Business Process Management (BPM) Market Shares, Strategies, and Forecasts, 2008-2014

Table of Contents

Web Content Management Executive Summary ES-1

Web Content Management Market Driving Forces ES-1

Web Content Management Market Driving Forces ES-3

Web Site Content Management ES-5

Internet Site / Web Content Management Market Shares ES-5

Web Content Management Market Forecasts ES-7

1. Web Content Management Market Description

and Market Dynamics 1-1

1.1 Web Publishing 1-1

1.1.1 Web Publishing Expanding Beyond

Marginalized Departmental Sites 1-3

1.1.2 Web Publishing Depends on Improved Security 1-5

1.1.3 Web Content Management System Cultural Collision 1-5

1.1.4 Web Content Management System 1-6

1.2 Web Publishing Depends on Improved Security 1-7

1.2.1 Web Content Management System Cultural Collision 1-8

1.2.2 Web Content Management System 1-9

1.2.3 Master Data Content Management 1-10

1.3 Content Management In Different Size Organizations 1-10

1.3.1 Rapid Product Introductions And Multi-

Channel Marketing Campaigns 1-12

Digital Technology Information Sharing For Business Functions 1-13

1.4 Web 2.0 Internet Scale Mainstream Applications 1-14

1.4.1 Web 2.0 Design Patterns 1-15

1.4.2 Data is Next for Web 2.0 1-16

1.4.3 Network Effects 1-16

1.4.4 Collaboration 1-16

1.4.5 Social Networking Heuristics 1-17

1.4.6 Wiki-Style Collaborative Editing 1-18

2 Web Content Management Market Shares and Forecasts 2-1

2.1 Web Content Management Market Driving Forces 2-1

2.1.1 Web Content Management Market Driving Forces 2-3

2.1.2 Web 2.0 2-5

2.1.3 Content Control Frameworks 2-6

2.1.4 Internet As A Critical Sales, Service And

Communications Channel 2-6

2.1.5 Web Site Content Management 2-9

2.1.6 Channel and Solution Providers 2-9

2.2 Internet Site / Web Content Management Market Shares 2-10

2.2.1 Open Text RedDot Content Management Solution 2-13

2.2.2 Open Text / RedDot 2-13

2.2.3 EMC Significant Web Content Management Solution 2-14

2.2.4 Interwoven TeamSite High-performance Repository 2-16

2.2.5 Oracle UCM Document Management 2-16

2.2.6 IBM Web Content Management Filenet

Systems & Technology 2-17

2.3 Vignette 2-18

2.4 Web Content Management Market Forecasts 2-18

2.4.1 Web Content Management Frameworks 2-23

2.5 Content Management Regional Analysis 2-27

2.5.1 Open Text Solutions 2-31

2.5.2 Asia Pacific Content Management Market 2-32

3. Web Content Management Product Description 3-1

3.1 Open Text / RedDot 3-1

3.1.1 Open Text / RedDot Web Globalization --

Cultural Appropriateness 3-7

3.1.2 RedDot Localization Of Web Sites 3-10

3.1.3 RedDot Web Content Management Software 3-13

3.1.4 RedDot Web Content Management Search 3-14

3.1.5 OpenText Web Content Management 3-15

3.2 EMC Web Content Management 3-15

3.2.1 EMC Archiving Services 3-17

3.3 Interwoven TeamSite 3-19

3.3.1 Interwoven TeamSite High-performance Repository 3-20

3.3.2 Interwoven TeamSite Unified Approach 3-22

3.3.3 Interwoven TeamPortal Critical Elements 3-27

3.3.4 Interwoven Team Portal 3-28

3.3.5 Interwoven WorkSite 3-29

3.3.6 Interwoven Universal Search 3-29

3.4 Oracle UCM Web Content Management 3-30

3.4.1 Oracle UCM Document Management 3-30

3.5 EMC / Documentum 3-32

