SIP Enabled Servers and IP PBX Market Shares, Strategies, and Forecasts, 2008-2014

Table of Contents

SIP Enabled PBX and IP PBX Market Shares and Forecasts ES-1

SIP PBX and IP PBX Markets ES-1

Software Based IP PBX ES-2

SIP PBX and IP PBX Markets ES-2

Digital Private Branch Exchange (PBX) At the End of Its Life Cycle ES-3

Digital Private Branch Exchange (PBX) At the End of Its Life Cycle ES-3

SIP PBX / IP PBX Market Shares ES-6

2.1.1 SIP Based IP PBX Softwares ES-11

SIP Enabled Servers and IP PBX Market Forecasts ES-11

SIP PBX / IP PBX Market Forecasts ES-12

1. SIP Enabled Servers and IP PBX Market Description and Market Dynamics 1-1

1.1 SIP-PBX Deployment 1-1

1.1.1 Telephone First Point Of Contact 1-2

1.1.2 SIP Application Server 1-3

1.2 Convergence of Voice and Data 1-6

1.3 Enterprise PBX 1-7

1.4 Session Initiation Protocol (SIP) Standard 1-9

1.4.1 SIP Advantages and Applications 1-10

1.4.2 SIP Part of IP Suite 1-10

1.4.3 Session Initiation Protocol 1-11

1.4.4 SIP Mobility and Presence Support 1-12

1.5 SIP Application Server 1-13

1.6 Software Based IP PBX 1-21

2. SIP Enabled PBX and IP PBX Market Shares and Forecasts 2-1

2.1 SIP PBX and IP PBX Markets 2-1

2.1.1 Digital Private Branch Exchange (PBX)

At the End of Its Life Cycle 2-1

2.1.2 IP Signals Improved Business Communication 2-2

2.1.3 SIP IP Protocol Enables Unified Communications 2-3

2.2 SIP PBX / IP PBX Market Shares 2-5

2.2.1 VoIP Users 2-13

2.2.2 Avaya 2-15

2.2.3 Cisco 2-18

2.2.4 Alcatel Lucent 2-18

2.2.5 Nokia Siemens HSPA Network 2-19

2.2.6 NEC 2-19

2.2.7 3Com 2-20

2.2.8 Aastra Ericsson Technologies Revenue 2-20

2.2.9 AltiGen 2-22

2.2.10 Worldwide Large Enterprise SIP Enabled Server and IP PBX 2-23

2.2.11 Worldwide Mid Size Business SIP Enabled Server and IP PBX 2-25

2.2.12 Worldwide Small Business SIP Enabled Server and IP PBX 2-27

2.3 SIP Based Servers and IP PBX Forecasts 2-29

2.3.1 Aastra 2-29

2.3.2 SIP PBX / IP PBX Market Forecasts 2-31

2.3.3 Large Enterprise SIP Server Market Forecasts 2-36

2.3.4 Mid Size Business SIP Server Market Forecasts 2-40

2.3.5 Small Business SIP Server Market Forecasts 2-43

2.4 Selected IP PBX and SIP PBX Pricing 2-46

2.4.1 Toshiba Pricing and Availability 2-47

2.5 SIP Servers 2-48

2.5.1 SIP Server Market Shares 2-48

2.5.2 SIP Server Market Forecasts 2-51

2.6 SIP Enabled Servers and IP PBX Regional Analysis 2-53

2.6.1 SIP Servers and IP PBX Regional Segment Analysis 2-56

2.6.2 Japan 2-56

2.6.3 IP PBX Market In Japan 2-56

2.6.4 Korea 2-58

2.6.5 China 2-59

2.6.6 Alcatel – Lucent Revenue by Region and Business Group 2-64

2.6.7 Siemens Nokia 2-64

2.6.8 Mitel Regional Market Segments 2-65

2.6.9 Tekelec Revenue By Region 2-66

3. SIP Enabled Servers and IP PBX Product Description 3-1

3.1 SIP IP PBX Server Products 3-1

3.2 Avaya SIP Application Server 3-1

3.2.1 Avaya Communication Manager - SIP Center PBX 3-2

3.2.2 Avaya Intelligent SIP Based Applications for the Enterprise 3-3

3.2.3 Avaya SIP SOA 3-5

3.2.4 Pre-Built Applications From Avaya 3-6

3.2.5 Avaya Third Party SIP Application Development

Partner Inova IT 3-8

3.2.6 Avaya Partner CGI, SIP Based Web Application 3-9

