PBX Markets

Market Strategies, Opportunities, and Forecasts

2002-2007

WinterGreen Research

Lexington, MA

www.wintergreenresearch.com

Mission To Provide Internet Protocol Voice and Data Signaling

PBX Markets

Services Positioning, Managing High Growth

PBX Segment Overview

The new generation of PBXs is moving traditional PBX systems to support packetized voice calls and to run packetized data through the PBX.  The IP packet transmission of voice is configured as an end-to-end system.

The new generation of PBXs offers customer service automation (CRM), computer telephone integration (CTI), video conferencing, data streaming, content delivery network support, storage area network support, and voice over IP (VoIP).

IP enabled PBXs answer the need for value added services point by point.  New systems are built on open code.  These boxes eliminate high equipment, maintenance, and upgrade fees associated with PBX switches.  Telecom administrators seek to save on maintenance fees.  $200,000 is the typical maintenance fee savings in a mid size company with 1,000 employees.

Change is a driving force in the market as the number of customers and the complexity of the networks they demand increases.

The market for PBX systems, softswitches, and voice routers at $15.1 billion in 2001 is expected to reach $25.4 billion by 2007.  Markets that have been flat will begin to grow as the replacement cycle shortens.  Replacement of systems that had been occurring at a rate of every 6 and one half years has continued to stretched out to nine years as enterprises wait to see what convergence of voice and data means.

The popularity of voice-over IP grew dramatically in 2001.  The number of installed voice-over IP networks, the number of players in the voice-over IP arena, the dollars spent on voice-over IP products, the number of channels shipped, and even the capacity of voice-over IP products more than doubled in 2001.

CHECK OUT THESE KEY TOPICS

Time To Market

Reducing Overall System Costs

Advantages Of Integration

Key Success Factors For Integration Services Providers

Industry by Industry Issues For EAI Vendors

Strategies

Market Positioning

Market Growth Opportunities

End To End Solutions

Market Forecasts

Worldwide Market Shares

Growth of User Base

PBX Vendor Competitive Positioning

PBX Vendor Partnering With Customers

Companies Profiled

IP PBXs

3Com

@boyd:Hotsip

Alcatel

Altigen

Artisoft

Avaya

Cisco Systems

Clarent Corporation

Ericsson

ETSI Tiphon

Fujitsu

Intel

Internet & Telecoms Convergence Consortium

Internet Engineering Task Force

ITU

LXE

MediaSoft

Metricom

Mitel

NEC

Netrix Corporation

NexVerse

Nortel

Nuera

Oki Network Technologies

Performance Technologies

Radcom

RAD Data Communications Ltd

Siemens

Sonus Networks

Sun Microsystems

Telcordia Technologies

Texas Instruments

VocalTec

REPORT METHODOLOGY

This is the one hundred and tenth in a series of market research reports that provide forecasts in communications, telecommunications, the internet, computer, software, and telephone equipment.  The project leaders take direct responsibility for writing and preparing each report.  They have significant experience preparing industry studies.  Forecasts are based on primary research and proprietary data bases.  Forecasts reflect analysis of the market trends in the segment and related segments.  Unit and dollar shipments are analyzed through consideration of dollar volume of each market participation in the segment.  market share analysis includes conversations with key customers of products, industry segment leaders, marketing directors, distributors, leading market participants, and companies seeking to develop measurable market share.  Over 200 in depth interviews are conducted for each report with a broad range of key participants and opinion leaders in the market segment.

Market share analysis prepared by WinterGreen Research is useful to companies that have measurable market share in a particular segment.  A leading market share positions companies to help potential buyers make a product or service purchase decision.  Decisions are frequently based on who the market share leaders are in a particular segment.  The study provides a base to make a purchase decision based on market research analysis of markets.

Use The Study As A Sales Tool

Market Share And Product Analysis Useful To Sales Force

WinterGreen Research market share analysis can be used by a sales person to close business.  The sales person can show a prospective client the product descriptions and the market share analysis to provide competitive advantage.  Independent professional research staff conducts the market share analysis.  Interviews, information from distributors, interview information from leading industry authorities, market participant company dollars of revenue, units shipped, and market trends form the basis for analysis.

