.13 PC-Doctor 5 for Linux 3-54

3.1.14 PC-Doctor for Windows PE 3-58

3.1.15 PC-Doctor for Media Center 3-60

3.1.16 PC-Doctor Motherboard Diagnostic Toolkit 3-60

3.2 Eurosoft 3-60

3.2.1 Eurosoft PC Builder Test Management Suite 3-62

3.2.2 Eurosoft QA+WIN32 3-64

3.2.3 Eurosoft Pc-Check 3-66

3.2.4 Eurosoft Virtual Pc-Check 3-68

3.2.5 Eurosoft ZeroData 3-69

3.3 Ultra-X 3-71

3.3.1 Ultra-X P.H.D. PCI2 3-72

3.3.2 Ultra-X QuickTech Pro USB 3-74

3.3.3 Ultra-X P.H.D MiniPCI 3-77

3.3.4 Ultra-X PC Inspector PCI 3-78

3.3.5 Ultra-X Self-BOOT Diagnostics 3-81

3.3.6 Ultra-X Windows Diagnostics 3-82

3.3.7 Ultra-X Bundle Diagnostics 3-83

3.3.8 Ultra-X R.S.T Pro2 PCI 3-84

3.3.9 Ultra-X R.S.T Pro3 PCI Express 3-85

3.3.10 Ultra-X R.S.T Pro Mini PCI 3-86

3.3.11 Ultra-X R.S.T Pro USB 3-86

3.3.12 Ultra-X R.S.T Pro ExpressCard 3-87

3.3.13 Ultra-X PCI Gen 3-87

3.3.14 Ultra-X QuickPOST PCI 3-88

3.3.15 Ultra-X QuickPOST PCI Serial 3-89

3.3.16 Ultra-X MicroPOST II 3-89

3.3.17 UltraPOST 3-91

3.3.18 UltraPOST Server 3-91

3.3.19 Ultra-X QuickCAST 3-92

3.3.20 UltraXtreme Guard Band Chamber 3-93

3.4 PC-Diag Diagnostics Software 3-95

3.4.1 PC-Diag Diagnostic Lifecycle Management 3-96

3.4.2 PC-Diag Diagnostics Software Batch Tester 3-98

3.4.3 PC-Diag Diagnostics NIC Testing Software 3-100

3.4.4 PC- Diag Diagnostics USB Testing Software 3-100

3.4.5 PC- Diag Diagnostics Professional Remote Testing Software 3-101

3.5 AMI 3-101

3.5.1 AMI Diagnostic Tools for End-user 3-101

3.5.2 AMI Diagnostic Tools for OEM and System Integrators 3-102

3.6 Micro 2000 3-103

3.7 CheckIt Diagnostics 3-106

3.8 PC Pitstop 3-108

3.9 ZF Micro Solutions 3-109

3.10 TestLAB 3-109

3.11 Bug Doctor 3-109

3.12 PassMark Software 3-110

3.13 Expodata Systems 3-112

3.14 Windsor Technologies PC Diagnostics 3-113

3.15 HP 3-114

3.15.1 Hewlett-Packard and Andromed 3-115

3.16 ZF Micro Solutions ZFx86 486 PC-on-a-Chip 3-116

3.17 Quintum Technologies - USB Drive Burn-In 3-118

3.17.1 Value Of Keys To Analyze The Issues 3-118

4. PC Diagnostics Strategy, Technology, And Industry Specific Applications 4-1

4.1 Operating System-Based Diagnostic 4-1

4.1.1 Windows Vista 4-2

4.2 BIOS Flashing Utilities 4-3

4.3 Increasing Practices Of Refurbishing, Upgrading,

Leasing, Recycling And Donation Of PCs 4-4

4.4 PC-Doctor 4-5

4.5 Dell and PC troubleshooting 4-15

4.6 HP / Compaq PC Diagnostics 4-19

4.6.1 HP PC Doctor 4-19

4.7 Lenovo PC Doctor Diagnostics 4-20

4.8 Acer PC Diagnostics 4-20

4.9 Fujitsu / PC Diagnostics 4-25

5.1 AMIDiag 5-1

5.1.1 AMIDiag Strategy 5-1

5.2 Eurosoft 5-2

5.2.1 Eurosoft Market Directions 5-2

5.3 EuroSoft 5-3

5.3.1 EuroSoft Market Direction 5-5

5.4 Micro 2000 5-6

5.5 Neurosoft 5-7

5.6 PC-Diag 5-7

5.6.1 PC-Diag Strategy 5-8

5.7 PC-Doctor 5-9

5.7.1 PC-Doctor Product Families 5-13

5.7.2 PC-Doctor Bundled Products 5-14

5.8 PCPitstop 5-16

5.9 Smith Micro / Micro Software / CheckIt Diagnostics 5-16

5.9.1 Smith Micro / Micro Software Customers 5-18

5.9.2 Smith Micro / Micro Software Net Revenues 5-19

5.9.3 Micro Software 5-22

5.10 Ultra-X 5-25

5.10.1 Ultra-X Strategy 5-26

5.11 ZF Micro Solutions 5-26

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List of Tables and Figures

Table ES-1 ES-2

OEM PC Diagnostic Software Growth Factors

Table ES-2 ES-3

OEM PC Diagnostic Software Market Driving Forces

Figure ES-3 ES-7

Worldwide PC Diagnostics Software Shipments