3.2.7 Avaya SIP Application Server (SIP A/S) 3-12

3.2.8 Avaya G860 Media Gateway 3-16

3.2.9 Avaya Communication Manager Flagship IP

Telephony Software Platform 3-21

3.2.10 Avaya Small to Mid Size Business Servers 3-24

3.3 Nortel 3-28

3.3.1 Nortel Telephony Solutions for Small & Medium Business 3-33

3.3.2 Nortel In-Building Mobile Telephony Solutions 3-34

3.3.3 Nortel CallPilot Unified Messaging 3-35

3.3.4 Norstar Integrated Communications Systems 3-35

3.3.5 Nortel Simplifies Communication and Business Processes – 3-36

3.4 Alcatel Lucent Enterprise Communications 3-37

3.4.1 Alcatel-Lucent OmniTouch Unified Communication Features 3-39

3.4.2 Alcatel-Lucent Extended Communication Server 3-43

3.4.3 Alcatel-Lucent OmniPCX Office 3-44

3.4.4 Alcatel-Lucent OmniPCX Enterprise 3-44

3.4.5 Alcatel-Lucent Videoconferencing 3-45

3.5 Cisco 3-45

3.5.1 Cisco Unity® IP Media Gateway 3-45

3.5.2 Cisco Unity PIMG and TIMG Architecture

Key Features and Benefits 3-46

3.5.3 Cisco Digital Connectivity 3-46

3.5.4 Cisco T1 Connectivity 3-46

3.5.5 Cisco Unity Failover Support 3-47

3.5.6 Deployment Across a WAN 3-47

3.5.7 Cisco PIMG Branch-Office Consolidation 3-48

3.5.8 Cisco Speech Connect Feature 3-50

3.5.9 Cisco Unified Workspace 3-50

3.5.10 Cisco Voice Network Solution 3-51

3.5.11 Cisco Unity® Unified Messaging 3-53

3.5.12 Voice Traffic Cisco Security Features 3-54

3.5.13 Cisco Voice Over IP Return on Investment 3-55

3.5.14 Cisco Unified Communication 3-57

3.6 Siemens Hi-Path MobileConnect SIP PBX 3-58

3.6.1 Siemens' HiPath 8000 SIP-Based Communications Platform 3-59

3.6.2 Siemens Enterprise Communications PBX Features 3-63

3.6.3 Siemens Enterprise Communications Open Architecture 3-64

3.6.4 Nokia Siemens Flexi Platform And I-HSPA Architecture 3-69

3.6.5 Nokia Siemens Networks Pioneer In I-HSPA 3-70

3.6.6 Nokia Siemens System Network Security

Preventing Unauthorized Access 3-70

3.6.7 Siemens’ “MobileConnect” Dual-mode Devices Facilities 3-72

3.7 Huawei / 3COM 3-75

3.7.1 Huawei 3Com Session Initiation Protocol

(SIP)-based VCX system 3-77

3.8 NEC's Univerge 3-84

3.8.1 NEC Univerge NEAX 2400 IPX 3-84

3.8.2 NEC Univerge NEAX 2000 IPS 3-85

3.8.3 NEC Univerge NEAX IPS-DMR 3-85

3.8.4 NEC Univerge NEAX IPS-DML 3-85

3.8.5 NEC Communications IBM Presence Collaboration 3-88

3.8.6 NEC Enhances its UC Portfolio with Support for

Microsoft's Unified Communications Software 3-90

3.8.7 NEC-Basic Media Gateway 3-92

3.8.8 NEC -USB Handset (UTR-UC-1) 3-92

3.8.9 NEC Service Convergence Integrated Platform 3-92

3.8.10 NEC SCI Platform Realizing Carrier-Class Quality,

Leverages Blade-Server Architecture, Bundles A SIP Server 3-93

3.8.11 NEC Technology to Prevent IP Phone SPAM 3-97

3.9 Toshiba 3-98

3.9.1 Toshiba America Information Systems

Telecommunication SmartPhone 3-101

3.10 AltiGen 3-103

3.10.1 One AltiGen System Covers Multiple Locations 3-106

3.10.2 AltiWare 3-107

3.10.3 AltiContact Manager 3-107

3.10.4 AltiTouch 510 3-108

3.10.5 AltiGen IP710 Voice over IP Telephone 3-108

3.10.6 AltiGen Hardware and Firmware 3-108

3.10.7 AltiGen Modular Software 3-109

3.11 Aastra / Ericsson 3-111

3.11.1 Aastra IP PBX 3-112