Quoting WinterGreen Research information and data can be done after the purchase of the study.

Quoting individual sentences and paragraphs for use in a company’s internal communications does not require permission from WinterGreen Research.  Any WinterGreen information that is to be used in advertising, press releases, or promotional materials requires purchase of the study associated with the information intended to be used.  Permission is not needed; purchase of the study provides implied permission to quote the study.

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Executive Summary PBX Market Strategy

New Generation Of PBXs  ES-1

PBX Market Shares  ES-1

Siemens ES-2

Nortel  ES-3

Avaya    ES-3

Alcatel      ES-4

Cisco Systems  ES-4

Computer Industry Servers  ES-5

The Market For PBX Systems, Softswitches, And Voice Servers  ES-5

Driving Forces For Change In The PBX Industry  ES-7

PBX Market Description

1.1           Voice Over IP (VoIP) 1-1

1.1.1               Interoperability. 1-2

1.1.2               New Product Categories Emerging. 1-2

1.2           PBX Definition. 1-3

1.3           Forces For Change In The PBX Market 1-4

1.4           Internet Opportunities. 1-6

1.5           Data And Mixed Media Communications Systems. 1-6

1.6           PBX System Features And Move To Open Systems. 1-10

1.7           Call Centers. 1-11

1.8           Videoconferencing. 1-12

1.9           IP Technology Provides Personal Mobility. 1-13

PBX Market Change

2.1           Market Change  2-1

2.2           Internet Impact 2-5

2.3           Market Directions  2-8

2.4           Market Driving Forces  2-11

2.5           Principal Factors Of Competition  2-15

PBX Market Forecasts

3.1           Local Area Networks (LANs) 3-1

3.2           Summary Forecasts PBXs, Voice Routers, And Softswitches  3-7

3.2.1               Cabling And Handsets  3-11

3.3           PBX systems  3-12

3.3.1               PBX Forecasts By Line Size  3-13

3.4           PBX Market Analysis By Line Size  3-15

3.5           Number Of PBX Systems Shipped By Line Size  3-18

3.6           CTI 3-20

3.7           IP PBXs 3-22

PBX Market Shares

4.1           PBX Worldwide Market Shares  4-1

4.2           U.S. PBX Market Shares  4-3

4.3           Canadian PBX Market Shares  4-5

4.4           European PBX Market Shares  4-7

4.5           Asia / Pacific And Japanese PBX Market Shares  4-10

PBX Regional Market Shares

5.1           PBX Regional Market Share Analysis  5-1

5.2           PBX Regional Forecasts  5-2

5.3           Global Market Opportunities Via The Internet 5-7

PBX Product Description

6.1           Enterprise PBX Switches  6-1

6.2           Siemens 6-5

6.2.1               Siemens Enterprise IP Solutions  6-6

6.2.2               Siemens HiNet IP Communication Platform   6-7

6.2.3               Siemens HiNet RC 3000 Client/Server Architecture  6-9

6.2.4               Siemens HiPath Optimization  6-16

6.2.5               New Class Of IP Appliance  6-17

6.2.6               Hipath 5000 Call Processing  6-17

6.2.7               Enterprise IP Solutions  6-19

6.3           Nortel Enterprise PBX   6-20

6.3.1               Enterprise Carrier-Grade Reliability  6-23

6.3.2               Network Expansion Capability  6-24

6.3.3               Nortel Succession Communication Server for Enterprise 1000  6-25

6.3.4               Succession Communication Server for Enterprise 1000  6-29

6.3.5               Internet Enabled Solutions for Nortel Meridian  6-29

