Office Productivity Software Market Shares, Strategies, and Forecasts, Worldwide,

2010-2016

Table of Contents

Office Productivity Software Executive Summary

Client Office Productivity Market Shares and Forecasts ES-1

Office Productivity Suites ES-1

Client Based Office Productivity Suites Market Shares ES-3

Office Productivity Suites Market Forecasts ES-5

Client Based Office Productivity Software Shipments ES-6

Office Productivity Software Market Description And Market Dynamics

1. Office Productivity Market Description and Market Dynamics 1

1.1 Office Productivity Software 1

1.2 Office Productivity Suites 3

1.2.1 Productivity Software Vendors 4

1.3 Teams Work Together Effectively 5

1.3.1 Digital Notebook 7

1.4 Cloud Computing Permits User Web Services Access 8

1.4.1 Cloud Computing Aspects 10

1.5 Web 2.0 Internet Scale Mainstream Applications 12

1.5.1 Design Patterns 13

1.5.2 Data Driven Cloud Computing 14

1.5.3 Network Effects 14

1.5.4 Collaboration 14

1.5.5 Social Networking Heuristics 15

1.5.6 Wiki-Style Collaborative Editing 16

Office Productivity Software Market Shares And Market Forecasts

Client Office Productivity Market Shares and Forecasts 2-1

2.1 Office Productivity Suites 2-1

2.2 Client Based Office Productivity Suites Market Shares 2-3

2.2.1 Client Productivity Software Competition 2-6

2.2.2 Microsoft Office Word 2-8

2.2.3 Microsoft Word Collaboration Capability 2-8

2.2.4 Microsoft Office Productivity Suites 2-9

2.2.5 IBM Lotus Office Productivity Design & Development 2-9

2.2.6 IBM Lotus Office Productivity Analysis,

Modeling, Design & Construction 2-10

2.2.7 IBM Lotus Forms Management 2-11

2.2.8 Adobe Connect 2-11

2.2.9 Corel WordPerfect Office 2-11

2.2.10 Avaya Unified Communications 2-12

2.2.11 Avaya Agile Communication Environment™ 2-12

2.3 Office Productivity Suites Market Forecasts 2-13

2.3.1 Client Based Office Productivity Software Shipments 2-14

2.3.2 Office Productivity Software Piracy Rates 2-18

2.3.3 Client PC Markets 2-22

2.3.4 Corel Pricing and Availability 2-28

2.4 Office Productivity Suites Regional Analysis 2-29

Office Productivity Software Product Description

3. Office Productivity Market Description and Market Dynamics 3-1

3.1 Office Productivity Software 3-1

3.2 Microsoft Office Collaboration Capability 3-1

3.2.1 Microsoft Office Word 3-2

3.2.2 Microsoft Word Creates Professional-Looking Documents 3-2

3.2.3 Microsoft Office Word Building

Blocks For Professional Documents 3-4

3.2.4 Microsoft Office Word High-Impact Graphics Communicate Effectively 3-4

3.2.5 Microsoft Office Word Compares Two Versions Of Document 3-6

3.2.6 Microsoft Office Word Digital Signature 3-7

3.2.7 Microsoft Office Word Converts Word

Documents to PDF or XPS 3-8

3.2.8 Microsoft Office Word XML 3-10

3.2.9 Microsoft Document and Program Recovery 3-11

3.2.10 Microsoft Office Word Top 10 Benefits 3-12

3.2.11 Microsoft Office Excel 3-14

3.2.12 Microsoft Spreadsheet Analysis 3-16

3.2.13 Microsoft Effective Business Information Management 3-18

3.2.14 Microsoft Office PowerPoint 3-22

3.2.15 Microsoft Effective Presentation Sharing 3-27

