Telepresence Market Shares, Strategies, and Forecasts, Worldwide, 2010-2016

Table of Contents

Telepresence Executive Summary

TelePresence Executive Summary ES-1

TelePresence Market Driving Forces ES-1

Telepresence Market Shares ES-4

Enterprise Telepresence Market Shares ES-6

Polycom 7

Cisco / Tandberg ES-8

Hewlett-Packard Halo Collaboration Studio ES-9

Enterprise Telepresence Market Forecasts ES-9

Telepresence Market Description And Market Dynamics

1. Telepresence Market Description and Market Dynamics 1-1

1.1 Globalization Of The Enterprise 1-1

1.1.1 Globalization Supported By Ubiquitous

Communications Networks 1-4

1.1.2 Growing Need For Collaboration Across Distance And Time 1-6

1.1.3 Elements of a Complete Communications and

Collaboration Solution 1-7

1.1.4 US Federal Information Processing Standards 1-10

1.2 Flexibility Of Video Delivery 1-11

1.3 Telepresence Leverages Value of Video Solutions 1-11

1.3.1 TelePresence Digital Communications Based On HD TV 1-16

1.3.2 TelePresence Next-Generation Technology 1-17

1.3.3 Enterprise Video Solutions 1-18

1.3.4 Consumer Video Applications 1-20

1.4 Telepresence Scalability 1-21

1.4.1 Telepresence Ease of Use 1-22

1.4.2 Telepresence Cost 1-22

1.4.3 TelePresence Solutions Address Business

Continuity Issues 1-23

1.5 Telepresence Matures as Industry Segment 1-27

1.5.1 Business Value From Telepresence Systems 1-27

1.5.2 TelePresence Supports Body Language As

Business Language 1-28

1.5.3 Software Vendors Embed Voice And Video

Communications Into Next Generation Workflow 1-30

1.5.4 Green Impact Of Telepresence 1-31

1.6 TelePresence System Table Top Content Sharing 1-31

1.6.1 3G Wireless Video 1-35

Telepresence Market Shares And Market Forecasts

2. TelePresence Market Shares and Market Forecasts 2-1

2.1 TelePresence Market Driving Forces 2-1

2.1.1 People Travel For Business To Enable Ad Hoc

Decision Making 2-5

2.1.2 How To Use IT To Improve Productivity And

Realize Cost Savings 2-5

2.1.3 Telepresence Market Benefits 2-12

2.1.4 Reduction Of Greenhouse Gas Emissions 2-13

2.2 Telepresence Market Shares 2-14

2.2.1 Enterprise Telepresence Market Shares 2-16

2.2.2 Polycom 2-21

2.2.3 Cisco / Tandberg 2-22

2.2.4 Cisco Systems 2-23

2.2.5 Cisco Immersive Telepresence 2-23

2.2.6 Cisco Umi Small and Mid Size Business and

Home Telepresence 2-24

2.2.7 Hewlett-Packard Halo Collaboration Studio 2-24

2.2.8 HP Avistar C3 Call Control™ 2-25

2.2.9 Hewlett-Packard Partnership With Vidyo 2-26

2.2.10 LifeSize / Logitech 2-26

2.2.11 Logitech / Lifesize 2-27

2.2.12 Logitech LifeSize Sharing 2-29

2.2.13 Avistar 2-30

2.2.14 BrightCom 2-32

2.2.15 Skype 2-33

2.2.16 Google / You Tube 2-33

2.2.17 Vidyo 2-33

2.2.18 Radvision 2-34

2.2.19 Aethra 2-35

2.2.20 HaiVision Systems 2-35

2.2.21 DVE Broad Product Portfolio 2-36

2.3 Enterprise Telepresence Market Forecasts 2-36

2.4 Immersive Telepresence Equipment Market Forecasts 2-41

2.4.1 Room Size Immersive Telepresence Markets 2-41

2.4.2 Immersive High End Telepresence Market Shares 2-42

2.4.3 Cisco TelePresence Ecosystem 2-43

2.4.4 Cisco Customer Adoption 2-44

2.4.5 Cisco TelePresence Solution 2-45

2.4.6 Teliris 2-48

2.4.7 Teliris Realistically Replicating The Human

Dynamics Of A Live Meeting 2-49

2.4.8 Hewlett-Packard Halo Telepresence 2-52

2.4.9 High End, Immersive Telepresence Market 2-57

2.5 Conference Room Single-Screen Telepresence 2-58

2.6 Desktop Telepresence Equipment Market Forecasts 2-59

2.7 Telepresence Equipment Market Forecasts by Industry 2-63

2.8 Telepresence Market Segments 2-68

2.8.1 Corporate Sector Remains the Dominant

TelePresence Vertical Market 2-68

2.8.2 Telepresence Vertical Market Segments 2-70

2.8.3 Enterprise Executive Telepresence Segments 2-70

2.8.4 Telepresence Educational Institutions 2-70

2.8.5 Government Telepresence 2-70

2.8.6 Telepresence Government Agencies 2-71

2.8.7 Telepresence Supports Teams Working Remotely 2-71

2.8.8 Telepresence Supports IP TV 2-71

2.8.9 Telepresence Healthcare Sector Applications 2-72

2.8.10 Telepresence Healthcare Providers 2-72

2.8.11 Telepresence Telemedicine Solutions 2-73

2.8.12 Telepresence Banking Applications 2-73

2.8.13 AT&T Telepresence Solution for the Manufacturing Market 2-74

2.8.14 Telepresence Room Rental Business 2-74

2.8.15 Worldwide Personal Executive Telepresence 2-75

2.8.16 Telepresence Is Next Generation Video Conferencing 2-76