6.3.6               Nortel Succession IP Communication Server for Enterprise 1000  6-29

6.3.7               Internet Enabled Solutions for Nortel Meridian  6-31

6.3.8               Nortel Networks and IBM    6-32

6.3.9               Symposium Web Center Portal 6-32

6.4           Avaya    6-32

6.4.1               Avaya Converged Voice and Data Networking Solutions  6-33

6.4.2               Avaya Enterprise IP Telephony  6-35

6.4.3               Definity  6-36

6.4.4               Converging WAN With Voice Over IP  6-39

6.4.5               Configurations For Converging LAN   6-39

6.4.6               Definity IP Endpoints  6-41

6.4.7               Definity Anywhere Solutions  6-42

6.4.8               Definity IP Telephones  6-43

6.4.9               Avaya Integrated Solutions  6-44

6.4.10             Avaya Cajun P330 Stackable Switching System   6-44

6.4.11             Avaya Industry Specific Positioning  6-46

6.4.12             Avaya PBX-to LAN Link Via TCP/IP  6-48

6.4.13             Avaya Wireless LAN   6-49

6.5           Ericsson     6-50

6.5.1               Ericsson MD110 BC10  6-51

6.5.2               Graybar / Ericsson Enterprise Solutions  6-52

6.5.3               MD110 PBX Hospitality Applications  6-52

6.5.4               Ericsson MD110 Application Link  6-56

6.6           Alcatel Omnipcx 4400  6-57

6.6.1               Alcatel European SMEs OmniPCX   6-57

6.7           Shoreline Communications  6-60

6.8           Cisco Dial Peer Strategy  6-60

6.8.1               Cisco Relationship Between Dial Peers and Call Legs  6-63

6.8.2               Cisco VoIP Call Process  6-64

6.8.3               Cisco Supported Inbound and Outbound Dial Peers and Call Legs  6-65

6.8.4               Cisco Inbound And Outbound Dial Peers  6-66

6.9           Avail Platform Support For PBX/T1/E1 Interfaces  6-68

6.10         Intel PBX Digital Gateway  6-68

6.11         Mitel IP Phone Interoperable with Indigo's SIP  6-68

6.12         Lucent Technologies Access Point 600 Next-Generation IP Services Router 6-69

6.13         Comdial FXS  6-71

6.13.1             Mobility Solutions  6-72

6.13.2             Enterprise Solutions  6-73

6.14         Ethernet 6-73

6.14.1             Cisco Matching PBX Configuration  6-74

6.14.2             Avaya P332GT-ML Multilayer Gigabit Stackable Switch  6-75

6.15         Attendant Consoles  6-76

6.15.1             Avaya Attendant Console  6-76

6.15.2             Nortel Attendant Console Solutions  6-81

6.15.3             Mitel Attendant Consoles  6-89

6.16         Call Centers  6-90

6.16.1             Siemens PBX Call Center Solutions  6-91

6.16.2             Avaya CentreVu® Internet Solutions  6-92

6.17         Messaging Solutions  6-94

6.18         PC PBXs / IP PBXs  6-95

6.18.1             Cisco Systems  6-97

6.18.2             Avaya   6-97

6.18.3             Siemens   6-97

6.18.4             Nortel  6-97

6.18.5             Alcatel CTI and PC Applications  6-98

6.18.6             Altigen Communications  6-100

6.18.7             MediaSoft Intelligent PC-Based PBX   6-101

6.18.8             WebSwitch 2000  6-102

6.19         Data Switches  6-103

6.20         e-Business Integration Brokers  6-104

6.20.1             Nortel Ethernet Switches  6-106

6.20.2             Nortel Enterprise  6-106

6.20.3             Sun Microsystems  6-107

6.20.4             Sun EAI Positioning  6-108

6.20.5             IBM WebSphere MQ Series Integrator 6-108

6.20.6             Tibco    6-109

6.21         Call Accounting Solutions  6-110

6.21.1             Alcatel  6-110

 