3.11.2 Aasra / Ericsson MXOne 3-113

3.12 Mitel 3-116

3.12.1 Mitel 3300 IP Communications Platform (ICP) 3-116

3.12.2 Mitel 3300 IP Communications Platform (10 to 65,000 users) 3-117

3.12.3 Mitel Enterprise Manager Suite 3-121

3.12.4 Mitel 3600 Hosted Key System 3-122

3.13 Oki 3-122

3.14 Hewlett Packard 3-123

3.14.1 Alcatel-Lucent and HP Integrate SOA Security

And Governance Tools 3-123

3.15 IBM / Apsoft 3-124

3.16 Epygi IP PBX 3-125

3.17 Shoretel 3-128

3.17.1 ShoreTel / IBM Unified Communications

Collaboration Partnership 3-132

3.18 Acme Packet 3-134

3.19 Metaswitch SIP Provisioning Server and Phone Configurator 3-135

3.20 NextPoint & Juma Technology / Nectar Partner to

Bring Integrated IP-PBX and SIP Trunking Solutions 3-136

3.21 Tekelec 3-140

3.22 Dialogic Multimedia Software 3-140

3.22.1 Dialogic Integrated Media Gateway 3-144

3.22.2 Dialogic® IP Media Server 3-145

3.22.3 Dialogic® IP Media Server Features and Benefits 3-150

3.23 Vertical 3-152

3.24 Samsung 3-152

3.25 Digium / Switchvox 3-155

3.26 Oki 3-158

3.26.1 Implementing PSTN/ISDN Simulation Over NGN 3-161

3.26.2 Support For ISC Interfaces 3-161

3.27 3CX Phone System 3-161

3.27.1 Key Advantages Of The 3CX Tunnel 3-162

3.28 3CX Phone System for Windows v5 3-164

3.29 Taridium 3-166

3.30 Aztech 3-167

3.31 Suncomm Technology 3-169

3.32 Roytel Technology 3-170

3.33 Atcom Technology 3-171

3.34 SeaWolf 3-172

3.35 First Communication 3-174

3.36 DSG Technology 3-174

3.37 Suncomm 3-175

3.38 FCI 3-178

3.39 Diyixian / Zultys 3-178

3.40 Network Equipment Technologies (NET) 3-181

3.40.1 NET VX Series Voice Exchange Platform 3-182

3.41 Atlas Telecom 3-183

3.42 Google Domains Product 3-186

3.43 Fonality Trixbox 3-186

3.44 Brekeke Software 3-187

3.45 More SIP IP PBX Server Products 3-188

4. SIP Enabled Servers and IP PBX Technology 4-1

4.1 SIP Integration With IP And Rich Media Applications 4-1

4.1.1 Standards Based Signaling Technology Session

Initiation Protocol (SIP). 4-1

4.1.2 SIP Presence 4-4

4.1.3 SIP Actions 4-4

4.1.4 SIP Helps Sales 4-5

4.1.5 SIP Trunks & Benefits 4-5

4.1.6 SIP Reduction In The Cost Of Networking 4-5

4.2 SIP PBXs' Based On Linux 4-10

4.3 Cisco SIP 4-11

4.3.1 Cisco Unified Communication System 4-11

4.4 VoIP Gateways 4-12

4.5 Avaya SIP Trunking Incoming Calls Are Proxied

Through The PID 4-14

4.6 Bluenote 4-15

4.6.1 SOA Product Strategy At BlueNote Networks 4-16

4.6.2 SOA Representational State Transfer Is A

Mode Of Communication Accessible To Programs And Humans 4-17

4.7 Enterprise Communications ROI 4-17

4.8 Femto Cell Base Station FMC Services 4-19

4.8.1 Session Border Controller (SBC) 4-23

4.8.2 SPIT Attack Simulation Project 4-23

4.9 High-Availability And High-Performance Solution 4-24

5. SIP Based PBX and IP PBX Company Profiles 5-1

5.1 Activity Among Enterprise Equipment Providers 5-1

5.2 3Com 5-2

5.2.1 3Com / H3C Technologies 5-2

5.2.2 3Com TippingPoint Division 5-2

5.2.3 3Com Acquired by Bain Capital Partners 5-2

5.2.4 Huawei Acquired A Minority Interest In 3Com 5-3

5.2.5 3Com Commercial Investment For Huawei 5-3

5.2.6 Ownership Of China-Based Joint Venture, H3C Technologies 5-4