3.5.1 EMC Business Process Management 3-34

3.5.2 EMC Collaboration and Document Management 3-35

3.5.3 EMC Compliance 3-38

3.6 IBM Web Content Management Filenet Bank

Systems & Technology 3-38

3.6.1 IBM Workplace Web Content Management 3-40

3.6.2 IBM Workplace Web Content Management Solves

Complex Publishing Challenges 3-43

3.6.3 IBM Workplace Web Content Management Server

Consolidation 3-44

3.6.4 IBM Content Manager OnDemand 3-45

3.7 Vignette 3-47

3.7.1 Vignette Web Content Management Products 3-50

3.7.2 Advanced Vignette Content Management 3-50

3.7.3 Vignette Web Content Management 3-51

3.7.4 Vignette Portals 3-53

3.7.5 Vignette Collaboration 3-54

3.8 Ektron 3-56

3.9 TIBCO / Spotfire 3-57

TIBCO MDM – Collaborative Information Manager 3-57

3.10 Adobe GoLive 3-58

Adobe Contribute CS3 3-58

Adobe Contribute Publishing Server 3-59

3.11 Alfresco 3-60

3.11.1 SDL Tridion 3-63

SDL Tridion Web Site Globalization 3-64

SDL Tridion Visual BluePrinting 3-64

4. Web Content Management Technology 4-1

4.1 Web 2.0 4-1

4.1.1 AJAX 4-3

4.1.2 Web Content Manager UI Assessments 4-5

4.1.3 User Interface Customization Scripting 4-5

4.1.4 Form Field Validation 4-6

4.1.5 Content Management Used To Index And

Coordinate Unstructured Data 4-6

4.1.6 Lifecycle Control of Content 4-8

4.1.7 Content Management Economic Benefit 4-10

4.2 Eco Systems Drive Web Content Management 4-13

4.2.1 Storage 4-14

4.3 Content Management vs. SOA Integration Implementations 4-15

4.3.1 Standardization Of Interfaces 4-16

4.4 Target Markets 4-17

4.5 Authoring Tool Technology Vendors 4-17

4.6 Collaborative Document Management 4-18

4.6.1 Document Management Collaboration 4-22

4.6.2 Web Marketing Positioning 4-25

5. Enterprise Content Management Company Profiles 5-1

5.1 Enterprise Content Management Suite Vendors 5-1

5.1.1 Major Enterprise Content Management Suite Vendors 5-2

5.1.2 Mid-Range ECM 5-3

5.1.3 Specialty MC Vendors 5-4

5.2 Adobe / Macromedia 5-5

5.2.1 Adobe Strategy 5-5

5.2.2 Adobe Digital Imaging And Digital Video 5-9

5.2.1 Adobe Customers 5-9

5.2.4 Adobe Financials 5-10

5.2.5 Adobe Ease Of Use For Information Management 5-14

5.3 Alfresco 5-15

5.4 Autonomy Group / Verity 5-18

5.5 Blue Coat Systems 5-19

5.5.1 Blue Coat Solution 5-20

5.5.2 Blue Coat Revenue 5-23

5.5.3 Blue Coat Acquisition of Packeteer 5-24

5.5.4 Blue Coat Systems Customers 5-25

5.6 Ektron 5-25

5.6.1 Ektron CMS400.NET Collaborative Community 5-26

5.6.1 Ektron Partners 5-28

5.6.3 Ektron Customers 5-28

5.6.3 Ektron Financials 5-29

5.7 EMC 5-29

5.7.1 EMC Acquisitions 5-30

5.7.1 Selected EMC Partners 5-31

5.7.3 Selected EMC Customers 5-31

5.7.3 EMC Revenue 5-32

5.7.5 EMC Segment Information 5-33

5.7.6 EMC VMware Virtual Infrastructure 5-38

5.7.7 EMC / Unisys and Expand Relationship in

Enterprise Content Management 5-48

5.8 FatWire 5-49

5.8.1 FatWire Customers 5-50

5.8.2 FatWire Partners 5-50

5.9 Hewlett Packard 5-51

5.9.1 Hewlett Packard Global Provider Of Products 5-51

5.9.2 HP Products and Services: Segment Information 5-52

5.9.3 Hewlett Packard Technology Solutions Group 5-53

5.9.4 Hewlett Packard Enterprise Storage and Servers 5-54

5.9.5 HP and Tower Software 5-55