6.22         Remote-Site Telephony  6-111

6.22.1             Cisco Remote Site Systems  6-111

6.22.2             Cisco Remote Voice Over IP  6-112

6.23         Voice-Over-IP Platforms  6-113

6.23.1             IP PBX Products  6-114

6.23.2             Cisco Voice Over IP (VoIP) 6-114

6.24         Cisco VOIP Enterprise PBX Systems 10-Port Gigabit Ethernet Line Card  6-116

6.24.1             Cisco Architecture for Voice, Video, and Integrated Data  6-116

6.25         Nortel Enterprise IP Services Solutions  6-118

6.26         Stand Alone VoIP Terminals  6-118

6.26.1             Pingtel Xpresssa Phone  6-118

6.26.2             Symbol NetVision Phone  6-120

6.26.3             Avaya IP Phone LAN Certified  6-121

PBX Converged Voice and Data Technology

7.1           Protocol Proliferation  7-1

7.1.1               ITU-T's H.323  7-1

7.1.2               MGCP     7-2

7.1.3               H.248/Megaco  7-4

7.2           SIP     7-5

7.3           Interoperating Partnerships  7-7

7.4           IP Traffic Volumes  7-7

7.5           Soft Switch Definition  7-8

7.5.1               Soft Switch Opportunity  7-8

7.5.2               Soft Switch Positioning  7-10

7.6           Fault-Tolerant Server As Core Platform For Soft Switch Technology  7-11

7.7           Voice Over IP  7-12

7.8           Switching Shift To Packets  7-13

7.8.1               Cisco Digital PBX Adapter (DPA) 7-17

7.8.2               Simplified Message Desk Interface  7-18

7.8.3               Difficulties In Choosing An Integration Mode  7-19

PBX Company Profiles

8.1           IP PBXs 8-1

8.2           3Com      8-4

8.3           @boyd:Hotsip  8-4

8.4           Alcatel      8-5

8.4.1               PBX Systems  8-6

8.4.2               Alcatel Integration  8-7

8.5           Altigen      8-7

8.5.1               AltiServ Revenue  8-9

8.6           Artisoft    8-9

8.7           Avaya    8-10

8.7.1               Avaya Strategy  8-11

8.7.2               Avaya Revenue  8-13

8.8           Cisco Systems  8-14

8.8.1               Cisco Net Sales Revenue  8-15

8.8.2               Cisco Systems / Vida Networks  8-15

8.9           Clarent Corporation  8-16

8.9.1               Clarent Revenue  8-17

8.9.2               Clarent Customers  8-18

8.9.3               Clarent Strategy  8-21

8.10         Ericsson 8-22

8.10.1             Mobile Internet GPRS  8-24

8.10.2             Ericsson Customers  8-24

8.10.3             Internet Applications  8-25

8.11         ETSI Tiphon  8-25

8.12         Fujitsu     8-26

8.12.1             Fujitsu Limited  8-26

8.12.2             Fujitsu Network Communications  8-26

8.12.3             Fujitsu Network Communications  8-28

8.13         Intel  8-29

8.13.1             Intel Revenue  8-30

8.13.2             Intel Acquisitions  8-31

8.14         Internet & Telecoms Convergence Consortium   8-32

8.15         Internet Engineering Task Force  8-32

8.16         ITU      8-33

8.17         LXE     8-33

8.18         MediaSoft 8-33

8.19         Metricom   8-34

8.20         Mitel  8-36

8.21         NEC     8-38

8.22         Netrix Corporation  8-39

8.22.1             Products   8-42

8.23         NexVerse  8-42

8.24         Nortel  8-43

8.24.1             Strategies  8-44

8.24.2             Lines Of Business  8-44

8.24.3             Enterprise Solutions  8-44

8.24.4             Nortel Networks Realignment Plan  8-46

8.24.5             Nortel Reorganization  8-46

8.24.6             Optical Internet With Nortel Networks Optical Networks Solutions  8-47

8.24.7             Nortel Networks Customers  8-48

8.24.8             Nortel Networks Open Optical Dense-Wavelength Division Multiplexing (DWDM) System   8-50

8.24.9             IP-Ready Open Optical Interfaces  8-50

8.24.10           Nortel Networks Optical Packet Network Solution  8-52

8.24.11           IP Data Services  8-53

8.24.12           Sonet/SDH      8-53

8.24.13           Optical IP Network Backbones  8-54

8.24.14           Acquisitions  8-54

8.24.15           Focus On Solutions  8-55

8.25         Nuera    8-55

8.25.1             Nuera Communications Customers  8-56

8.26         Oki Network Technologies  8-56

8.27         Performance Technologies  8-57

8.28         Radcom    8-57

8.29         RAD Data Communications Ltd. 8-58

8.30         Siemens 8-58

8.30.1             Siemens Information And Communication Networks  8-59

8.30.2             Siemens Corporate  8-59

8.30.3             Siemens Strategic Partnership With Quintus Corporation  8-60

8.30.4             HiPath ProCenter Strategy  8-61

8.30.5             HiPath Enterprise Convergence Architecture  8-61

8.30.6             Siemens Information And Communication Networks  8-62

8.30.7             Siemens U.S. 8-62

8.31         Sonus Networks  8-63

8.31.1             Sonus Audiology-Based Retailer Of Hearing Instruments  8-64

8.32         Sun Microsystems  8-65

8.33         Telcordia Technologies  8-65

8.34         Texas Instruments  8-66

8.35         VocalTec  8-66

 

List of Tables and Figures

Figure ES-1                                                                                                                                                                   ES-1

