Enterprise Content Management Market Shares, Strategies, and Forecasts, 2008-2014

Table of Contents

Enterprise Content Management Market Shares and Forecasts ES-1

Content Management Market Driving Forces ES-1

Content Management Market Driving Forces ES-2

Web 2.0 ES-4

Content Control Frameworks ES-5

Internet As A Critical Sales, Service And Communications Channel ES-6

Enterprise Content Management Markets - Total ES-9

Enterprise Content Management Market Shares ES-10

Enterprise Content Management Solutions ES-11

IBM Achieves Content-Centric BPM ES-11

EMC ES-12

Microsoft SharePoint Protects Content So That It Is Accessible

And Readable Years From Now ES-13

Enterprise Content Management Market Forecasts ES-13

1. Content Management Market Description and

Market Dynamics 1-1

1.1 Content Management In Different Size Organizations 1-1

1.1.1 Rapid Product Introductions And Multi-Channel

Marketing Campaigns 1-3

1.1.2 Digital Technology Information Sharing For Business

Functions 1-4

1.1.3 Content Management Used To Index And Coordinate

Unstructured Data 1-4

1.1.4 Lifecycle Control of Content 1-6

1.2 Web Publishing 1-8

1.2.1 Web Publishing Depends on Improved Security 1-10

1.2.2 Web Content Management System Cultural Collision 1-10

1.2.3 Web Content Management System 1-11

1.3 Master Data Content Management 1-12

1.4 Digital Asset Brand Management Capabilities 1-14

1.4.1 Management Requirements Imposed on Builder Role 1-18

1.4.2 User Interface Customization 1-20

1.4.3 User Customized Wizards May Not Map

To A Particular Process 1-21

1.4.4 Work Queues 1-21

1.4.5 Help Subsystem 1-23

1.4.6 Usability Requirements Model Builder 1-24

1.4.7 Key Content Management Product Features 1-24

1.5 Content Management To Leverage Value Of Information 1-28

1.5.1 Content Management Of Software Modules 1-29

1.5.2 Content Management Positioned To Give Meaning

And Value To Information Systems 1-29

1.5.3 Enterprise Content Management Information

Technology Needs 1-30

1.5.4 Content Management Economic Benefit 1-32

1.6 Eco Systems Drive Content Management 1-35

1.6.1 Storage 1-36

1.7 Content Management vs. SOA Integration

Implementations 1-37

1.7.1 Standardization Of Interfaces 1-38

1.8 Target Markets 1-39

1.9 Authoring Tool Technology Vendors 1-39

1.10 Systems Integrator Service Providers 1-40

1.11 Customer Implementations 1-41

1.12 Content Management Positioning 1-41

1.13 Content Management Requirements 1-48

1.13.1 Control The Process 1-49

1.14 Addressing the Content Lifecycle Challenge 1-49

1.15 Advanced Deployment Server 1-50

1.16 Content Management Industry Background 1-54

1.17 Storage Content Management Solutions 1-55

1.18 E-Commerce In Emerging Economies 1-56

1.19 Payment Standards For e-Commerce 1-57

1.20 Portal Management 1-58

1.21 E-Government Challenge 1-58

1.22 Internet Site Management 1-60

1.23 Business And Personal Travel Planning 1-61

2. Enterprise Content Management

Market Shares and Forecasts 2-1

2.1 Content Management Market Driving Forces 2-1

2.1.1 Content Management Market Driving Forces 2-2

2.1.2 Web 2.0 2-4

2.1.3 Content Control Frameworks 2-5

2.1.4 Internet As A Critical Sales, Service

And Communications Channel 2-6

2.2 Enterprise Content Management Markets - Total 2-9

2.2.1 Enterprise Content Management Market Shares 2-10

2.2.2 IBM 2-12

2.2.3 EMC 2-14

2.2.4 Open Text 2-15

2.2.5 Interwoven 2-16

2.2.6 Microsoft Sharepoint 2-18

2.2.7 Oracle 2-19

2.2.8 Hyland Software 2-20

2.2.9 Vignette 2-20

2.2.10 Vignette Caching Technology 2-21

2.2.11 Enterprise Content Management Market Forecasts 2-21

2.2.12 Enterprise Content Management Market Segments 2-26

2.2.13 Open Source Software-As-A-Service (SaaS) 2-29

2.2.14 Small and Mid Size Business Content Management 2-29

2.2.15 Co Content-Aware Business Applications 2-30

2.2.16 Life Sciences And Healthcare 2-31

2.2.17 Newspapers 2-31

2.2.18 Web Site Content Management 2-32

2.2.19 Channel and Solution Providers 2-32

2.3 Content Management and Services

Oriented Architecture (SOA) 2-33

2.3.1 IBM Sets Defacto Industry Standard For SOA 2-35

2.3.2 SOA Market Shares 2-36

2.3.3 Business Integration Positioned As SOA Middleware 2-38