2.8.17 Early Adopter Phase -- Telepresence

Systems for Executives 2-76

2.9 Call Connections Market Forecasts 2-78

2.9.1 Tata Communications Ltd. and British

Telecommunications plc (BT) 2-79

2.9.2 Cisco Verizon 2-80

2.9.3 AT&T Telepresence SolutionSM 2-80

2.10 Telepresence Managed Services 2-84

2.10.1 TelePresence Enabled Services Market Size 2-85

2.10.2 AT&T Services 2-87

2.10.3 Hewlett-Packard (HP) Halo services 2-87

2.10.4 Cisco and Tata Communications Network

Of Public TelePresence Meeting Centers 2-88

2.10.5 eBay Skype 2-88

2.11 Telepresence Systems Costs 2-89

2.11.1 Conference Room and PC Based Telepresence

Market Penetration Forecasts 2-90

2.11.2 Telepresence System Capabilities 2-91

2.11.3 Telepresence System and Equipment Prices 2-92

2.11.4 Teliris Custom Telepresence 2-93

2.11.5 Cisco 2-94

2.11.6 Polycom 2-95

2.11.7 Tandberg 2-95

2.11.8 Tata Communications 2-96

2.11.9 Vidyo 2-97

2.11.10 Sony 2-97

2.11.11 LifeSize 2-97

2.12 Robotics Manufacturers WowWee and iRobot 2-98

2.12.1 Consumer Robot Telepresence Markets 2-98

2.12.2 Leading Consumer Robot Telepresence

Market Participants 2-99

2.12.3 WowWee Security Telepresence Robot 2-99

2.12.4 iRobot ConnectR 2-100

2.12.5 Anybots QA 2-100

2.12.6 Roboware 2-101

2.12.7 Roboware Robot E3 2-101

2.12.8 Worldwide Telepresence Robot Market Forecasts 2-102

2.12.9 Web Cam Security Markets 2-104

2.12.10 WebCam Security Market Shares 2-106

2.12.11 D-Link 2-107

2.12.12 Robot Telepresence Law Enforcement and

Commercial Security Markets 2-109

2.12.13 Robot Telepresence Home Remote Family and

Friends Markets 2-111

2.13 Room-Based Video Telepresence 2-112

2.14 Telepresence ROI 2-113

2.14.1 Direct Cost ROI Analysis 2-115

2.14.2 ROI Looks At Utilization Rate Impact 2-116

2.15 TelePresence Regional Analysis 2-118

2.15.1 Tandberg in Europe 2-120

2.15.2 HP Halo Positioning in Asia Pacific 2-121

2.15.3 Cisco Telepresence in India 2-121

2.15.4 Lifesize Telepresence Communications in India 2-122

2.15.5 Asia Pacific 2-123

2.15.6 France 2-125

2.15.7 Tandberg Revenue Mix by Region 2-125

2.15.8 Polycom International Revenues 2010 2-126

Telepresence Application Middleware Product Description

3. Telepresence Product Description 3-1

3.1 Room Telepresence Systems 3-1

3.2 Polycom RealPresence Telepresence 3-3

3.2.1 Polycom High Definition Telepresence 3-4

3.2.2 Polycom Telepresence Employee Training 3-7

3.2.3 Polycom Telepresence Client Engagements 3-7

3.2.4 Polycom Telepresence Partner Collaboration 3-7

3.2.5 Polycom Telepresence Uniquely Designed for

Natural, Effective Collaboration 3-8

3.2.6 Polycom Improved Team Communications and

Collaboration 3-9

3.2.7 Polycom RPX HD Solutions Based Open Standards 3-10

3.2.8 Polycom Telepresence Multipurpose Solutions 3-10

3.2.9 Polycom Telepresence Solutions 3-13

3.2.10 Polycom Immersive Telepresence 3-13

3.2.11 Polycom Room Telepresence 3-13

3.2.12 Polycom Personal Telepresence 3-14

3.2.13 Polycom Partnering 3-14

Education 3-15

Government 3-16

3.3 Cisco / Tandberg 3-17

3.3.1 Cisco TelePresence Endpoints, Infrastructure

and Cisco TelePresence Cloud Services 3-18

3.3.2 Web Conferencing with Cisco WebEx Solutions 3-20

3.3.3 Cisco TelePresence System 1300 Series 3-21

3.3.4 Cisco TelePresence Multipoint Switch 3-22

3.3.5 Cisco / Tandberg Telepresence Server 3-24

3.3.6 Cisco TelePresence 3-30

3.3.7 Cisco TelePresence Collaborating Globally

While Operating Locally 3-33

3.3.8 Tandberg Total Telepresence 3-37

3.3.9 Tandberg Telepresence T1 3-39

3.3.10 Tandberg’s Total Telepresence 3-39

3.4 Hewlett-Packard Halo Collaboration Studio 3-43

3.4.1 HP Halo Telepresence 3-43

3.4.2 Hewlett Packard Proprietary Halo Video

Exchange Network (HVEN) 3-45

3.4.3 HP and Vidyo® 3-49

3.4.4 Hewlett Packard Halo Security 3-50

3.5 Logitech / LifeSize Telepresence 3-53

3.5.1 LifeSize Bridge 3-54

3.5.2 LifeSize Bringing Business to the Future in HD 3-54

3.5.3 LifeSize Sharing 3-55

3.6 Teliris Telepresence Availability, Reliability, And Security 3-57

3.7 Sony TelePresence 3-59

3.7.1 Sony Immersive Experience 3-62

3.7.2 Sony Eye Contact 3-63

3.7.3 Sony Multi-Site Collaboration Suite 3-63

3.7.4 Sony Safety Glass 3-63

3.7.5 Sony Elegant Design 3-63

3.7.6 Sony Wide Viewing Angle 3-64

3.8 Avistar C3™ Desktop Video Solutions 3-64

3.8.1 Avistar Telepresence Solution 3-64

3.8.2 Avistar C3 Interactive Video Calling 3-66

3.8.3 Avistar C3 Interactive Broadcasts And Presentations 3-67