PBX Market Shares, Worldwide, 2001

Figure ES-2                                                                                                                                                                   ES-6

PBX, Softswitch, and Voice Over Router Market Forecasts, 2002-2007

Table  ES-3  ES-7

Driving Forces For Change In The PBX Industry

 

Table 1-1  1-4

Driving Forces For Change In The PBX Industry

Table 1-2  1-7

Network Configurations That Intersect PBX Systems

 

Table 2-1  2-2

Converged Voice/Data PBX Applications

Table 2-2  2-6

PBX Market Growth Factors

Table 2-3  2-7

PBX Market Change Factors

Table 2-4  2-9

Growth Factors In The PBX Industry

Table 2-5  2-10

PBX Sales Strategy

Table 2-6  2-11

Small And Medium PBX Business Sectors

Table 2-7  2-12

PBX System Advantages

Table 2-8  2-13

PBX Market Driving Forces

Table 2-9  2-14

Key PBX Network Functions

Table 2-10  2-16

PBX Market Demands From Users

 

Figure 3-1                                                                                                                                                                         3-1

Worldwide PCs On LANs, 2002-2007

Figure 3-2                                                                                                                                                                         3-2

U.S. PCs On LANs, 2002-2007

Table 3-3                                                                                                                                                                          3-3

PCs On LANs, 2002-2007

Figure 3-4                                                                                                                                                                         3-4

Worldwide Number of LANs Market Forecasts, 2002-2007

Figure 3-5                                                                                                                                                                         3-5

U.S. Number of LANs Market Forecasts, 2002-2007

Figure 3-6                                                                                                                                                                         3-6

PBX, Voice Router, and Softswitch Market Segments, 2001

Figure 3-7                                                                                                                                                                         3-7

PBX, Voice Router, and Softswitch Market Segments, 2007

Table 3-8                                                                                                                                                                          3-8

Enterprise PBX, Voice Router, and Softswitch Market Forecasts, 2002-2007

Figure 3-9                                                                                                                                                                       3-10

Global Enterprise PBX, Voice Router, and Softswitch Market Forecasts, 2002-2007

Table 3-10                                                                                                                                                                      3-13

Global PBX Market Installed Base, By Line Size, Percent 1997-2001

Table 3-11                                                                                                                                                                      3-13

Global PBX Market Forecasts, By Line Size, Percent 2002-2007

Table 3-12                                                                                                                                                                      3-14

Global PBX Market Size, By Line Size, Dollars, 1997-2001

Table 3-13                                                                                                                                                                      3-15

Global PBX Market Size, By Line Size, Dollars, 2002-2007

Table 3-14                                                                                                                                                                      3-16

Global PBX Price Forecasts, By Line Size, Ports, 2002-2007

Table 3-15                                                                                                                                                                      3-16

Global PBX Price Forecasts, By Line Size, Systems, 2002-2007

Figure 3-16                                                                                                                                                                     3-17

PBX Market Forecasts, 2002-2007

Figure 3-17                                                                                                                                                                     3-18

Worldwide PBX Market Forecasts, Total Units, 2002-2007

Table 3-18                                                                                                                                                                      3-19