5.2.7 3Com Customers 5-4

5.2.8 3Com Third Quarter Fiscal Year 2008 Revenue 5-5

5.2.9 3 Com Channel Model 5-5

5.3 3CX 5-6

5.4 Acme Packet 5-6

5.5 Aastra 5-7

5.5.1 Aastra Technologies Revenue 5-8

5.5.2 Aastra Fourth Quarter 2007 Financial Revenue 5-10

5.6 Acme Packet 5-11

5.6.1 Acme Packet Revenue 5-12

5.7 Alcatel Lucent 5-12

5.7.1 Alcatel - Lucent Revenue by Region and Business Group 5-13

5.7.2 Alcatel--Lucent and NEC 5-14

5.7.3 Rationale for LTE Joint Venture Combining 5-15

5.8 AltiGen Communications 5-16

5.8.1 AltiGen Communications Extends Business VoIP

Reach with Latin America Region Market Growth 5-17

5.8.2 AltiGen Communications 5-19

5.8.3 AltiGen Communications Revenue 5-21

5.9 Atlas Telecom 5-23

5.10 Brekeke Software 5-24

5.11 Cisco 5-25

5.11.1 Cisco Net Sales: 5-26

5.11.2 BT and Cisco VoIP Connectivity To Cambridge

University Users 5-28

5.11.3 Cisco SMB 5-29

5.12 Comverse 5-30

5.12.1 Comverse Converged IP Communications 5-30

5.12.2 T-Systems in Italy Leverages Comverse Converged

IP Communications to Deliver Hosted Business Services 5-30

5.13 Dialogic 5-31

5.13.1 Dialogic Worldwide Presence 5-32

5.13.2 Dialogic Innovation 5-32

5.13.3 Dialogic Network Service Provider Products 5-32

5.13.4 Dialogic Enterprise Products 5-33

5.13.5 Dialogic Partners 5-34

5.14 Epygi Technologies 5-36

5.15 Fonality 5-36

5.16 Google 5-37

5.17 Huawei 5-37

5.17.1 Huawei Next Generation Telecommunications Networks 5-38

5.17.2 Huawei Strategy 5-39

5.17.3 Huawei Partners 5-39

5.17.4 Huawei Global Operations 5-39

5.17.5 Huawei Financials 5-40

5.17.6 Huawei Files 26,880 Patent Applications 5-41

5.17.7 Huawei Standards & Patents 5-42

5.17.8 Huawei Core Technology Systems Architecture 5-44

5.17.9 Huawei Procucts 5-45

5.17.10 Huawei Key Partnerships 5-47

5.17.11 Huawei Technologies and 3Com Focus on

Enterprise Data Networking 5-47

5.18 iFone S.A. de C.V. 5-48

5.19 iFone 5-51

5.20 Interactive Intelligence 5-52

5.20.1 Interactive Intelligence Convergence of Voice and Data 5-55

5.20.2 Interactive Intelligence Revenue 5-55

5.21 Juma Technology 5-57

5.21.1 Juma Technology Business Model 5-61

5.22 Microsoft 5-63

5.23 Mitel 5-64

5.23.1 Mitel – U.S. Region 5-66

5.23.2 Mitel Managed Services Portfolio 5-67

5.23.3 Mitel Managed Services Program 5-67

5.23.4 Mitel Messaging 5-69

5.23.5 Mitel Strategic Partners 5-70

5.23.6 Inter-Tel / Mitel 5-71

5.23.7 Mitel Dutch Government Contract for Massive IP Deployment 5-74

5.23.8 Mitel Customer Base 5-74

5.24 NEC 5-75

5.24.1 NEC Corporation of America 5-79

5.24.2 Alcatel--Lucent and NEC 5-80

5.24.3 NEC Communications IBM Presence Collaboration 5-80

5.24.4 NEC and Microsoft 5-82

5.25 NET Equipment Technologies 5-83

5.25.1 NET Acquires Quintum 5-83

5.25.2 Network Equipment Technologies Revenue For 3rd

Quarter Of Fiscal 2008 5-83

5.25.3 Network Equipment Technologies VX1800 Voice

Exchange for Unified Communications 5-84

5.25.4 Network Equipment Technologies Next Generation

Intelligent Media Gateway / Quintum® Total Care Package

For Microsoft 5-88

5.25.5 Network Equipment Technologies / Quintum 5-90

5.26 NextPoint 5-91