3.2.16 Microsoft Manages Presentations Efficiently 3-28

3.2.17 Microsoft Office Access SOA Web Services 3-33

3.2.18 Microsoft Office Access Top 10 Benefits 3-42

3.2.19 Microsoft Office Publisher 3-45

3.2.20 Microsoft Office Visio 3-48

3.2.21 Microsoft Customizes and Extends Office Visio 3-53

3.2.22 Microsoft Office Visio Top 10 Benefits 3-56

3.2.23 Microsoft Office Communicator R2 3-60

3.2.24 Microsoft Office Groove 3-62

3.2.25 Microsoft Office InfoPath 3-65

3.2.26 Microsoft Office OneNote 3-66

3.2.27 Microsoft Office Project Standard 3-67

3.2.28 Microsoft Office Publisher 3-70

3.2.29 Microsoft Office SharePoint Designer 3-73

3.2.30 Microsoft SharePoint Tailored Sites 3-74

3.3 IBM Lotus Office Productivity Suites 3-75

3.3.1 IBM Lotus Office Productivity Design & Development 3-75

3.3.2 IBM Lotus Domino Designer 3-77

3.3.3 IBM Lotus Used For Business Collaboration

Application Development 3-77

3.3.4 Lotus SmartSuite 3-81

3.3.5 IBM Lotus Office Productivity Analysis,

Modeling, Design & Construction 3-83

3.3.6 IBM Lotus Office Productivity Design Security 3-84

3.3.7 IBM Lotus Office Productivity

Messaging & Collaboration 3-85

3.3.8 IBM Lotus Office Productivity Portals & Mashups 3-86

3.3.9 IBM Lotus Office Social Software

Productivity Enhancement 3-87

3.3.10 IBM Lotus Smarter Planet 3-87

3.3.11 IBM Lotus Forms Management 3-88

3.3.12 IBM Lotus Word Pro 3-91

3.3.13 IBM Lotus Workflow 3-92

3.3.14 Lotus Workflow Automation For Enterprise Software 3-93

3.3.15 IBM Lotus Web Content Management 3-96

3.3.16 Lotus Quickr - Team Collaboration Software 3-101

3.3.17 Lotus Organizer 3-104

3.3.18 IBM Lotus Integrated Mobile Support 3-113

3.3.19 IBM Lotus Connections Social Software 3-114

3.4 Alloy by IBM and SAP 3-117

3.4.1 Why Alloy for integration of SAP business processes 3-117

3.5 Corel WordPerfect Office 3-119

3.5.1 Corel® WordPerfect® Lightning™ – Digital Notebook 3-127

3.5.2 Corel Microsoft® Office OOXML Compatibility 3-128

3.5.3 Corel Microsoft® Office SharePoint® Compatibility 3-128

3.5.4 Corel WordPerfect® iFilter 3-128

3.5.5 Corel Web Services Integration 3-128

3.5.6 Mozilla® Thunderbird® for Corel WordPerfect® Office 3-129

3.5.7 Corel Email Address Book Integration 3-129

3.5.8 Corel / Nuance® PaperPort® 12 SE 3-129

3.5.9 Corel Reference Center 3-130

3.5.10 Corel Migration 3-130

3.5.11 Corel Windows® 7 Compatibility 3-130

3.5.12 Corel WordPerfect Office X5 3-131

3.6 Adobe Connect 3-131

3.6.1 Adobe Web conferencing 3-131

3.6.2 Adobe eLearning 3-131

3.6.3 Adobe Web Seminars 3-132

3.6.4 Adobe® LiveCycle® Enterprise Suite 3-132

3.7 Avaya Unified Communications 3-133

3.7.1 Avaya Agile Communication Environment™ 3-133

3.7.2 Avaya ACE™ Hot Desking 3-134

3.7.3 Avaya ACE™ Mobile Cost Optimizer 3-135

3.7.4 Avaya ACE™ Event Response Manager 3-135

3.7.5 Avaya ACE™ Microsoft Office

Communications Server Integration 3-135

3.7.6 Avaya ACE™ IBM® Lotus® Sametime® Integration 3-136

3.7.7 Avaya ACE™ Web Browser Add-In 3-136

3.7.8 Avaya ACE™ Developer Toolkit 3-136

3.7.9 Avaya ACE™ Message Drop and Message Blast APIs 3-137