3.8.4 Avistar C3 Video-On-Demand. 3-67

3.8.5 Avistar C3 Integrated Collaboration & Data Sharing 3-68

3.8.6 Avistar C3 System Architecture and Technology 3-73

3.8.7 Avistar C3™ Platform 3-73

3.9 BrightCom 3-75

3.9.1 BrightCom Lumina Telepresence 3-76

3.9.2 BrightCom Roomvideo Conference 3-76

3.9.3 Brightcom Telepresence And Video

Conferencing Infrastructure 3-78

3.9.4 Brightcom Mobile Cartvideo Conference Series 3-79

3.10 Personal PC Telepresence Systems 3-79

3.11 Brightcom Desktop Video Conferencing 3-80

3.12 Cisco / Tandberg PC or Mac and a Web Camera,

Connect Thousands Of Users In A Video-Enabled Enterprise 3-82

3.12.1 Cisco / Tandberg EX90 Desktop Telepresence

Performance 3-83

3.12.2 Cisco / Tandberg Personal Telepresence 3-86

3.12.3 Tandberg Movi 3-87

3.12.4 Cisco Umi 3-88

3.12.5 Cisco Personal PC Desktop Telepresence 3-90

3.12.6 Cisco TelePresence: Collaboration Using Flexible

Personal Systems 3-90

3.13 Vidyo 3-93

3.13.1 VidyoGateway Server 3-94

3.13.2 VidyoRouter™ - Smart Router for Video Conferencing 3-95

3.13.3 VidyoCast™ Suite Of Broadcast Products 3-96

3.13.4 VidyoCast 3-96

3.14 Adobe Connect 3-99

3.14.1 Adobe Connect 3-100

3.14.2 Avistar C3 Desktop 3-100

3.15 HP Avistar C3 Integrator™ 3-102

3.15.1 Avistar C3 Desktop 3-108

3.16 Sony Personal Communication 3-109

3.17 BrightCom’s ClearView Telepresence System 3-109

3.18 NEC 3-110

3.18.1 NEC / SoftFoundry 3-115

3.19 Skype 3-115

3.20 Logitech TV Set Top Box 3-117

3.21 Teliris Home Telepresence Solution 3-117

3.21.1 Teliris Home Solution for the Enterprise 3-118

3.22 Microsoft Kinect x-Box 3-119

3.23 Telepresence Interoperability Systems 3-119

3.24 Coroware 3-119

3.25 Radvision: Interoperability, Telepresence, Video Conferencing 3-120

3.25.1 Radvision Telepresence Interoperability

Seamless, Unified Communications 3-121

Telepresence Technology

4. Telepresence Technology 4-1

4.1 Technologies Supporting Telepresence 4-1

4.1.1 Multi-Codec Telepresence Solutions 4-2

4.2 Benefits of a Telepresence Platform 4-4

4.2.1 Telepresence Turnkey Solution 4-5

4.3 Telepresence Customized Solutions 4-8

4.4 Standards: Industry And Widely Accepted Proprietary 4-10

4.4.1 Extended Industry Interoperability and Standards Development 4-13

4.4.2 Industry Standards 4-14

4.4.3 “Zero Latency” High Definition H.264 Video 4-15

4.4.4 HaiVision MAKO-HD Low-Latency Encoding Technology 4-16

4.4.5 HaiVision MAKO-HD Low-Latency Encoding Technology 4-17

4.5 Video Network Quality Challenge 4-21

4.6 Challenges Facing Visual Communications 4-21

4.6.1 Need For Video Coding Scheme That Is Resilient 4-22

4.7 Scalable Video Coding (SVC) 4-23

4.7.1 H.264 – Scalable Video Coding SVC 4-23

4.7.2 SVC Scalability 4-24

4.7.3 SVC Cost Challenge 4-24

4.7.4 Communications Quality 4-25

4.7.5 Tandberg Codec C60 4-28

4.8 Mako Robotic Surgical System TelePresence 4-32

4.8.1 PIranha Designed Around HaiVision MPEG-4 4-35

4.9 Industry Sectors 4-38

4.9.1 Tandberg Healthcare Clients 4-38

4.9.2 Tandberg Specialists On Call 4-38

4.9.3 Tandberg Scottish Centre for Telehealth 4-38

4.9.4 Tandberg State of Arkansas - Angels Program 4-38

4.9.5 Tandberg Capital Health 4-39

4.9.6 Tandberg University of Arizona Health Sciences Center 4-39

4.9.7 Tandberg UC Davis Children's Hospital 4-39

4.9.8 Tandberg Upstate Medical University 4-39

4.9.9 Tandberg Western Oklahoma State College 4-40

4.9.10 Tandberg Karolinska University Hospital 4-40

4.9.11 Tandberg Clinical Communications 4-40

4.9.12 Tandberg Deaf Link, Inc. 4-41

4.9.13 Tandberg PDS 4-41

4.9.14 Tandberg Holy Name Hospital 4-41

4.9.15 Tandberg New York University (NYU) 4-42

4.9.16 Tandberg Rikshospitalet University Hospital Norway 4-42

4.9.17 Tandberg Sandefjord, Norway Elderly Care 4-42

4.9.18 Tandberg Health Care Interpreter Network (HCIN) 4-43

4.9.19 Tandberg Health-e-Station 4-43

4.9.20 Tandberg Sunnaas Hospital TRS Resource Center 4-43

4.9.21 Tandberg Aleris Hospital, Oslo 4-44

4.9.22 Tandberg University Hospital of Umeå, Sweden 4-44

4.9.23 Tandberg & Cisco Systems - In a Joint Project with the

UK's Nationa4-l Health Service 4-44

4.9.24 Tandberg Grampians Rural Health

Alliance Network (GRHANet) 4-44

4.9.25 Tandberg Russian Telemedicine Association 4-45

4.9.26 Tandberg Norwegian Hospital: Hallingdal Sjukestugu 4-45

4.9.27 Tandberg Alameda County Medical Center 4-45

4.9.28 Tandberg Bichat Stroke Center | Bichat Hospital 4-45