Market Shares, Dollars, 2007

Figure ES-4 ES-8

Worldwide PC Diagnostics Software Shipments

Market Forecasts, Dollars, 2007

Table 1-1 1-1

Remote PC Diagnostic Computer Troubleshooting Tool Uses

Table 1-2 1-2

PC Diagnostic Bundled Family Functions

Table 1-4 1-3

Bundle Family Product Components

Table 1-1 1-9

Diagnostic Systems Trends

Table 1-2 1-12

Mission Critical Diagnostic Systems Market Dynamics

Table 1-3 1-15

Enterprise Diagnostic Systems Integration Functions

Table 1-4 1-18

Internal Enterprise PC Diagnostic Tasks

Table 1-5 1-34

Diagnostic Systems Trends

Table 1-6 1-37

Mission Critical Diagnostic Systems Market Dynamics

Table 2-1 2-2

OEM PC Diagnostic Software Growth Factors

Table 2-2 2-3

OEM PC Diagnostic Software Market Driving Forces

Figure 2-3 2-8

Worldwide PC Diagnostics Software Shipments

Market Shares, Dollars, 2007

Table 2-4 2-9

Worldwide PC Diagnostics Software Shipments

Market Shares, Dollars, 2007

Figure 2-5 2-15

Worldwide PC Diagnostics Software Shipments

Market Forecasts, Dollars, 2007

Table 2-6 2-16

Worldwide PC Diagnostics Software Shipment

Market Forecasts, Dollars, 2007

Figure 2-7 2-19

Worldwide PC Shipments Market Forecasts, 2008-2014

Table 2-8 2-20

Worldwide PC Shipment Forecasts Markets 2008-2014

Figure 2-9 2-23

PC Diagnostic Regional Shipments 2007

Table 2-10 2-24

PC Diagnostic Regional Shipments 2007

Table 3-1 3-2

PC-Doctor Diagnostic Target Markets

Table 3-2 3-3

PC-Doctor Diagnostic Products

Figure 3-3 3-4

PC Doctor Product Comparison

Table 3-4 3-8

PC-Doctor Service Center Features

Table 3-5 3-10

PC-Doctor Service Center Benefits

Table 3-6 3-11

PC-Doctor Products Uses

Table 3-7 3-12

PC-Doctor Factory Express Target Users

Table 3-8 3-13

PC-Doctor Factory Express Package

Table 3-9 3-14

PC-Doctor Factory Express Benefits and Features

Table 3-10 3-16

Benefits of PC-Doctor Factory in Manufacturing Environments

Table 3-11 3-17

Benefits of PC-Doctor Factory in Service and Repair Centers

Table 3-12 3-18

Key Features of PC-Doctor Factory Diagnostics

Table 3-13 3-20

PC-Doctor Solutions Architecture Target Users

Table 3-14 3-21

Key Features of PC-Doctor Solutions Architecture

Table 3-15 3-24

PC-Doctor Solutions Architecture Package

Table 3-16 3-25

PC-Doctor Service Center Target Users

Table 3-17 3-26

PC-Doctor Service Center Package Components

Figure 3-18 3-28

PC-Doctor Service Center 6 Package

Table 3-19 3-29

PC-Doctor Service Center Benefits

Table 3-20 3-31

PC-Doctor Service Center Audio Tests

Table 3-21 3-32

PC-Doctor Service Center Video Tests

Table 3-22 3-34

PC-Doctor Service Center Storage Tests

Table 3-23 3-37

PC-Doctor Service Center Communications Tests

Table 3-24 3-38

PC-Doctor Service Center Other Devices Tests

Table 3-25 3-39

PC-Doctor Service Center System Tests

Table 3-26 3-42

PC-Doctor Home Express Target Users

Table 3-27 3-43

PC-Doctor Home Express Features

Table 3-28 3-43

PC-Doctor Home Express Benefits

Table 3-29 3-44

PC-Doctor BTO Support Center Target Users

Table 3-30 3-45

PC-Doctor BTO Support Center Key Benefits

Table 3-31 3-47

PC-Doctor for Windows Target users

Table 3-32 3-48

PC-Doctor for Windows Key Benefits

Table 3-33 3-50

PC-Doctor for Windows Package

Table 3-34 3-51

PC-Doctor Network Factory Target Users

Table 3-35 3-52

PC-Doctor Network Factory

Table 3-36 3-54

PC-Doctor Network Factory

Table 3-37 3-55