3.7.10 Avaya Unified Communications 3-137

3.7.11 Meeting Exchange 3-138

3.8 Cisco Unified Communications 3-138

3.8.1 Cisco Voice and Unified Communications Products 3-150

3.8.2 Cisco Unified Communications Applications 3-156

3.9 IBM Lotus Office Unified Communications 3-161

Office Productivity Software Technology

4. Office Productivity Software Technology 4-1

4.1 State Machine 4-1

4.1.1 Network Strategy 4-3

4.1.2 SOA Representational State Transfer Is A Mode Of

Communication Accessible To Programs And Humans 4-4

4.2 XDMS Technology 4-4

4.2.1 Web Services and Service Oriented Architecture (SOA)

Tier Architecture 4-6

4.2.2 TigerLogic FastSOA Architecture 4-9

4.2.3 Registry SOA engine 4-10

4.3 Office Productivity Dynamic Architecture 4-11

4.3.1 Google Search Engine Dynamic Architecture 4-14

4.3.2 BigFiles 4-15

4.3.3 Repository 4-15

4.3.4 Microsoft .Net Defines Reusable Modules Dynamically 4-16

4.3.5 Microsoft Combines Managed Modules into Assemblies 4-17

4.3.6 Microsoft Architecture Dynamic Modular Processing 4-17

4.3.7 IBM SOA Architecture is Dynamic for the Transport Layer 4-19

4.4 Business Benefits of Office Architecture 4-26

4.4.1 Technology Issues 4-26

4.4.2 Technology Platforms 4-27

4.4.3 Existing Enterprise Asset Automated Virtualization 4-27

4.4.4 Complexity Of The Underlying IT Technologies 4-28

4.4.5 Impact of Platforms 4-29

4.4.6 Platforms and Disparate Technologies 4-30

4.4.7 Technology Analysis 4-30

4.5 Business Events 4-31

4.5.1 Event Transmission 4-34

4.5.2 Business Process Automation 4-35

4.6 Process Oriented Architecture 4-37

4.6.1 Business Process Automation 4-37

4.6.2 Business Process Management Modular Architecture 4-37

4.6.3 Business Components 4-38

4.7 Advanced E-Business Infrastructure 4-40

4.7.1 Application Integration Technical Advantages 4-41

4.7.2 Integration System Architecture 4-42

4.8 Development Toolset 4-44

4.8.1 Infrastructure And System Management 4-44

4.9 Web Services 4-45

4.9.1 Promise Of Web Services 4-45

4.9.2 Java 4-46

4.9.3 Java Technology 4-47

4.9.4 J2EE 4-48

4.9.5 Soap 4-48

4.9.6 Apache Soap 4-49

4.9.7 Load Balancer With SSL Support 4-50

4.9.8 Points Of Failure 4-50

4.9.9 Soap Limitations 4-51

4.9.10 WSDL 4-53

4.9.11 WSDL Service Descriptions 4-54

4.9.12 UDDI 4-55

4.9.13 UDDI Test Registries 4-55

4.9.14 UDDI Distributed Web Service Discovery 4-56

4.9.15 UDDI Consortium 4-57

4.9.16 WS-Inspection Document Extensibility 4-57

4.9.17 XML 4-59

4.9.18 Metadata Repository 4-60

4.9.19 Metadata Describes Location, Format, Relationships,

Transformation, Rules, Cross-Reference 4-61

4.9.20 Metadata Drives Data Integration Services 4-62

4.9.21 Wrappering 4-62

4.10 Service Level Challenges 4-63

4.10.1 Quality Of Service (QoS) Functions 4-64

4.10.2 Network Efficiency 4-65

4.11 Business Need 4-66

4.11.1 Business Process Management Packaged

Solutions for Rapid Deployment 4-66

4.11.2 Quality Of Service Control 4-67

4.11.3 XML Standards 4-68

4.12 Services Oriented Architecture (SOA) 4-68

4.12.1 IBM Service Oriented Architecture (SOA) 4-70

4.12.2 Business Challenge IT Imperative 4-71