5.9.6 Hewlett Packard Tower Software TRIM Context 6 5-58

5.10 IBM 5-64

5.10.1 IBM Partners 5-65

5.10.2 IBM ECM Customers 5-66

5.10.3 IBM Revenue 5-66

5.10.4 IBM Multinational Computer Technology 5-68

5.10.5 IBM SOA Infrastructure 5-68

5.10.6 IBM WebSphere SOA Business Integration Foundation 5-69

5.10.7 IBM 2008 Fourth-Quarter and Full-Year Revenue 5-70

5.11 Informatica 5-81

5.11.1 Informatica Partners 5-81

5.11.2 Informatica Customers 5-82

5.11.3 Informatica Financials 5-82

5.12 Intel / Sarvega 5-82

5.12.1 Sarvega 5-85

5.13 Interwoven 5-85

5.13.1 Interwoven Engagement/Matter-Centric Collaboration Solution 5-89

5.13.2 Interwoven Revenue 5-91

5.13.3 Interwoven Best Practices Persuasive Content

Improves the Customer Experience 5-95

5.13.4 Interwoven Partners 5-96

5.13.5 Interwoven Partner Classifications 5-96

5.14 JustSystems 5-97

5.14 Magnus Group 5-98

5.15.1 Vasont Systems 5-98

5.15.2 Vasont Partners 5-99

5.15.3 Vasont Systems Consulting Partner / Bright Path Solutions 5-100

5.15.4 Vasont Systems Consulting Partner / Lionbridge 5-100

5.15.5 Vasont Systems Consulting Partner /

Wolff and Associates, LLC. Wolff 5-101

5.15.6 Vasont Client / Server 5-101

5.15.7 Vasont ASP Model 5-102

5.15.8 Vasont 5-102

5.15.9 Progressive Information Technologies 5-103

5.16 Microsoft 5-104

5.16.1 Microsoft Revenue 5-104

5.16.2 Microsoft Client Revenue 5-105

5.16.3 Microsoft Server and Tools Revenue 5-108

5.16.4 Microsoft Online Services Business Revenue 5-109

5.16.5 Microsoft Business Division Revenue 5-112

5.16.6 Microsoft Entertainment and Devices Division 5-114

5.16.7 Microsoft Segment Revenue 5-116

5.16.8 Microsoft Competition 5-117

5.16.9 Microsoft Security Vulnerabilities 5-119

5.16.10 Microsoft Client Segment 5-121

5.16.11 Microsoft Segments 5-123

5.16.12 Open Text Livelink ECM Integration

Microsoft Office SharePoint Server 5-126

5.16.13 Microsoft Multinational Computer Technology 5-126

5.16.14 Selected Microsoft Partners 5-127

5.16.15 Microsoft Financials 5-127

5.17 OpenText 5-127

5.17.1 Open Text™ As An Independent Software Vendor 5-128

5.17.2 Open Text™ Livelink ECM Product Line 5-129

5.17.3 OpenText Customers 5-133

5.17.4 Open Text Sony Alliance 5-134

5.17.5 Open Text Industry Positioning 5-134

5.17.6 Open Text Strategic Partnerships 5-135

5.17.7 Open Text Strategic Customers 5-138

5.17.8 OpenText Partners 5-160

5.17.9 Open Text Livelink ECM Integration Microsoft

Office SharePoint Server 55-161

5.17.10 OpenText Revenue 5-161

5.18 Oracle / Stellent 5-163

5.18.1 Oracle Partners 5-164

5.18.2 Oracle Customers 5-164

5.18.3 Oracle Financials 5-164

5.19 Percussion 5-164

5.19.1 Percussion Partners 5-165

5.19.2 Percussion Customers 5-165

5.20 Tibco 5-166

5.20.1 Tibco Partners 5-166

5.20.2 Tibco Customers 5-167

5.20.3 Tibco Financials 5-167

5.20.4 Tibco Software Integration Software 5-167

5.20.5 Tibco Revenue 5-168

5.20.6 Tibco Revenue: 5-171

5.20.7 Tibco Fourth Quarter Revenue Fiscal 2007 5-171

5.20.8 Tibco Customers 5-172

5.20.9 Tibco Software Fourth Quarter 2007 Revenue 5-172

5.21 Terremark 5-174

5.21.1 Terremark Customers 5-174

5.21.2 Terremark Financials 5-174

5.21.3 Terremark Worldwide, Inc. Revenue 5-176