PC-Doctor 5 for Linux Target Users

Table 3-38 3-56

Benefits and Key Features of PC-Doctor 5 for Linux

Table 3-39 3-59

Benefits and Key Features of PC-Doctor for Windows PE

Table 3-40 3-61

Eurosoft PC Diagnostics and Test Management Software Target Users

Table 3-41 3-62

Eurosoft PC Diagnostics and Test Management Software Solutions

Table 3-42 3-63

Eurosoft PC Builder Test Management Suite Features

Table 3-43 3-64

Business Benefits of Eurosoft PC Builder Test Management Suite

Table 3-44 3-65

Key Features of Eurosoft QA+WIN32

Table 3-45 3-66

Business Benefits of Eurosoft QA+WIN32

Table 3-46 3-67

Business Benefits of Eurosoft Pc-Check

Table 3-47 3-67

Key Features of Eurosoft Pc-Check

Table 3-48 3-68

Business Benefits of Eurosoft Virtual Pc-Check

Table 3-49 3-69

Key Features of Eurosoft Virtual Pc-Check

Table 3-50 3-70

Business Benefits of Eurosoft ZeroData

Table 3-51 3-70

Key Features of Eurosoft ZeroData

Table 3-52 3-71

Ultra-X PC Diagnostic Tool Product Categories

Table 3-53 3-72

Ultra-X PC Hardware Diagnostic Solutions

Figure 3-54 3-73

Ultra-X P.H.D. PCI2 Diagnostics Board

Table 3-55 3-74

Benefits of Ultra-X P.H.D. PCI2 Diagnostics

Figure 3-56 3-75

Ultra-X QuickTech Pro USB Kit

Table 3-57 3-76

Ultra-X QuickTech Pro USB Suite

Table 3-58 3-77

Benefits of Ultra-X QuickTech Pro USB

Figure 3-59 3-78

Ultra-X P.H.D. MiniPCI Pack

Figure 3-60 3-79

Ultra-X PC Inspector PCI

Table 3-61 3-80

Key Features of Ultra-X PC Inspector PCI

Table 3-62 3-80

Ultra-X PC Software Diagnostic Solutions

Figure 3-63 3-83

Ultra-X WinStress Test Pro Diagnostic Tool

Table 3-64 3-84

Ultra-X PC Memory Diagnostic Solutions

Table 3-65 3-85

Key Features of Ultra-X R.S.T Pro2 PCI

Figure 3-66 3-87

Ultra-X R.S.T Pro USB Kit

Table 3-67 3-88

Ultra-X POST Monitoring Solutions

Figure 3-68 3-90

Ultra-X MicroPOST II Kit

Table 3-69 3-90

Ultra-X Embedded Diagnostic Solutions

Figure 3-70 3-91

UltraPOST

Table 3-71 3-92

Ultra-X Special Diagnostic Solutions

Figure 3-72 3-92

Ultra-X QuickCAST Diagnostic Solutions

Table 3-73 3-93

Key Features of Ultra-X QuickCAST

Figure 3-74 3-94

UltraXtreme Guard Band Chamber

Table 3-75 3-94

Key Features of UltraXtreme Guard Band Chamber

Table 3-76 3-95

Ultra-X Diagnostic Kits

Table 3-77 3-95

PC-Diag Diagnostic Target Markets

Table 3-78 3-96

Professional PC-Diag Hardware Diagnostic Software Features

Table 3-79 3-98

PC-Diag Diagnostic Software Pro Windows Compatibility

Table 3-80 3-99

Components Serviced by PC-Diag Diagnostics Batch Tester

Table 3-81 3-100

PC-Diag NIC Testing Results

Figure 3-82 3-104

Micro 2000 Universal Post Probe

Table 3-83 3-105

MicroScope PC Diagnostic Suite Software Features

Table 3-84 3-106

MicroScope PC Diagnostic Suite Software Features

Table 3-85 3-107

CheckIt Diagnostic Version 7.0 Solution Features

Table 3-86 3-111

PassMark Software Solution Features

Table 3-87 3-112

Expodata Systems Diagnostics Product Portfolio

Figure 3-88 3-113

Expodata Systems PC Tester

Table 3-89 3-116

HP PC System Health Scan

Table 3-90 3-120

Selected PC Diagnostic Companies

Figure 4-1 4-17

Dell PC Diagnostics

Table 4-2 4-23

Acer PC Diagnostics Features

Table 5-1 5-10

PC-Doctor Diagnostic And System Information Solutions

Target Markets

Table 5-2 5-10

PC-Doctor Diagnostic And System Information Diagnostic

Solutions Benefits

Table 5-3 5-12

PC-Doctor Products Uses