4.9.29 Tandberg AstraZeneca 4-46

4.9.30 Tandberg Emirates Hospital, United Arab Emirates 4-46

4.9.31 Tandberg Catharina Hospital 4-47

4.9.32 Tandberg Kapi'olani Medical Center 4-47

4.9.33 Cisco Systems Video Technology 4-47

4.9.34 BT To Offer Inter-Company TelePresence 4-48

Telepresence Company Profiles

5. Telepresence Company Profiles 5-1

5.1 Aethra 5-1

5.2 Avistar 5-2

5.2.1 Avistar Licenses Patents to Skype 5-6

5.2.2 Avistar / Sony 5-8

5.2.3 Avistar / IBM 5-9

5.3 BrightCom 5-10

5.4 Cisco 5-11

5.4.1 Cisco Managed and Hosted Telepresence Service 5-13

5.4.2 Cisco / Tandberg Total Service 5-14

5.4.3 Cisco / Tandberg 5-14

5.4.4 Cisco Network 5-15

5.4.5 Cisco On Demand Services 5-15

5.4.6 Cisco Revenue 5-16

5.5 Coroware 5-17

5.6 D-Link 5-18

5.6.1 D-Link Global Presence 5-19

5.6.2 D-Link Innovation Leader 5-20

5.6.3 D-Link Revenue 5-20

5.6.4 D-Link Regional Sales 5-21

5.6.5 D-Link Product Category Sales 5-21

5.7 Dimdim 5-22

5.8 Digital Video Enterprises (DVE) 5-22

5.9 Emblaze-VCON 5-24

5.10 Forterra 5-25

5.11 Fujitsu 5-26

5.11.1 Fujitsu OSS/NOS 5-27

5.11.2 Fujitsu SOA 5-27

5.11.3 Fujitsu CentraSite SOA Governance 5-28

5.12 Google 5-29

5.12.1 Switch to Google Apps 5-30

5.12.2 Google Apps for Messaging 5-31

5.12.3 Google / YouTube 5-31

5.12.4 Google Acquired ON2 5-32

5.12.5 Google Chat Installer Uses Vidyo 5-32

5.12.6 Google Apps Target Market 5-32

5.12.7 Google Organizes The World's Information 5-33

5.12.8 Google Ads 5-33

5.12.9 Google Apps 5-34

5.12.10 Google Mobile 5-35

5.12.11 Google Strategy 5-36

5.12.12 Google Technology 5-36

5.12.13 Life of a Google Query 5-38

5.12.14 Google Business Overview 5-40

5.12.15 Google Grows 5-41

5.12.16 Google AdWords for Advertisers 5-42

5.12.17 Google AdSense and Web Site Services 5-42

5.12.18 Google Documents Editor 5-43

5.12.19 Gmail Contextual Gadgets Launched In The

Google Apps Marketplace 5-44

5.12.20 Google Revenue 2010 5-45

5.13 Ex’ovision 5-45

5.13.1 Exovision / Qconferencing 5-46

5.14 HaiVision Network Video 5-46

5.15 Hewlett Packard (HP) 5-47

5.15.1 HP Expanded Readiness Assessment Services 5-49

5.15.2 HP Unified Communications Partners 5-51

5.15.3 HP ProCurve ONE Ecosystem: 5-51

5.15.4 HP Halo Managed Services 5-52

5.15.5 HP Halo Video Exchange Network 5-52

5.15.6 DreamWorks Animation Collaborates on Films

Using HP Halo Telepresence Solutions 5-53

5.15.7 HP Halo Supports Global Collaboration In

Creation Of TV Programming 5-54

5.15.8 HP Cloud Assure Services 5-55

5.15.9 HP Cloud Assure Types Of Cloud Service

Environments Supported 5-57

5.15.10 Hewlett-Packard Revenue 5-59

5.15.11 HP Enterprise Storage and Servers Revenue 5-60

5.15.12 HP Software Revenue 5-60

5.15.13 Hewlett Packard (HP) Focuses On Simplifying Technology 5-60

5.15.14 Hewlett Packard (HP) SOA 5-62

5.15.15 Hewlett Packard (HP) SOA Solutions 5-62

5.15.16 Hewlett Packard (HP) SOA Systinet Governance 5-62

5.15.17 HP Products and Services Segments 5-64

5.15.18 Hewlett-Packard Technology Solutions Group 5-64

5.15.19 Hewlett-Packard Enterprise Storage and Servers 5-65

5.15.20 Hewlett-Packard Industry Standard Servers 5-65

5.15.21 Hewlett-Packard Business Critical Systems 5-66

5.15.22 Hewlett Packard Halo Telepresence Customers 5-66

5.15.23 HP and Marriott 5-67

5.15.24 HP and Tandberg 5-69

5.15.25 Hewlett Packard Computer Industry Market Participant 5-69

5.15.26 Hewlett Packard Global Provider Of Products 5-70

5.15.27 HP Products and Services: Segment Information 5-71

5.15.28 Hewlett Packard Technology Solutions Group 5-71

5.15.29 Hewlett Packard Enterprise Storage and Servers 5-72

5.15.30 HP and Tower Software 5-73

5.15.31 Hewlett Packard Tower Software TRIM Context 5-76

5.16 Huawei 5-81

5.16.1 Huawei Launches World' s First End-to-End 100G Solutions 5-83

5.16.2 Huawei Customers 5-86

5.16.3 Huawei WDM and Routers 5-86

5.17 IBM 5-87

5.17.1 IBM Manages Data-Intensive Services 5-89

5.17.2 IBM Lotus Domino Platform to Run Web Site 5-91

5.17.3 IBM WebSphere 5-92

5.17.4 IBM Business Partnering Strategy 5-94

5.17.5 IBM Strategic Priorities 5-95

5.17.6 IBM BPM Powered By Smart SOA 5-96

5.17.7 IBM Delivers Integration and Innovation to Clients 5-96

5.17.8 IBM Business Model 5-98

5.17.9 IBM Unified Communications In The Cloud Architecture 5-99

5.17.10 IBM LotusLive Cloud-Based Portfolio Of Social

Networking And Collaboration Services 5-100