5.26.1 NextPoint Networks Global, Fixed-Mobile Convergence 5-92

5.27 Nokia-Siemens 5-95

5.27.1 Strategy 5-95

5.27.2 Financials 5-96

5.27.3 Customers 5-97

5.27.4 Partners 5-98

5.27.5 Nokia Mobile Communications 5-98

5.27.6 Siemens AG 5-98

5.27.7 Siemens Networks LLC 5-101

5.27.8 Siemens 5-102

5.28 Nortel 5-103

5.29 Samsung 5-109

5.29.1 Samsung Strategy 5-110

5.29.2 Samsung Electronics Financials 5-111

5.29.3 Samsung Partners 5-112

5.29.4 Samsung Information Technology Division (ITD) 5-112

5.29.5 Samsung Electronics Global Leader 5-113

5.30 Shoretel 5-113

5.30.1 ShoreTel Revenue for Second Fiscal Quarter 2008 5-114

5.30.2 ShoreTel Products 5-115

5.30.3 ShoreTel Partnerships 5-116

5.30.4 ShoreTel Business Outlook 5-116

5.31 Siemens 5-117

5.31.1 Siemens Enterprise Communications 5-117

5.31.2 Nokia Siemens Combined Reputation And Market Scale 5-120

5.32 Sierra Merger Corp / Avaya 5-120

5.32.1 Avaya / Silver Lake 5-121

5.32.2 Avaya Acquisition Of Ubiquity Software 5-121

5.32.3 Avaya Customer Base 5-122

5.32.4 Avaya Revenues 5-125

5.32.5 Avaya Revenue 5-127

5.32.6 Avaya Global Communications Solutions (“GCS”) 5-128

5.32.7 Avaya Fourth Quarter and Fiscal Year 2007 Revenue 5-131

5.32.8 Avaya Fiscal Year 2007 Results 5-131

5.32.9 Silver Lake Partners and TPG Capital Acquisition of Avaya 5-132

5.32.10 Avaya Global Services (“AGS”) 5-134

5.32.11 Avaya Fiscal Year 2007 Results 5-142

5.32.12 Acquisition of Avaya 5-142

5.33 Taridium 5-150

5.34 Tekelec 5-152

5.34.1 Tekelec Supports T-Mobile Signaling Network 5-152

5.34.2 Tekelec Posts Q4 Orders of $186 Million 5-153

5.35 Toshiba 5-153

5.35.1 Toshiba Revenue 5-154

5.35.2 Toshiba America Information Systems Strata®

CIX™ SIP Trunking Capabilities IP Business Communication Systems 5-154

5.35.3 Toshiba Strata MicroMAS 5-157

5.35.4 Toshiba, A World Leader In High Technology 5-158

5.36 Vertical Communications 5-159

5.37 XO Communications 5-160

5.38 Vertical Communications 5-161

5.39 Voiceserve 5-162

5.40 VoipSwitch Inc 5-162

List of Tables and Figures

Table ES-1 ES-5

SIP based Unified Communications Market Driving Forces ES-5

Table ES-2 ES-8

Worldwide SIP Enabled PBX / IP PBX Shipments

Market Shares, 2007 ES-8

Figure ES-3 ES-12

Worldwide Total SIP Enabled Server and IP PBX

Market Forecasts, Dollars, Shipments, 2008-2014 ES-12

Table 1-1 1-14

SIP Application Server Business Benefits

Table 1-2 1-16

SIP Server-Based Applications

Table 1-3 1-17

SIP Server-Based Benefits

Table 2-1 2-3

SIP Based Unified Communications Market Driving Forces

Table 2-1 (Continued) 2-4

SIP Based Unified Communications Market Driving Forces

Table 2-2 2-8

Wroldwide SIP Enabled PBX / IP PBX Shipments

Market Shares, Dollars, 2007

Table 2-3 2-9

Worldwide SIP Enabled Server and IP PBX Shipments

Market Shares, 2007

Figure 2-4 2-23

Worldwide Large Enterprise SIP Enabled Server and IP

PBX Shipments Market Shares, Dollars, 2007

Table 2-5 2-24

Worldwide Mid Size Business SIP Enabled Server and IP

PBX Shipments Market Shares, Dollars, 2007

Table 2-6 2-25

Worldwide Mid Size Business SIP Enabled Server and IP

PBX Shipments Market Shares, Dollars, 2007

Table 2-7 26