Global PBX Market Unit Forecasts, By Line Size, 2002-2007

Table 3-19  3-20

Aspects Of CTI Systems

Table 3-20  3-23

Selected Vendors Of IP PBXs

Table 3-21  3-24

Factors Impacting LAN Markets

Figure 4-1                                                                                                                                                                         4-1

PBX Market Shares, Worldwide, 2001

Table 4-2                                                                                                                                                                          4-2

PBX Market Shares, Worldwide, 2001

Figure 4-3                                                                                                                                                                         4-4

PBX Market Shares, U.S, 2001

Table 4-4                                                                                                                                                                          4-5

PBX Market Shares, U.S, 2001

Figure 4-5                                                                                                                                                                         4-6

PBX Market Shares, Canada, 2001

Table 4-6                                                                                                                                                                          4-6

PBX Market Shares, Canada, 2001

Figure 4-7                                                                                                                                                                         4-8

PBX Market Shares, Europe, 2001

Table 4-8                                                                                                                                                                          4-9

PBX  Market Shares, Europe, 2001

Figure 4-9                                                                                                                                                                       4-10

PBX  Market Shares, Europe, 2001

Table 4-10                                                                                                                                                                      4-11

PBX  Market Shares, Europe, 2001

Figure 5-1                                                                                                                                                                         5-1

PBX Market Shares, Worldwide, 2001

Table 5-2                                                                                                                                                                          5-2

PBX Market Shares, Worldwide, 2001

Table 5-3                                                                                                                                                                          5-3

PBX Regional Market Analysis, Worldwide, Percent, 2001

Table 5-4                                                                                                                                                                          5-4

PBX Regional Market Analysis, Worldwide, Dollars, 2001

Figure 5-5                                                                                                                                                                         5-5

PBX Market Segments, U.S., Europe, Japan/Asia Pacific, Worldwide, 2001

Figure 5-6                                                                                                                                                                         5-6

PBX Market Segments, U.S., Europe, Japan/Asia Pacific, Worldwide, 2007

Table 5-7                                                                                                                                                                          5-7

Market Forecasts, Dollars, By Region, 2002-2007

Table 5-8  5-8

Key Business Benefits Of Multimedia Communications

Table 6-1  6-2

PBX Feature Highlights

Table 6-2  6-8

Siemens IP Communication Enhancements

Table 6-3  6-9

PBX Integrated Router

Table 6-4  6-11

Siemens Standard H.323 Protocol

Table 6-5  6-14

Siemens HiNet Terminal Adapter Optimum Performance Characteristics

Table 6-6  6-15

HiNet LP 5100 IP Features

Table 6-7  6-16

Siemens HiNet Product Categories

Table 6-8  6-21

Nortel Meridian Key Attributes

Table 6-9  6-22

Nortel Meridian Architecture

Table 6-10  6-22

Nortel Meridian System Management

Table 6-11  6-25

Nortel Succession Communication Server For Enterprise 1000 Features

Table 6-12  6-27

Nortel Succession Communication Server for Enterprise 1000 Advanced Applications

Table 6-13  6-27

Nortel Succession Communication Server for Enterprise 1000 Benefits

Table 6-14  6-30

Succession Communication Server for Enterprise 1000

Table 6-15  6-35

Avaya Enterprise Class IP Solutions (ECLIPS)

Table 6-16  6-36

Definity Solutions

Table 6-17  6-37

Definity Applications Solutions

Table 6-18  6-39

Definity IP Choice Of Networking Configurations

Table 6-19  6-40

Definity IP Endpoints

Table 6-20  6-40

Definity IP Softphone Features

Table 6-21  6-41

Definity IP Telephone Features

Table 6-22  6-43

Avaya Cajun Key Benefits

Table 6-23  6-44

Avaya Cajun Standards Supported (on Layer 1 And 2)