5.21.4 Terremark / Data Return 5-177

5.21.5 Terremark Worldwide Deploys Fully-Configured

Production Servers in Minutes 5-177

5.21.6 Terremark Enterprise Cloud Computing 5-180

5.21.7 Terremark Revenue -- Infinistructure, Infinicenter 5-181

5.22 Thoma Cressey Bravo / Hyland Software 5-182

5.22.1 Thoma Cressey Bravo Strategy 5-183

5.22.2 Thoma Cressey Bravo Partners 5-184

5.22.3 Thoma Cressey Bravo Customers 5-184

5.22.4 Thoma Cressey Bravo Financials 5-185

5.22.5 Hyland Software 5-185

5.22.6 Hyland Software OnBase Integrated Document

Management and Retrieval Solutions 5-185

5.22.7 Hyland Software Integrated Document

Management and Workflow: 5-186

5.23 TigerLogic Corporation 5-189

5.23.1 TigerLogic Customers 5-190

5.24 Vignette 5-190

5.24.1 Vignette Partners 5-190

5.24.2 Vignette Customers 5-190

5.24.3 Vignette Financials 5-191

5.25 Yash 5-192

5.26 Younts Consulting 5-200

List of Tables and Figures

Table ES-1 ES-3

Web Content Management Market Driving Forces

Table ES-1 (Continued) ES-4

Web Content Management Market Driving Forces

Figure ES-2 ES-6

Worldwide Web Content Management License,

Maintenance, and Services Market Shares, 2007

Figure ES-3 ES-8

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Table 1-1 1-2

Web Publishing Functions

Table 1-2 1-4

Web Publishing Functions

Table 1-3 1-11

Content Management Digital Asset Uses

Table 2-1 2-3

Web Content Management Market Driving Forces

Table 2-2 2-7

Web 2.0 Internet Content Management Market Driving Forces

Figure 2-3 2-11

Worldwide Web Content Management License,

Maintenance, and Services Market Shares, 2007

Table 2-4 2-12

Worldwide Web Content Management License,

Maintenance, and Services Market Shares, 2007

Figure 2-5 2-15

EMC Interactive Interface

Figure 2-6 2-20

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-7 2-21

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts, Units, 2008-2014

Table 2-8 2-22

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Table 2-9 2-23

Content Management Framework Modules

Table 2-10 2-25

Web Content Management Driving Forces

Table 2-11 2-26

Competitive Aspects In The Web Content Management Industry

Figure 2-12 2-28

Regional Enterprise Content Management Markets

Table 2-13 2-29

Regional Enterprise Content Management Markets

Table 3-1 3-2

Open Text / RedDot Integrated Social Networking Capabilities

Table 3-2 3-4

Open Text / RedDot Security and Personalization

For Social Networking

Table 3-3 3-5

Open Text / RedDot Compliance and Validation Services

Table 3-4 3-6

Open Text / RedDot Compliance and Validation Services

Table 3-5 3-8

Open Text / RedDot Web Globalization --

Cultural Appropriateness Aspects

Table 3-6 3-9

Open Text / RedDot Web Localization

Table 3-7 3-10

RedDot Web Site Localization Solutions

Table 3-7 (Continued) 3-11

RedDot Web Site Localization Solutions

Table 3-8 3-11

RedDot Web Site Localization Benefits

Table 3-9 3-12

RedDot CMS and LiveServer Features

Table 3-10 3-14

RedDot Web Content Management Search

Table 3-11 3-16

EMC Web Content Management Products

Table 3-12 3-17

EMC Archiving Services Benefits

Figure 3-13 3-18

EMC Interactive Interface.