Worldwide Mid Size Business SIP Enabled Server and

IP PBX Shipments Market Shares, Dollars, 2007

Figure 2-8 2-27

Worldwide Small Business SIP Enabled Server and

IP PBX Shipments Market Shares, Dollars, 2007

Table 2-9 2-28

Worldwide Small Business SIP Enabled Server and

IP PBX Shipments Market Shares, Dollars, 2007

Figure 2-10 2-32

Worldwide Total SIP Enabled Server and IP PBX

Market Forecasts, Dollars, Shipments, 2008-2014

Figure 2-11 2-33

Worldwide SIP Enabled Server and IP PBX Market

Forecasts, Dollars, Shipments, 2008-2014

Figure 2-12 2-34

Worldwide Total SIP Enabled Server and IP PBX

Market Forecasts, Dollars, Shipments, 2008-2014

Figure 2-13 2-35

Worldwide Small and Mid Size Business and Large

Enterprise SIP Enabled Server and IP PBX Market

Forecasts, Dollars, Shipments, 2008-2014

Figure 2-14 2-37

Worldwide Large Enterprise SIP Server Market

Forecasts, Dollars, Shipments, 2008-2014

Figure 2-15 2-37

Worldwide Large Enterprise SIP Server Market

Forecasts, Units, Shipments, 2008-2014

Table 2-16 2-39

Worldwide Large Enterprise SIP Server Market

Forecasts, Dollars, Shipments, 2008-2014

Figure 2-17 2-40

Worldwide Mid Size Business SIP Server Market

Forecasts, Dollars, Shipments, 2008-2014

Figure 2-18 2-41

Worldwide Mid Size Business SIP Server Market Forecasts,

Units, Shipments, 2008-2014

Figure 2-19 2-42

Worldwide Mid Size Business SIP Server Market

Forecasts, Dollars, Shipments, 2008-2014

Figure 2-20 2-43

Worldwide Small Business SIP Server Market Forecasts,

Dollars, Shipments, 2008-2014

Figure 2-21 2-44

Worldwide Small Business SIP Server Market Forecasts,

Dollars, Shipments, 2008-2014

Figure 2-22 2-45

Worldwide Small Business SIP Server Market Forecasts,

Dollars, Shipments, 2008-2014

Figure 2-23 2-49

Worldwide Total Enterprise SIP Server Shipments

Market Forecasts, Dollars, Shipments, 2007

Figure 2-24 2-50

Worldwide Total Enterprise SIP Server Shipments

Market Forecasts, Dollars, Shipments, 2007

Figure 2-25 2-51

Worldwide Total Enterprise SIP Server Shipments

Market Forecasts, Dollars, Shipments, 2007

Table 2-26 2-52

SIP Server Shipments Market Forecasts, 2007

Table 2-27 2-53

SIP Enabled Servers and PBX / IP PBX Regional

Market Segments, Dollars, 2007

Table 2-28 2-54

SIP Enabled PBX and IP PBX Regional Shipment

Market Shares, Dollars, 2007

Table 2-29 2-55

SIP Enabled PBX and IP PBX Regional Shipment

Market Shares, By Country, Ports, 2007

Figure 2-30 2-64

Alcatel – Lucent Revenue by Region and Business Group

Figure 2-31 2-65

Mitel Regional Market Segments

Figure 2-32 2-66

Tekelec Revenue By Region

Table 3-1 3-4

Avaya Intelligent SIP Based Applications for the Enterprise

Table 3-2 3-7

Instant Messaging to Voice Conference (IM2 C) Features

Table 3-3 3-8

Avaya Third Party SIP Application Development Partner Inova IT

Table 3-4 3-12

Avaya SIP Application Server (SIP A/S) Target Markets

Table 3-5 3-13

Avaya SIP Application Server (SIP A/S) Features

Table 3-6 3-14

Avaya SIP Application Server (SIP A/S) Business Benefits

Table 3-7 3-16

Avaya G860 Media Gateway Business Benefits

Table 3-8 3-17

Avaya G860 Media Gateway FEATURES

Table 3-9 3-18

G860 Media Gateway Hardware Platform