5.17.11 IBM 2010 First-Quarter Revenue 5-101

5.17.12 IBM Q2 2009 Revenue 5-105

5.17.13 IBM Software Capabilities 5-106

5.17.14 IBM Systems and Technology Capabilities 5-108

5.17.15 IBM Worldwide Organizations 5-109

5.17.16 IBM Integrated Supply Chain 5-109

5.17.17 IBM Security 5-110

5.18 Kedacom Technologies 5-113

5.19 LG-Ericsson 5-114

5.19.1 LG Nortel 5-118

5.20 Logitech 5-118

5.20.1 Logitech / LifeSize 5-119

5.20.2 Logitech Sales and Distribution 5-120

5.20.3 Logitech Second Quarter Revenue for FY 2011 5-121

5.21 Microsoft Operating Segments 5-129

5.21.1 Microsoft Client Businesses 5-129

5.21.2 Office 2010 and SharePoint 2010 Launching in Q4 5-131

5.21.3 Microsoft Office Web Apps Planner Brings

Documents to the Cloud 5-131

5.21.4 Microsoft Windows Platform Devices 5-132

5.21.5 Microsoft Windows Embedded Compact 7 5-132

5.21.6 Microsoft Office Applications 5-134

5.21.7 Microsoft Dynamics GP 5-134

5.21.8 Microsoft Dynamics GP 5-135

5.21.9 Microsoft Dynamics GP Financial Accounting And

Business Management Solution 5-138

5.21.10 Microsoft Corporation 5-140

5.21.11 Microsoft Azure Services Platform 5-141

5.21.12 Microsoft Windows Azure 5-142

5.21.13 Microsoft Live Services 5-143

5.21.14 Microsoft SQL Services 5-143

5.21.15 Microsoft .NET Services 5-143

5.21.16 Microsoft® SharePoint® Services & Dynamics®

CRM Services 5-144

5.21.17 Microsoft Revenue Nine Months 2009 5-144

5.21.18 Microsoft Revenue 5-145

5.21.19 Microsoft Segment Revenue 5-146

5.21.20 Microsoft Segment Revenue2008 5-147

5.21.21 Microsoft Client Revenue 5-152

5.21.22 Microsoft Server and Tools Revenue 5-154

5.21.23 Microsoft Online Services Business Revenue 5-157

5.21.24 Microsoft Business Division Revenue 5-160

5.21.25 Microsoft Entertainment and Devices Division 5-162

5.21.26 Microsoft Competition 5-163

5.21.27 Microsoft Security Vulnerabilities 5-164

5.21.28 Microsoft Client Segment 5-166

5.21.29 Microsoft Segments 5-168

5.21.30 Open Text Livelink ECM Integration Microsoft

Office SharePoint Server 5-170

5.21.31 Microsoft Multinational Computer Technology 5-170

5.21.32 Selected Microsoft Partners 5-171

5.21.33 Microsoft Software Products 5-171

5.22 Mitel 5-173

5.23 Musion® Systems 5-173

5.24 NEC 5-175

5.24.1 NEC Revenue 5-177

5.24.2 NEC's Brand Statement 5-178

5.24.3 NEC ASIA 5-181

5.24.4 NEC Revenue 5-181

5.24.5 NEC ASIA 5-182

5.25 Polycom 5-182

5.25.1 Polycom's Competitors 5-183

5.25.2 Polycom's Products 5-183

5.25.3 Polycom Voice Communications Solutions Segment 5-185

5.25.4 Polycom Video Communications Solutions Segment 5-185

5.25.5 Polycom Services Segment 5-186

5.25.6 Polycom Revenue 5-186

5.25.7 Polycom Segment Revenue 5-187

5.25.8 Polycom Revenues 5-190

5.26 Panasonic 5-194

5.27 Skype / eBay 5-194

5.27.1 Skype User Metrics 5-195

5.28 Radvision: Interoperability, Telepresence, Video Conferencing 5-196

5.28.1 Radvision Telepresence Interoperability

Seamless, Unified Communications 5-197

5.29 Sony 5-198

5.30 Telanetix 5-201

5.30.1 Telanetix Second Quarter 2010 Revenue 5-202

5.31 Telepresence Tech 5-203

5.32 Teliris 5-204

5.33 Vidyo 5-205

5.33.1 Vidyo Pioneered Personal Telepresence 5-206

5.33.2 Vidyo / Adobe 5-206

5.33.3 Vidyo Personal Telepresence.

Commlogik Telecommunications Distributor For Latin America 5-207

5.34 VTEL 5-207

5.35 ZTE 5-210

5.35.1 ZTE Revenue 5-211

5.36 IP PBX and IP Call Manager Manufacturers with Telepreseence 5-212

5.37 Voice Communications Solutions, Conference Phone Competitors 5-213

List of Tables and Figures

Telepresence Executive Summary

Table ES-1 ES-2

Telepresence Market Driving Forces

Figure ES-2 ES-6

Worldwide Enterprise Telepresence Equipment Shipments

Market Shares, Dollars, 2008

Table ES-3 ES-11

Enterprise Telepresence Market Forecasts, Dollars,

Worldwide, 2010 to 2016

Figure ES-4 ES-12

Telepresence Equipment Shipments, Market Forecasts Dollars, 2010-2016

Telepresence Market Description And Market Dynamics

Table 1-1 1-2

Telepresence Vendor Positioning

Table 1-2 1-8

Communications and Collaboration Solution

Applications and Functionality

Figure 1-3 1-12

WinterGreen Research Telepresence Value

Return on Investment (ROI)

Figure 1-4 1-13

WinterGreen Research Telepresence Travel and

Business Case Value Return on Investment (ROI)

Figure 1-5 1-14

Aspects of the Decision Making Process Addressed by

Telepresence

Figure 1-6 1-15

Telepresence Value Return on Investment (ROI)