4.12.3 Services Oriented Architecture And Relevant Standards 4-72

4.12.4 XML Family Of Standards 4-73

4.12.5 Integration Engines Leverage XML Processing 4-73

4.12.6 XML Standards 4-75

4.12.7 XML Role In Application Topology 4-76

4.12.8 XML Meets The Integration Challenge 4-76

4.12.9 XML Standard Communication Language 4-77

4.12.10 Web Services Protocols 4-77

4.12.11 Web Services Input And Output Formats 4-78

4.12.12 Web Services Coupling Versus Cohesion 4-79

4.12.13 Web Services Coupling 4-80

4.12.14 Web Services Cohesion 4-81

4.13 Open Systems 4-84

Office Productivity Software Company Profiles

5. Office Productivity Company Profiles 5-1

5.1 Adobe Systems 5-1

5.1.1 Adobe Targets Businesses And Organizations 5-2

5.1.2 Adobe Revenue 5-3

5.1.3 Adobe Systems Revenue: 5-4

5.1.4 Adobe Systems Software Tools 5-6

5.1.5 Adobe Systems Creative Solutions Business Summary 5-9

5.1.6 Adobe Knowledge Worker Market Opportunity 5-10

5.1.7 Adobe Systems Knowledge Worker Products 5-11

5.1.8 Adobe Systems Enterprise Opportunity 5-11

5.1.9 Adobe Systems Enterprise Business Summary 5-13

5.1.10 Adobe Systems Enterprise Strategy 5-13

5.1.11 Adobe Systems Process Management 5-14

5.1.12 Adobe Systems Content Services 5-15

5.1.13 Adobe Systems Knowledge Worker and

Enterprise Related Products 5-15

5.2 Apple 5-17

5.2.1 Apple Zoho Office Suite 5-17

5.2.2 iPhone 4 Sales Top 1.7 Million 5-18

5.2.3 Apple Sells Three Million iPads 5-19

5.2.4 Apple Revenue 5-20

5.2.5 Apple Reaches Consumer And Small And

Mid-Sized Businesses 5-21

5.3 Avaya 5-22

5.3.1 Avaya Leadership Positions 5-23

5.3.2 Avaya Major Businesses: 5-23

5.3.3 Avava Contact Centers 5-23

5.3.4 Avaya Global Services 5-24

5.3.5 Avaya Small & Medium Enterprise Communications 5-24

5.3.6 Avaya Data Networking 5-24

5.4 Corel 5-25

5.4.1 Corel Visual, Phot,o and Video Software 5-25

5.4.2 Corel Visual Communications 5-26

5.4.3 Corel® VideoStudio® Pro X3 5-27

5.4.4 Corel® WinDVD® 2010 5-27

5.4.5 Corel® WordPerfect® Office X5 Desktop Software 5-28

5.4.6 Corel WordPerfect Office X5 Suite

Collaboration and Flexibility 5-29

5.5 Google 5-31

5.5.1 Google Apps Target Market 5-32

5.5.2 Google Apps for Messaging 5-33

5.5.3 Google / YouTube 5-33

5.5.4 Google Organizes The World's Information 5-34

5.5.5 Google Ads 5-34

5.5.6 Google Apps 5-35

5.5.7 Google Mobile 5-36

5.5.8 Google Strategy 5-37

5.5.9 Google Technology 5-37

5.5.10 Life of a Google Query 5-39

5.5.11 Google Business Overview 5-42

5.5.12 Google Grows 5-42

5.5.13 Google AdWords for Advertisers 5-43

5.5.14 Google AdSense and Web Site Services 5-44

5.5.15 Google Documents Editor 5-45

5.5.16 Gmail Contextual Gadgets Launched In The

Google Apps Marketplace 5-46

5.5.17 Google Revenue 2010 5-46

5.6 IBM 5-47

5.6.1 IBM Manages Data-Intensive Services 5-48

5.6.2 IBM Lotus Domino Platform to Run Web Site 5-51

5.6.3 IBM Information as a Service (IAAS) 5-51

5.6.4 IBM WebSphere 5-52

5.6.5 IBM Business Partnering Strategy 5-54

5.6.6 IBM Strategic Priorities 5-54

5.6.7 IBM BPM Powered By Smart SOA 5-56

5.6.8 IBM Delivers Integration and Innovation to Clients 5-56