Table 3-10 3-19

Avaya G860 Media Gateway Benefits

Table 3-11 3-21

Avaya Communication Manager Platform Features

Table 3-12 3-22

Avaya Communication Manager, Media Gateway, And

Server Product Lines

Table 3-13 3-26

Avaya Media Modules

Table 3-14 3-27

Avaya Communication Manager Telephony Functions Using

End-To-End SIP

Table 3-15 3-29

Nortel Communication And Application Servers

Table 3-16 3-30

Nortel Application Server Portfolio Products

Table 3-16 (Continued) 3-31

Nortel Application Server Portfolio Products

Table 3-16 (Continued) 3-32

Nortel Application Server Portfolio Products

Table 3-17 3-36

Nortel SIP PBX Benefits

Table 3-18 3-37

Alcatel Lucent Enterprise Communications System Benefits

Table 3-19 3-38

Alcatel Lucent Enterprise Communications System SIP Based Interface

Table 3-20 3-39

Alcatel-Lucent OmniTouch Open Standards Support

Table 3-21 3-40

Alcatel-Lucent Enterprise Communications Solutions Positioning

Table 3-22 3-41

Alcatel-Lucent Enterprise Communications Solutions Functions

Table 3-22 (Continued) 3-42

Alcatel-Lucent Enterprise Communications Solutions Functions

Figure 3-23 3-43

Alcatel Lucent Enterprise Communication Servers

Table 3-24 3-49

Cisco Unity PIMG and TIMG Architecture

Table 3-25 3-49

Cisco PIMG Branch-Office Consolidation Architecture

Table 3-26 3-52

Cisco Response To Enterprise Voice Services Business Challenge

Table 3-27 3-57

Cisco Unified Communication Product List

Table 3-28 3-60

Siemens HiPath 8000 Platform Features

Table 3-28 (Continued) 3-61

Siemens HiPath 8000 Platform Features

Table 3-29 3-62

Siemens HiPath 8000 Platform Functions

Table 3-30 3-65

HiPath 4000 Features

Table 3-31 3-66

HiPath 4000 Functions

Table 3-32 3-67

HiPath 4000 Benefits

Table 3-33 3-76

Huawei 3Com Convergence Applications Suite Features

Table 3-34 3-77

Huawei 3Com Convergence Applications Suite Functions

Table 3-35 3-79

3Com SIP Role in Enterprise IP Telephony

Figure 3-36 3-80

3Com Asterisk

Table 3-37 3-81

3Com Sip-PBX Enterprise Communications And

Communications-Intensive Applications Functions

Table 3-38 3-82

Huawei 3Com SIP-PBX Functions

Table 3-39 3-83

Huawei 3Com SIP-PBX Functions

Figure 3-40 3-86

NEC NEAX

Table 3-41 3-87

NEC Univerge Key Features

Figure 3-42 3-88

NEC Univerge

Table 3-43 3-94

NEC SCI Platform Main Functions

Table 3-44 3-96

NEC SIP Server Strategies For Maximizing IT Solutions

Table 3-45 3-103

Toshiba Communication Systems

Figure 3-46 3-110

ALtiGen Layered Architectural Structure Benefits

Figure 3-47 3-110

ALtiGen Meets SMB Requirements

Table 3-48 3-111

AltiGen Multi Site IP PBX Architecture

Table 3-49 3-112

Aastra IP PBX Key Telephone Set

Table 3-50 3-113

Aasra / Ericsson MXOne Benefits Of MX-ONE™

Table 3-51 3-115

Aasra / Ericsson MXOne MX-ONE™ Features

Table 3-52 3-118

Mitel3300 ICP Benefits

Table 3-53 3-119

Mitel 3300 ICP Functions

Table 3-53 (Continued) 3-120

Mitel 3300 ICP Functions

Table 3-54 3-121

Mitel PC-Based Administration User Level Devices Supported

Table 3-55 3-126

Epygi IP PBX Target Markets

Table 3-56 3-127

Epygi IP PBX Features

Table 3-57 3-129

ShoreTel IP phone system Components:

Table 3-58 3-131

ShoreTel Phone System Typical Components

Figure 3-59 3-134

Acme Packet Session Border Control Architecture

Table 3-60 3-142

Dialogic Multimedia Platform Uses

Table 3-61 3-143

Dialogic Video Conferencing Capabilities Of The MMP Software

Table 3-62 3-145

Dialogic® IP Media Server

Table 3-63 3-148

Dialogic® IP Server Products

Figure 3-64 3-154

Samsung Office

Figure 3-65 3-156

Digium/Switchvox

Figure 3-66 3-161

OKI Platform

Table 3-67 3-163

Advantages of 3CX Phone System For Windows:

Figure 3-68 3-165

3CX Phone System

Figure 3-69 3-168

Aztech SIP-based IP PBX

Table 3-70 3-171

Roytel Combined IP PBXs

Table 3-71 3-173

Seawolf China IP PBX models

Table 3-72 3-175

Suncomm 504 IP PBX

Table 3-73 3-176

Suncomm 503 IP PBX

Table 3-74 3-177

Suncomm IP PBX-516

Figure 3-75 3-184

Atlas Telecom FAMILY OF IP PBX

Figure 3-76 3-185

Atlas 204W Wi-Fi Phone

Figure 3-77 3-185

IP PBX With Key System EASE Of Use For Up To 50 Users

Table 3-78 3-190

More SIP Server Products

Table 4-1 4-3

Session Initiation Protocol SIP Benefits

Table 4-2 4-7

avaya.com SIP Protocols

Table 4-2 (Continued) 4-8

avaya.com SIP Protocols

Table 4-3 4-9

Avaya SIP Creates System Flexibility

Figure 4-4 4-11

Cisco Unified Communication System

Table 4-5 4-13

Transitioning From Physical To Virtual Contact Centers

Table 4-5 (Continued) 4-14

Transitioning From Physical To Virtual Contact Centers

Figure 4-6 4-20

Fixed Mobile Convergence Handset Illustration

Figure 5-1 5-14

Alcatel – Lucent Revenue by Region and Business Group

Figure 5-2 5-17

AltiGen Competitive Positioning

Table 5-3 5-42

Huawei Standards & Patents

Table 5-4 5-43

Huawei Key Telecommunications Technologies

Table 5-5 5-46

Huawei Products

Table 5-6 5-46

Huawei Solutions

Figure 5-7 5-49

iFone S.A. of C.V. Leverages Microsoft and AltiGen Partnership

Figure 5-8 5-50

iFone S.A. of C.V. Products and Services

Figure 5-9 5-51

iFone Cellular Solutions

Figure 5-10 5-52

iFone Minuteman Tactical Wireless Suite

Table 5-11 5-56

Interactive Intelligence Markets

Table 5-12 5-64

Mitel Broad Range Of Offerings

Table 5-12 (Continued) 5-65

Mitel Broad Range Of Offerings

Table 5-13 5-71

Mitel Market Positioning

Figure 5-14 5-75

NEC Revenue by Segment

Table 5-15 5-76

NEC Revenue

Table 5-16 5-76

NEC Revenue By Segment

Table 5-17 5-77

NEC Mobile / Personal Solutions Revenue By Segment

Table 5-18 5-78

NEC IT / NW Revenue By Segment

Table 5-19 5-79

NEC Electron Devices Revenue By Segment

Table 5-20 5-86

Network Equipment Technologies VX1800 Voice Exchange

Enterprise-Class Features

Table 5-21 5-87

Network Equipment Technologies VX1800 Voice Exchange

Enterprise-Class Expandable Software Modules Features

Figure 5-22 5-100

Siemens Addresses Market Shifts for IP PBX

Figure 5-23 5-101

Siemens Reorganization Closer to Customer

Table 5-24 5-124

Avaya Communication Solutions Platforms Target Markets

Table 5-25 5-129

Avaya GCS Segment Products

Table 5-25 (Continued) 5-130

Avaya GCS Segment Products

Table 5-26 5-156

Strata CIX system Key Product Features And Benefits