Table 3-14 3-19

Benefits of Interwoven Teamsite

Table 3-15 3-21

Interwoven TeamSite Business Users Features

Table 3-16 3-23

Interwoven Products For Maximizing Online Business Performance

Table 3-17 3-25

Interwoven Web Content Management (WCM) Core Functions

Table 3-17 (Continued)

Interwoven Web Content Management (WCM) Core Functions

Table 3-18 3-28

Benefits of Interwoven Team Portal

Table 3-19 3-29

Benefits of Interwoven Worksite

Table 3-20 3-30

Features of Oracle UCM Web Content Management

Table 3-21 3-31

Features of Oracle UCM Document Management

Table 3-22 3-32

Benefits of Oracle UCM Document Management

Table 3-23 3-33

EMC Content Management Solutions

Table 3-23 (Continued) 3-34

EMC Content Management Solutions

Table 3-24 3-35

EMC Business Process Management Products

Table 3-25 3-36

EMC Collaboration and Document Management Products

Table 3-25 (Continued) 3-37

EMC Collaboration and Document Management Products

Table 3-25 (Continued) 3-38

EMC Collaboration and Document Management Products

Table 3-26 3-39

IBM Web Content Management WebSphere Filenet

Bank Systems Positioning

Table 3-27 3-46

Features of IBM Content Manager OnDemand

Table 3-28 3-47

IBM Content Manager OnDemand Product line

Table 3-29 3-48

Vignette Web content management solutions

Table 3-30 3-49

Vignette's Web Content Management Solutions

Table 3-31 3-51

Vignette Web Content Management Products

Table 3-31 (Continued)

Vignette Web Content Management Products

Table 3-32 3-53

Vignette Portals Content Management Products

Table 3-33 3-54

Vignette Collaboration Content Management Products

Table 3-33 (Continued) 3-55

Vignette Collaboration Content Management Products

Table 3-34 3-56

Benefits of Ektron cms400.net Web Content Management

Table 3-35 3-57

Tibco Content Management Solutions

Table 3-36 3-59

Features of Adobe Contribute CS3 Content Management

Table 3-37 3-63

SDL Tridion

Table 4-1 4-4

AJAX Aspects

Table 4-2 4-7

Web Content Management Technologies

Table 4-3 4-8

Lifecycle Requirements For Controlling Content

Table 4-4 4-11

Key Mission Of Web Content Management

Table 4-5 4-12

Web Content Management Architecture

Table 4-6 4-18

Collaborative Document Management Functions

Table 4-6 (Continued) 4-19

Collaborative Document Management Functions

Table 4-6 (Continued) 4-20

Collaborative Document Management Functions

Table 4-6 (Continued) 4-21

Collaborative Document Management Functions

Table 4-6 (Continued) 4-22

Collaborative Document Management Functions

Table 4-7 4-23

Document Management Collaboration Modules

Table 4-8 4-24

Document Management Collaboration Module Features

Table 4-8 (Continued) 4-25

Document Management Collaboration Module Features

Table 5-1 5-8

Adobe Target Market Strategy

Table 5-2 5-21

Blue Coat Security Solution –

Table 5-3 5-39

EMC VMWare Virtual Infrastructure Business

Revenue Growth Positioning

Table 5-4 5-51

Hewlett Packard Global Positioning

Table 5-5 5-58

Hewlett Packard Tower Software Global, Vertical Markets

Table 5-6 5-59

Hewlett Packard Tower Software Global, Reducing

Risk During Litigation

Table 5-7 5-60

Hewlett Packard Tower Software Microsoft Office® Documents

Table 5-8 5-62

Hewlett Packard Tower TRIM Context Features Overview

Figure 5-9 5-67

IBM Revenue and Income

Table 5-10 5-90

Interwoven Engagement/Matter-Centric

Collaboration Solution Functions

Figure 5-11 5-94

Selected InterWoven Brands Supported

Table 5-12 5-120

Microsoft Response to Security Vulnerabilities

Table 5-13 5-130

Open Text Content Management Functions

Table 5-14 5-132

Key Factors Distinguishing Open Text Livelink ECM

Figure 5-15 5-137

Selected OpenText LiveLink Partners

Table 5-16 5-139

Selected Open Text Customers

Figure 5-17 5-160

Artesia Partners

Table 5-18 5-179

Terremark's Enterprise Cloud Functions

Table 5-19 5-187

Hyland Software OnBase Workflow Core Features

Table 5-20 5-194

YASH Comprehensive Service Approach Holistic View

Table 5-21 5-197

Yosh Business Process, Business Environment Initiatives