5.6.9 IBM Business Model 5-57

5.6.10 IBM Unified Communications In The Cloud Architecture 5-58

5.6.11 IBM LotusLive Cloud-Based Portfolio

Of Social Networking And Collaboration Services 5-60

5.6.12 IBM Revenue 5-61

5.6.13 IBM Full-Year 2009 Revenue 5-64

5.6.14 IBM Q1 2009 Revenue 5-74

5.6.15 IBM Q2 2009 Revenue 5-75

5.6.16 IBM Software Capabilities 5-77

5.6.17 IBM Systems and Technology Capabilities 5-78

5.6.18 IBM Worldwide Organizations 5-79

5.6.19 IBM Integrated Supply Chain 5-79

5.6.20 IBM Security 5-80

5.7 Microsoft 5-83

5.7.1 Microsoft Client Businesses 5-84

5.7.2 Office 2010 and SharePoint 2010 launching in Q4 5-85

5.7.3 Microsoft Office Web Apps Planner Brings

Documents to the Cloud 5-85

5.7.4 Microsoft Windows Platform Devices 5-86

5.7.5 Microsoft Windows Embedded Compact 7 5-86

5.7.6 Microsoft Office Applications 5-88

5.7.7 Microsoft Dynamics GP 5-88

5.7.8 Microsoft Dynamics GP 5-88

5.7.9 Microsoft Dynamics GP Financial Accounting

And Business Management Solution 5-93

5.7.10 Microsoft Corporation 5-94

5.7.11 Microsoft Azure Services Platform 5-95

5.7.12 Microsoft Windows Azure 5-96

5.7.13 Microsoft Live Services 5-97

5.7.14 Microsoft SQL Services 5-97

5.7.15 Microsoft .NET Services 5-97

5.7.16 Microsoft® SharePoint® Services &

Dynamics® CRM Services 5-97

5.7.17 Microsoft Revenue Nine Months 2009 5-98

5.7.18 Microsoft Revenue 5-98

5.7.19 Microsoft Segment Revenue 5-100

5.7.20 Microsoft Segment Revenue2008 5-101

5.7.21 Microsoft Client Revenue 5-105

5.7.22 Microsoft Server and Tools Revenue 5-107

5.7.23 Microsoft Online Services Business Revenue 5-109

5.7.24 Microsoft Business Division Revenue 5-112

5.7.25 Microsoft Entertainment and Devices Division 5-114

5.7.26 Microsoft Competition 5-115

5.7.27 Microsoft Security Vulnerabilities 5-117

5.7.28 Microsoft Client Segment 5-118

5.7.29 Microsoft Segments 5-121

5.7.30 Open Text Livelink ECM Integration

Microsoft Office SharePoint Server 5-122

5.7.31 Microsoft Multinational Computer Technology 5-123

5.7.32 Selected Microsoft Partners 5-123

5.7.33 Microsoft Financials 2008 5-123

5.7.34 Microsoft Software Products 5-124

5.8 RedHat 5-126

List of Tables and Figures

Office Productivity Software Executive Summary

Table ES-1 ES-2

Office Productivity Suite Market Driving Forces

Figure ES-2 ES-4

Client Based Office Productivity Market Shares, Dollars,

Worldwide, 2009

Figure ES-3 ES-7

Client Office Productivity Software Market Forecasts, Dollars,

Worldwide, 2010-2016

Office Productivity Software Market Description And Market Dynamics

Table 1-1 1-3

Office Productivity Software Products And Services

Table 1-2 1-6

Team Based Productivity Tools

Figure 1-3 1-9

Cloud Computing Hole of the Internet

Office Productivity Software Market Shares and Market Forecasts

Table 2-1 2-2

Office Productivity Suite Market Driving Forces

Figure 2-2 2-5

Client Based Office Productivity Market Shares,

Dollars, Worldwide, 2009

Figure 2-3 2-6

Client Based Office Productivity Market Shares,

Dollars, Worldwide, 2009

Figure 2-4 2-15

Client Office Productivity Software Market Forecasts,