Table 1-7 1-24

TelePresence Benefits

Table 1-8 1-25

TelePresence Functions

Figure 1-9 1-32

Teliris Touch Table MultiTouch Surface Computing Platform

Figure 1-10 1-33

Teliris Interact Touch Table Sending Image

Figure 1-11 1-34

Teliris Interact Touch Table Receiving Image

Telepresence Market Shares and Market Forecasts

Table 2-1 2-2

Telepresence Market Driving Forces

Table 2-2 2-8

TelePresence Economic Driving Forces

Table 2-2 (Continued) 2-9

TelePresence Economic Driving Forces

Table 2-2 (Continued) 2-10

TelePresence Economic Driving Forces

Table 2-2 (Continued) 2-11

TelePresence Economic Driving Forces

`Table 2-3 2-13

Telepresence Market Benefits

Figure 2-4 2-16

Worldwide Enterprise Telepresence Equipment Shipments

Market Shares, Dollars, 2008

Table 2-5 2-17

Worldwide Enterprise Telepresence Equipment Shipments and

Equipment Services Market Shares, Dollars, 2010

Figure 2-6 2-19

Telepresence Market Shares, Units, Shipments, Worldwide,

First Three Quarters 2010

Table 2-7 2-20

Enterprise Telepresence Market Shares, Shipped and

Installed Base, Units, Worldwide, 2009 and First Three Quarters 2010

Figure 2-8 2-28

Logitech / Lifesize Bringing Business to the Future in HD

Table 2-9 2-31

Avistar Competitive Positioning

Table 2-10 2-37

Enterprise Telepresence Market Forecasts, Dollars,

Worldwide, 2010 to 2016

Figure 2-11 2-38

Telepresence Equipment Shipments, Market Forecasts

Dollars, 2010-2016

Table 2-12 2-39

Enterprise Telepresence Market Segments, Multi Screen

Conference , Single Screen Conference, and Desktop

Shipped Units and Dollars, Worldwide, 2001 to 2016

Table 2-13 2-42

Telepresence Immersive Market Shares, Dollars, Worldwide,

First Three Quarters 2010

Figure 2-14 2-48

Cisco TelePresence Simulates Face-to-Face Interaction

Table 2-15 2-50

Teliris Telepresence Supplier Key Solution Elements

Figure 2-16 2-51

Teliris Interact Touch Table Managing Multiple Images

Figure 2-17 2-54

Immersive Telepresence Equipment Shipments, Market

Forecasts Dollars, 2010-2016

Table 2-18 2-55

Enterprise Immersive Telepresence Market Segments,

Multi Screen Conference Shipped Units and Dollars, Worldwide,

2010 to 2016

Table 2-19 2-56

Telepresence Penetration of Markets Conference Rooms

Dollars and Percent, Worldwide, 2010-2016

Figure 2-20 2-58

Enterprise Telepresence Market Segments, Single Screen

Conference Center Shipped Units and Dollars,

Worldwide, 2010 to 2016

Figure 2-21 2-60

Enterprise Telepresence Market Segments, Desktop Shipped

Units and Dollars, Worldwide, 2010 to 2016

Table 2-22 2-61

PC Telepresence Market Forecasts, Units and Dollars,

Worldwide, 2010-2016

Table 2-23 2-64

Telepresence Use Across Vertical Markets

Table 2-24 2-65

Telepresence Enterprise Executive Use

Table 2-25 2-65

Telepresence Market Industry Segments,

Percent, Worldwide, 2010-2016

Table 2-26 2-67

Telepresence Market Industry Segments, Dollars,

Worldwide, 2010-2016

Table 2-27 2-78

Telepresence Connectivity Market Shares, Worldwide,

2009 and First Three Quarters 2010

Figure 2-28 2-82

Immersive Telepresence Managed Services and User Group ,

Call Connections, Market Forecasts Dollars, 2010-2016

Table 2-29 2-83

Telepresence Immersive Managed and Pay per Use Services

Market Forecasts Dollars, 2010-2016

Table 2-30 2-84

Telepresence Managed Services Providers

Table 2-31 2-86

TelePresence Enabled Services Benefits

Table 2-32 2-91

Telepresence System Capabilities

Table 2-33 2-92

Significant Telepresence Solutions Aspects

Table 2-34 2-99

Leading Consumer Robot Telepresence Market Participants,

Figure 2-35 2-102

Worldwide Telepresence Robot Market Forecasts, Dollars, 2009-2015

Table 2-36 2-103

Worldwide Telepresence Robotic Web Cam Market Forecasts,

External PC, Social Networking, Security, and Consumer

Units and Dollars 2009-2015

Figure 2-37 2-105

Worldwide WebCam Shipments Market Shares, 2008

Table 2-38 2-106

WebCam Security Market Driving Forces

Figure 2-39 2-108

Worldwide Security Externally Connected PC WebCam

Shipments Market Shares, Dollars, 2008

Table 2-40 2-109

Worldwide Web Cam Market Forecasts, External PC,