Table 6-24  6-45

Avaya Hospitality PBX Features

Table 6-25  6-51

Ericsson MD110 Hospitality Applications

Table 6-26  6-52

The Ericsson MD110 Trading Application Features

Table 6-27  6-54

Ericsson MD110 Product Positioning

Table 6-28  6-55

Ericsson MD110 Application Link Features

Table 6-29  6-57

Alcatel Customer Premises Communications Server OmniPCX Office

Table 6-30  6-59

Cisco IOS Types Of Dial-Peers

Table 6-31  6-60

Packet Network Technology Used By Voice-Network Dial Peer

Table 6-32  6-66

Cisco Default Voice-Network Capabilities

Table 6-33  6-68

Lucent Technologies Access Point® 600 IP Services Router Services

Table 6-34  6-72

Cisco Router/Gateway And PBX Configuration Variables

Table 6-35  6-75

Avaya Attendant Console Features

Table 6-36  6-77

Definity CentreVu® IP Agent Features

Table 6-37  6-78

Avaya Attendant Console Metrics Screen

Table 6-38  6-79

Avaya MAP Report Display Fields

Table 6-39  6-80

Nortel Strategic Allies For Attendant Consoles

Table 6-40  6-81

Nortel Attendant Console Feature Provided by Strategic Partners

Table 6-41  6-89

Mitel Attendant Consoles

Table 6-42  6-104

Software Broker Information Key Benefits

Table 6-43  6-112

Product Positioning For Converged Voice and Data PBX Systems

Table 6-44  6-114

Cisco Remote Network Devices

Table 6-45  6-118

Pingtel VoIP Terminals Interoperability Partners

Table 6-46  6-119

Symbol NetVision Phone VoIP Terminal Interoperability Partners

Table 7-1  7-2

Vendors Supporting MGCP

Table 7-2  7-4

Vendors That Support H.248/Megaco

Table 7-3  7-5

Vendors That Support SIP

Table 7-4  7-9

Soft Switch Market Advantages

Table 7-5  7-14

IP-Based Interprocess Communication Modules

Table 7-6  7-16

Attributes of Soft Switches

Table 8-1  8-1

Selected Vendors of IP PBXs

Table 8-2  8-2

Selected Vendors of PBXs With IP Capability

Table 8-3  8-5

Alcatel Enterprise PBX Positioning

Table 8-4  8-7

Alcatel Data Network Infrastructure Voice Components

Table 8-5  8-20

Clarent Customers

Table 8-6  8-25

Ericsson Strategic Positioning For PBX Markets

Table 8-7  8-47

Nortel Networks Acquisitions

Table 8-8  8-48

Nortel Networks Customers

Table 8-9  8-67

VocalTec Products

about the company

WinterGreen Research, founded in 1985, provides strategic market assessments in telecommunications, communications equipment, health care, and advanced computer technology.  Industry reports focus on opportunities that will expand existing markets or develop major new markets.  The reports assess new product and service positioning strategies, new and evolving technologies, and technological impact on products, services, and markets.  Market shares are provided.  Leading market participants are profiled, and their marketing strategies, acquisitions, and strategic alliances are discussed.  The principals of WinterGreen Research have been involved in analysis and forecasting of international business opportunities in telecommunications and advanced computer technology markets for over 30 years.

about the principal authors

Ellen T. Curtiss, Technical Director, co-founder of WinterGreen Research, conducts strategic and market assessments in technology-based industries.  Previously she was a member of the staff of Arthur D. Little, Inc., for 23 years, most recently as Vice President of Arthur D. Little Decision Resources, specializing in strategic planning and market development services.  She is a graduate of Boston University and the Program for Management Development at Harvard Graduate School of Business Administration.  She is the author of recent studies on worldwide telecommunications markets and the Top Ten Telecommunications market analysis and forecasts.

Susan Eustis, President, co-founder of WinterGreen Research, has done research in communications and computer markets and applications.  She holds several patents in microcomputing and parallel processing.  She is the author of recent studies of the Regional Bell Operating Companies' marketing strategies, Internet equipment, a study of Internet Equipment, Worldwide Telecommunications Equipment, Top Ten Telecommunications, Digital Loop Carrier, Web Hosting, and Application Integration markets.  Ms. Eustis is a graduate of Barnard College.

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