PBX
Market Opportunities, Strategies, and Forecasts, 2004 to 2009

Report SH29821354 | 385 Pages | 219 Tables and Figures | 2004
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PBX Market Assessment

Check Out These Key Topics!
PBX Market Shares
Driving Forces For Change in the PBX Industry
New Generations of PBXs
PBX Market Definition
Converged PBX Applications
IP PBX
Global Market Opportunities Via the Internet
Voice Over IP Network
Session Initiation Protocol (SIP)
Softswitch Definition
Switching Packet Shift to Messages
IP Traffic Volumes
Market Directions
IP technology Provides Personal Mobility
Video Conferenceing
Call Centers

PBX
Market Opportunities, Strategies, and Forecasts, 2004 to 2009

The new generation of PBXs is moving traditional PBX systems to support packetized voice calls and to run packetized data through the PBX. The IP packet transmission of voice is configured as an end-to-end system.

The new generation of PBXs offers customer service automation (CRM), computer telephone integration (CTI), video conferencing, data streaming, content delivery network support, storage area network support, and voice over IP (VoIP).

IP enabled PBXs answer the need for value added services point by point. New systems are built on open code. These boxes eliminate high equipment, maintenance, and upgrade fees associated with PBX switches. Telecom administrators seek to save on maintenance fees. $200,000 is the typical maintenance fee savings in a mid size company with 1,000 employees.

Alcatel leads the total PBX worldwide market shares in 2003 with 26% market share. Siemens with 21%, Nortel with 15%, and Avaya with 15% are strong market participants.

The global PBX market is expected to reach over 30 billion dollars in the year 2009. The market grows at a steady positive rate over the years, reaching 25% by 2009. The growth is brought by replacement of digital proprietary voice systems that do not handle the Internet with systems that do manage the Internet.

Change is a driving force in the market as the number of customers and the complexity of the networks they demand increases.

Enterprise networks are becoming increasingly multifunctional, supporting simultaneous wired or wireless access to combined voice, data and video communications services, thus reducing the operating costs associated with separate networks.

Companies Profiled
Alcatel
Avaya
Ericsson
Mitel
NEC
 Nortel
Panasonic
Philips
Siemens


Report Methodology

This is the Two-hundred twenty-second report in a series of market research reports that provide forecasts in communications, telecommunications, the internet, computer, software, energy, and telephone equipment. The project leaders take direct responsibility for writing and preparing each report. They have significant experience preparing industry studies. Forecasts are based on primary research and proprietary data bases. Forecasts reflect analysis of the market trends in the segment and related segments. Unit and dollar shipments are analyzed through consideration of dollar volume of each market participation in the segment. Market share analysis includes conversations with key customers of products, industry segment leaders, marketing directors, distributors, leading market participants, and companies seeking to develop measurable market share. Over 200 in-depth interviews are conducted for each report with a broad range of key participants and opinion leaders in the market segment.

About the Company

WinterGreen Research, founded in 1985, provides strategic market assessments in telecommunications, communications equipment, health care, and advanced computer technology. Industry reports focus on opportunities that will expand existing markets or develop major new markets. The reports assess new product and service positioning strategies, new and evolving technologies, and technological impact on products, services, and markets. Market shares are provided. Leading market participants are profiled, and their marketing strategies, acquisitions, and strategic alliances are discussed. The principals of WinterGreen Research have been involved in analysis and forecasting of international business opportunities in telecommunications and advanced computer technology markets for over 30 years.

About the Principal Authors

Ellen T. Curtiss, Technical Director, co-founder of WinterGreen Research, conducts strategic and market assessments in technology-based industries. Previously she was a member of the staff of Arthur D. Little, Inc., for 23 years, most recently as Vice President of Arthur D. Little Decision Resources, specializing in strategic planning and market development services. She is a graduate of Boston University and the Program for Management Development at Harvard Graduate School of Business Administration. She is the author of recent studies on worldwide telecommunications markets and the Top Ten Telecommunications market analysis and forecasts.

Susan Eustis, President, co-founder of WinterGreen Research, has done research in communications and computer markets and applications. She holds several patents in microcomputing and parallel processing. She is the author of recent studies of the Regional Bell Operating Companies' marketing strategies, Internet equipment, a study of Internet Equipment, Worldwide Telecommunications Equipment, Top Ten Telecommunications, Digital Loop Carrier, Web Hosting, and Application Integration markets. Ms. Eustis is a graduate of Barnard College.

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