Social Networking, Security, and Embedded Laptop,

Units and Dollars 2009-2015

Table 2-41 2-113

Telepresence ROI Metrics

Table 2-41 (Continued) 2-114

Telepresence ROI Metrics

Table 2-42 2-117

ROI Analysis Benefits

Figure 2-43 2-119

Worldwide Regional Enterprise Telepresence Shipments

Market Segments, Dollars, 2008

Table 2-44 2-120

Worldwide Regional Enterprise Telepresence Shipments

Market Segments, Dollars, 2008

Figure 2-45 2-125

Tandberg Revenue Mix by Region

Telepresence Product Description

Table 3-1 3-2

Selected Telepresence Products

Figure 3-2 3-3

Premier Fully Immersive Telepresence Solution

Table 3-3 3-5

Polycom Telepresence Functions to Increase Organizational Productivity

Table 3-4 3-6

Polycom Immersive Telepresence Solutions

Table 3-4a 3-6

Polycom Room Telepresence Solutions

Figure 3-5 3-11

Polycom Telepresence Multipurpose Solution

Figure 3-6 3-12

Polycom Global Telepresence System

Table 3-7 3-14

Polycom Personal Telepresence Solutions

Table 3-8 3-17

Cisco TelePresence Portfolio System Components

Table 3-9 3-18

Cisco TelePresence Portfolio System Integration

Table 3-10 3-21

Cisco TelePresence System 1300 Series Functions

Table 3-11 3-23

Cisco TelePresence Advantages

Figure 3-12 3-25

Cisco / Tandberg Telepresence Servers

Figure 3-12 (Continued) 3-26

Cisco / Tandberg Telepresence Servers

Figure 3-12 (Continued) 3-27

Cisco / Tandberg Telepresence Servers

Figure 3-12 (Continued) 3-28

Cisco / Tandberg Telepresence Servers

Figure 3-12 (Continued) 3-29

Cisco / Tandberg Telepresence Servers

Figure 3-12 (Continued) 3-30

Cisco / Tandberg Telepresence Servers

Table 3-13 3-31

Cisco Telepresence Positioning

Table 3-14 3-32

Cisco TelePresence: Full Spectrum Functionality Addresses

Multiple Requirements

Figure 3-15 3-34

Cisco TelePresence Supports Collaborating Globally

Figure 3-16 3-35

Cisco TelePresence Settings

Figure 3-17 3-36

Cisco TelePresence End Point Settings - Immersive

Figure 3-18 3-37

Cisco TelePresence Settings - Multipurpose

Figure 3-19 3-38

Tandberg Total Telepresence Provides An Integrated

Solution For Supporting Collaboration

Figure 3-20 3-40

Tandberg’s Total Telepresence

Figure 3-21 3-41

Tandberg’s Fashion Design Telepresence

Figure 3-22 3-44

HP Halo Collaboration Studio

Table 3-23 3-46

HP Halo Collaboration Meeting Room—Standard Features and Services

Table 3- 23(Continued) 3-47

HP Halo Collaboration Meeting Room—Standard Features and Services

Table 3-23 (Continued) 3-48

HP Halo Collaboration Meeting Room—Standard Features and Services

Figure 3-24 3-51

HP Halo Collaboration Studio Tiers of Support

Figure 3-25 3-52

HP Halo Bilingual Collaboration Studio

Table 3-26 3-53

Logitech / LifeSize Telepresence

Table 3-27 3-55

Logitech (Nasdaq) / LifeSizeProduct ROI

Table 3-28 3-56

LifeSize Telepresence Benefits

Table 3-29 3-59

Sony TelePresence Products Components

Figure 3-30 3-60

Sony TelePresence Product

Table 3-31 3-61

Sony TelePresence Features

Figure 3-32 3-62

Sony TelePesence

Table 3-33· 3-69

Avistar C3 Telepresence Key Features

Table 3-34 3-71

Avistar Solution Benefits

Table 3-35 3-74

Avistar C3·Telepresence Functions

Table 3-36 3-76

BrightCom Lumina Telepresence Features

Table 3-37 3-77

Brightcom Roomvideo Conference Components

Table 3-38 3-78

BrightCom'sVisual Collaboration Server (VCS) Features

Table 3-39 3-80

Brightcom ClearView Desktop HD Conferencing

Table 3-40 3-81

Brightcom Desktop Video Conferencing

Table 3-41 3-82

Cisco / Tandberg inTouch Telepresence Functions

Table 3-42 3-84

Cisco / Tandberg EX90 Desktop Telepresence features

Figure 3-43 3-85

Cisco / Tandberg EX90 Desktop Telepresence for Managers

Figure 3-44 3-85

Cisco / Tandberg EX90 Desktop Telepresence for

The Line of Business Collaboration

Figure 3-45 3-86

Cisco / Tandberg Telepresence Video Conferencing

Table 3-46 3-87

Tandberg Telepresence T3 Telepresence T1 Features

Table 3-47 3-88

Cisco / Tandberg Movi Functions

Table 3-48 3-92

Cisco TelePresence: Collaboration

Table 3-49 3-97

VidyoCast Suite Components

Figure 3-50 3-104

HP Avistar C3 Integrator

Table 3-51 3-105