Dollars, Worldwide, 2010-2016

Figure 2-5 2-16

Client Office Productivity Software Market Forecasts,

Units, Worldwide, 2010-2016

Table 2-6 2-17

Client Based Office Productivity Suite Market Forecasts

Units and Dollars, Worldwide, 2010-2016

Table 2-7 2-18

Office Productivity Software Piracy Rates, 2009

Figure 2-8 2-20

Office Productivity Software Piracy Rates, 2009

Table 2-9 2-22

Notebooks Market Shares, 2009

Table 2-10 2-23

Desktop Market Shares 2009

Figure 2-11 2-24

Client PC Market Shipments Forecasts Units, Worldwide, 2010-2016

Figure 2-12 2-25

Installed Base Client Computers

Figure 2-13 2-26

Installed Base Office Productivity Software

Figure 2-14 2-27

Client PC, Laptop, and Notebook Shipment Market

Forecasts Units, Worldwide, 2010-2016

Figure 2-15 2-29

Client Office Productivity Regional Market Segments, Dollars, 2009

Table 2-16 2-30

Client Office Productivity Regional Market Segments, Dollars, 2009

Office Productivity Software Product Description

Figure 3-1 3-3

Microsoft Word Editing And Reviewing Tools

Table 3-2 3-3

Microsoft Word Task Optimization Positioning

Figure 3-3 3-6

Microsoft Office Word Compares Two Versions Of Document

Figure 3-4 3-7

Microsoft Office Word Digital Signature

Table 3-5 3-9

Microsoft Office Word Formats

Table 3-6 3-12

Microsoft Office Word Top 10 Benefits

Table 3-7 3-15

Microsoft Office Excel Benefits

Table 3-8 3-16

Microsoft Spreadsheet Analysis Functions

Table 3-9 3-18

Microsoft Office Excel and Excel Services

Table 3-10 3-19

Microsoft Office Excel Top 10 Benefits

Table 3-11 3-22

Microsoft Office PowerPoint Features

Table 3-12 3-23

Microsoft Office PowerPoint Functions

Table 3-12 (Continued) 3-24

Microsoft Office PowerPoint Functions

Figure 3-13 3-25

Microsoft Office PowerPoint Presentation

Table 3-14 3-27

Microsoft Effectively Supports Sharing Presentations

Table 3-14 (Continued) 3-27

Microsoft Effectively Supports Sharing Presentations

Table 3-15 3-28

Microsoft Manages Efficient Presentation

Figure 3-16 3-30

Microsoft PowerPoint Presentation

Table 3-17 3-31

Office PowerPoint Advantages

Table 3-18 3-33

Microsoft Office Access SOA Web Services

Figure 3-19 3-34

Microsoft Office Access Library Of Prebuilt Database Solutions

Table 3-20 3-36

Microsoft Office Access Database Solutions Features

Table 3-21 3-38

Microsoft Office Access Database Solutions Functions

Table 3-22 3-40

Microsoft Office SharePoint Web Collaboration

Table 3-22 (Continued) 3-41

Microsoft Office SharePoint Web Collaboration

Table 3-23 3-42

Microsoft Office Access Top 10 Benefits

Table 3-24 3-46

Microsoft Publisher Features

Table 3-25 3-47

Microsoft Personalizes Publications And Marketing Materials

Table 3-26 3-49

Microsoft Office Visio Solutions Features

Table 3-27 3-50

Microsoft Visio Features

Table 3-27 (Continued) 3-51

Microsoft Visio Features

Table 3-28 3-52

Microsoft Visio Image Features

Table 3-29 3-54

Microsoft Office Visio Features:

Table 3-29 (Continued) 3-54

Microsoft Office Visio Features:

Table 3-29 (Continued) 3-55

Microsoft Office Visio Features:

Table 3-30 3-57

Microsoft Office Visio Top 10 Benefits

Table 3-31 3-61

Microsoft Office Communicator R2 Top Benefits

Table 3-32 3-62

Microsoft Office Groove Functions

Figure 3-33 3-63

Microsoft Office Groove Access

Figure 3-33 3-64

Microsoft Office Groove Access Features

Table 3-34 3-67

Microsoft Office Project Features

Table 3-35 3-68

Microsoft Office Project Functions

Table 3-35 (Continued) 3-69

Microsoft Office Project Functions

Table 3-36 3-71

Microsoft Office Publisher Functions

Table 3-36 (Continued) 3-71

Microsoft Office Publisher Functions

Table 3-37 3-73

Microsoft Office SharePoint Designer Features

Table 3-38 3-76

IBM Lotus Office Productivity Design Featured Capabilities

Table 3-39 3-78

IBM Lotus Processes

Table 3-40 3-79

IBM Lotus Benefits

Table 3-41 3-80

IBM Lotus Domino Designer Features

Table 3-41 (Continued) 3-81

IBM Lotus Domino Designer Features

Table 3-42 3-82

IBM Lotus SmartSuite 9.8: Desktop Tools

Table 3-43 3-83

IBM Lotus Office Productivity Design Enhanced Business

User Experience Features

Table 3-44 3-84

IBM Lotus Office Productivity Design Security

Table 3-45 3-86

IBM Lotus Office Productivity Messaging & Collaboration

Table 3-46 3-86

IBM Lotus Office Productivity Portals & Mashups Features

Table 3-47 3-87

IBM Lotus Office Social Software Productivity Modules

Table 3-48 3-88

IBM Lotus Forms Management Positioning

Table 3-49 3-90

IBM Middleware Solutions for E-Forms and Records Management

Table 3-50 3-91

IBM Lotus Word Benefits

Table 3-51 3-92

IBM Lotus SmartSuite Benefits

Table 3-52 3-93

IBM Lotus Workflow Functions

Table 3-53 3-94

IBM Lotus Workflow Features

Table 3-54 3-95

IBM Lotus Workflow Benefits

Table 3-55 3-97

IBM Lotus Web Content Management Features

Table 3-56 3-98

IBM Lotus Web Content Management Features

Table 3-56 (Continued) 3-99

IBM Lotus Web Content Management Features

Table 3-56 (Continued) 3-100

IBM Lotus Web Content Management Features

Table 3-57 3-100

IBM Lotus Web Content Management Benefits

Table 3-58 3-102

IBM Lotus Quickr Benefits

Table 3-58 (Continued) 3-103

IBM Lotus Quickr Benefits

Table 3-59 3-104

IBM Lotus Quickr Features

Table 3-60 3-105

IBM Lotus Organizer Features

Table 3-61 3-106

IBM Lotus Organizer Product Features

Table 3-61 (Continued) 3-107

IBM Lotus Organizer Product Features

Table 3-61 (Continued) 3-108

IBM Lotus Organizer Product Features

Table 3-62 3-109

IBM Lotus Connections Social Software For Business Functions

Table 3-63 3-110

IBM Lotus Connections Functions

Table 3-64 3-111

IBM Lotus Connections Wikis

Table 3-65 3-112

IBM Lotus Community Functions

Table 3-65 (Continued) 3-113

IBM Lotus Community Functions

Table 3-66 3-115

Lotus Connections Software Integrated Components:

Table 3-66 3-118

IBM Alloy For Integration Of SAP Featured Capabilities

Table 3-67 3-120

Corel WordPerfect Office Features

Table 3-68 3-121

Corel WordPerfect Office File Sharing

Table 3-69 3-121

Corel WordPerfect Office PDF Support

Table 3-70 3-122

Corel WordPerfect Office Tools

Table 3-71 3-122

Corel WordPerfect Office Productivity Features

Table 3-72 3-123

Wordperfect® x5 Word Processing Document Features

Table 3-73 3-124

Corel Quattro Pro® Spreadsheets

Table 3-74 3-125

Corel WordPerfect Office Presentations™ Slideshows

and Presentations

Table 3-75 3-125

Corel WordPerfect Office Nuance PaperPort Document

Scanning, Imaging and Management

Table 3-76 3-126

Corel Mozilla® Thunderbird® f WordPerfect® Office –

Email Management

Table 3-77 3-127

Corel® WordPerfect® Lightning™ – Digital Notebook

Table 3-78 3-134

Avaya Agile Unified Communications Applications

Table 3-79 3-138

Cisco Unified Communications Products

Table 3-79 (Continued) 3-139

Cisco Unified Communications Products

Table 3-79 (Continued) 3-140

Cisco Unified Communications Products

Table 3-80 3-141

Cisco Unified Expert Advisor

Table 3-81 3-142

Cisco Unified Communications Positioning

Table 3-81 (Continued) 3-143

Cisco Unified Communications Positioning

Table 3-81 (Continued) 3-144

Cisco Unified Communications Pdsitioning

Table 3-82 3-145

Cisco Unified Personal Communicator

Table 3-82 (Continued) 3-146

Cisco Unified Personal Communicator

Table 3-82 (Continued) 3-147

Cisco Unified Personal Communicator

Table 3-83 3-148

Cisco Mobile Applications

Table 3-84 3-150

Cisco Unified Communications Solutions

Table 3-85 3-156

Cisco Telepresence Products

Table 3-86 3-161

IBM Lotus Office Unified Communications

Table 3-87 3-162

IBM Lotus Collaboration Software Products By Category

Table 3-88 3-163

IBM Lotus Collaboration Software Products By Category

Office Productivity Software Technology

Table 4-1 4-5

TigerLogic XDMS Architecture

Table 4-2 4-6

Web Services and SOA Tier Architecture

Figure 4-3 4-8

TigerLogic XDMS Multi-Schema Engine Architecture

Figure 4-4 4-9

TigerLogic XDMS -SOA Engine Architecture

Table 4-5 4-10

Registry Engine

Table 4-6 4-12

Google Dynamic Architecture

Figure 4-7 4-16

Microsoft .Net Dynamic Definition of Reusable Modules

Figure 4-8 4-18

Microsoft .NET Compiling Source Code into Managed Assemblies

Figure 4-9 4-19

Microsoft Architecture Dynamic Modular Processing

Table 4-10 4-21

Process Of SOA Implementation Depends On N-Dimensional

Interaction Of Layers That Can Be Modeled by Business Analyst

Table 4-11 4-22

IBM SOA Business I Services Layers

Figure 4-12 4-23

IBM Smart SOA Continuum

Table 4-13 4-24

SOA Foundation Reference Architecture

Table 4-16 4-38

Business Components Chained Together To

Comprise A Business Service

Table 4-17 4-43

Design Concerns For Integration System Architecture

Table 4-18 4-52

Soap-Based Web Service Production Environment Testing

Table 4-19 4-60

Metadata Repository

Table 4-20 4-61

Metadata Functions

Table 4-21 4-69

Service Oriented Architecture (SOA) Functions

Table 4-21 (Continued) 4-70

Service Oriented Architecture (SOA) Functions

Table 4-22 4-74

Integration Engine XML Processing Functions That Drive

Business Process Electronically End-To-End

Table 4-23 4-78

Web Services Input Formats

Table 4-24 4-79

Web Services Output Formats

Table 4-25 4-83

Web Services Protocols

Office Productivity Software Company Profiles

Table 5-1 5-26

Corel® PaintShop Photo® Pro X3 Functions

Table 5-2 5-27

Corel® VideoStudio® Pro X3 Features

Table 5-3 5-30

Corel WordPerfect Office Evolving Requirements Functions

Table 5-4 5-31

Corel WordPerfect Office Evolving Requirements Features

Table 5-5 5-33

Google Apps Messaging Functions

Table 5-6 5-38

Google PageRank Search Technology

Table 5-7 5-39

Google Hypertext-Matching Analysis Search Technology

Figure 5-8 5-40

Life span of a Google query

Figure 5-8 (Continued) 5-41

Life span of a Google query

Table 5-9 5-44

Google AdSense Positioning

Figure 5-10 5-54

IBM SMB Partner Go to Market Approach

Table 5-11 5-55

IBM Strategic Priorities

Table 5-12 5-87

Microsoft Windows Embedded Compact 7 Capabilities

Table 5-13 5-90

Microsoft Dynamics GP Customer References

Table 5-13 (Continued) 5-91

Microsoft Dynamics GP Customer References

Table 5-13 (Continued) 5-92

Microsoft Dynamics GP Customer References

Table 5-14 5-93

Functions in Microsoft Dynamics GP

Table 5-15 5-94

Capabilities in Microsoft Dynamics GP:

Table 5-16 5-117

Microsoft Response to Security Vulnerabilities