HP Avistar C3 Integrator™ Benefits

Figure 3-52 3-106

Avistar C3 Tunnel

Table 3-53 3-107

Avistar C3 Tunnel Benefits

Figure 3-54 3-110

NEC VMeet Features

Figure 3-55 3-112

NEC VMeet Conferencing

Figure 3-56 3-113

NEC VMeet

Table 3-57 3-114

NEC VMEET Components

Figure 3-58 3-116

Skype Free Cideo Conferencing in HD

Telepresence Technology

Table 4-1 4-1

Technologies Supporting Telepresence

Table 4-2 4-2

Telepresence Capable Systems Requirements

Table 4-3 4-3

Multi-Codec Systems Components

Table 4-3 (Continued) 4-4

Multi-Codec Systems Components

Table 4-3 4-5

Benefits of a Telepresence Platform

Table 4-4 4-6

Video sub-Systems And The Telepresence Operating System

Table 4-5 4-7

Telepresence Solution Issues

Table 4-6 4-8

Telepresence End-User Benefits

Table 4-7 4-9

Telepresence Features

Table 4-8 4-11

Teelepresence Standards

Table 4-9 4-12

Telepresence Applications Targeted

Figure 4-10 4-18

Telepresence Session Control and Media Switching

Figure 4-11 4-19

Telepresence Platform Solutions

Figure 4-12 4-20

Low Latency H.264 Video

Table 4-13 4-26

Technical Requirements For Secure Intercompany Telepresence

Table 4-14 4-27

Video Standards

Table 4-15 4-28

Tandberg Codec C60 is the 1080p HD video collaboration engine.

Table 4-16 4-29

Tandberg Codec C60 is the 1080p HD video collaboration engine Features

Figure 4-17 4-30

Tandberg Codec C60 i

Table 4-18 4-31

Tandberg Codec C60 Technology

Table 4-18 (Continued) 4-32

Tandberg Codec C60 Technology

Table 4-19 4-34

Hai1000 Features

Figure 4-20 4-37

HaiVision MAKO-HD TelePresence Codec

Telepresence Company Profiles

Table 5-1 5-11

BrightCom’s Integrated Video And Data Solutions

Table 5-2 5-13

Cisco Managed and Hosted Telepresence Fucntions

Table 5-3 5-27

Fujitsu CentraSite SOA Product Suite Features

Table 5-3 (Continued) 5-28

Fujitsu CentraSite SOA Product Suite Features

Table 5-4 5-29

Fujitsu CentraSite SOA Management Information

Table 5-5 5-31

Google Apps Functions

Table 5-6 5-37

Google PageRank Search Technology

Table 5-7 5-38

Google Hypertext-Matching Analysis Search Technology

Figure 5-8 5-39

Life span of a Google query

Figure 5-8 (Continued) 5-40

Life span of a Google query

Table 5-9 5-43

Google AdSense Positioning

Table 5-10 5-50

HP Expanded Readiness Assessment Services

Table 5-11 5-56

HP Cloud Assure Functions

Table 5-12 5-57

HP Cloud Assures Types Of Cloud Service Environments Supported

Table 5-13 5-58

HP SaaS Portfolio Partner Positioning:

Table 5-14 5-61

Hewlett Packard Product and Services Positioning

Table 5-15 5-70

Hewlett Packard Global Positioning

Table 5-16 5-76

Hewlett Packard Tower Software Global, Vertical Markets

Table 5-17 5-77

Hewlett Packard Tower Software Global, Reducing Risk During Litigation

Table 5-18 5-78

Hewlett Packard Tower Software Microsoft Office® Documents

Table 5-19 5-80

Hewlett Packard Tower TRIM Context Features Overview

Table 5-20 5-84

Huawei Value-Added Services solutions

Table 5-21 5-85

Huawei Value-Added Services Solutions Benefits

Figure 5-22 5-94

IBM SMB Partner Go to Market Approach

Table 5-23 5-95

IBM Strategic Priorities

Figure 5-24 5-116

LG-Ericsson Strategic Positioning

Table 5-25 5-117

LG-Ericsson Target Markets

Table 5-26 5-133

Microsoft Windows Embedded Compact 7 Capabilities

Table 5-27 5-136

Microsoft Dynamics GP Customer References

Table 5-27 (Continued) 5-137

Microsoft Dynamics GP Customer References

Table 5-27 (Continued) 5-138

Microsoft Dynamics GP Customer References

Table 5-28 5-139

Functions in Microsoft Dynamics GP

Table 5-29 5-140

Capabilities in Microsoft Dynamics GP:

Table 5-30 5-164

Microsoft Response to Security Vulnerabilities

Table 5-31 5-174

Musion Eyeliner TelePresence Benefits

Figure 5-32 5-176

NEC Advances Toward a Sustainable Society

Figure 5-33 5-177

NEC Integrated Control Technology

Figure 5-34 5-179

NEC's Brand Statement

Figure 5-35 5-180

NEC Profile

Table 5-36 5-188

Drivers For The Adoption Of Polycom UC Solutions

Table 5-37 5-189

Polycom Strategic Initiatives To Capture The

Collaboration Market Opportunity

Figure 5-38 5-5204

Telepresence Tech Manufacturing