2.4 Enterprise Content Management Solutions Segments 2-39

2.5 High End Enterprise Content Management Solutions 2-43

2.5.1 Content Lifecycle 2-43

2.5.2 Storage Content Management Solutions 2-46

2.5.3 System Reliability Return On Investment 2-51

Advantage Mainframe 2-52

2.5.4 Integration 2-53

2.5.5 Sarbanes-Oxley 2-53

2.6 Mid Range Enterprise Content Management Solutions 2-54

2.7 Digital Asset Management 2-58

2.7.1 Imaging Content Management Market 2-64

2.8 Internet Site / Web Content Management 2-65

2.8.1 Web Content Management Market Forecasts 2-68

2.8.2 Web Content Management Frameworks 2-72

2.9 Computer Output Content Management (COLD) Markets 2-76

2.9.1 Computer Output Content Management (COLD) Market Shares 2-78

2.9.2 Computer Output Content Management Market Forecasts 2-81

2.9.3 Computer Generated Content Management Markets –

Units and Dollars 2-82

2.10 Content Management Pricing and Market Aspects 2-86

2.10.1 Interwoven Content Management Pricing 2-86

2.10.2 Enterprise Content Management Suites Core Components 2-86

2.10.3 Unstructured Data And Document Management Market Trends 2-97

2.11 Content Management Regional Analysis 2-99

2.11.1 Open Text solutions 2-103

2.11.2 Asia Pacific Content Management Market 2-104

3. Content Management Product Description 3-1

3.1 IBM / FileNet 3-1

3.1.1 IBM FileNet Content Manager 3-2

3.1.2 IBM Dominates SOA Market 3-6

3.1.3 IBM Building a Robust Data Integration Layer 3-8

3.1.4 IBM SOA Market Segment 3-9

3.1.5 IBM Content Management SOA BPM 3-9

3.1.6 IBM Content Manager 3-10

3.1.7 IBM Content Manager OnDemand 3-12

3.1.8 IBM FileNet Image Manager (Active Edition) 3-13

3.1.9 IBM FileNet Content Services 3-15

3.1.10 IBM FileNet Connectors for SharePoint 3-17

3.1.11 IBM Content Management portfolio 3-18

3.1.12 IBM FileNet Content Federation Services 3-18

3.2 OpenText 3-19

3.2.1 OpenText Real Estate Positioning Challenges 3-23

3.2.2 Open Text Supports Organizational Trust 3-25

3.2.3 OpenText ECM 3-26

3.2.4 OpenText Business Intelligence 3-28

3.2.5 OpenText Business Process Management 3-28

3.2.6 OpenText Compliance & Governance 3-29

3.2.7 OpenText HummingBird Connectivity 3-31

3.2.8 OpenText Contract Management 3-32

3.2.9 OpenText Data Integration 3-33

3.2.10 OpenText Artesia Archiving and Imaging 3-34

3.2.11 OpenText Artesia Digital Asset Management 3-36

3.2.12 OpenText Document Management & Collaboration 3-37

3.2.13 OpenText eLearning & Corporate Training 3-41

3.2.14 OpenText eMail 3-42

3.2.15 OpenText Enterprise Portals 3-44

3.2.16 OpenText Extensions for Lotus Notes 3-44

3.2.17 OpenText Extensions for Microsoft 3-45

3.2.18 OpenText Extensions for Oracle 3-47

3.2.19 OpenText Extensions for SAP Solutions 3-49

3.2.20 OpenText Knowledge Management 3-51

3.2.21 OpenText Project Management 3-53

3.2.22 OpenText Record Management 3-54

3.2.23 OpenText Report and Output Management 3-57

3.2.24 OpenText Transactional Content Management 3-58

3.2.25 OpenText Unified Communications 3-60

3.2.26 OpenText Web Content Management 3-60

3.2.27 OpenText eDOCs 3-60

3.2.28 OpenText LegalKEY 3-62

3.2.29 OpenText Content Services 3-63

EMC / Documentum 3-65

3.2.30 EMC Business Process Management 3-67

3.2.31 EMC Collaboration and Document Management 3-68

3.2.32 EMC Compliance 3-70

3.2.33 EMC Content Security 3-73

3.2.34 EMC Digital Asset Management 3-74

3.2.35 EMC Document Capture 3-75

3.2.36 EMC Document Platform 3-76

3.2.37 EMC Records Management 3-78

3.2.38 EMC Report Management 3-79

3.2.39 EMC SAP Integration 3-80

3.2.40 EMC Search and Classification 3-82

3.2.41 EMC Transactional Content Management 3-83

3.2.42 EMC Web Content 3-85

3.2.43 EMC Archiving Services 3-87

3.2.44 EMC Compliance Services 3-88

3.2.45 EMC Deployment Services 3-88

3.2.46 EMC Messaging Services 3-89

3.2.47 EMC Services for Microsoft SharePoint Integration 3-89

3.3 Interwoven 3-90

3.3.1 Interwoven MediaBin Marketing Asset Management Solution 3-91

3.3.2 Interwoven TeamSite 3-93

3.3.3 Interwoven TeamSite High-performance Repository 3-94

3.3.4 Interwoven TeamSite Unified Approach 3-96

3.3.5 Interwoven TeamPortal 3-101

3.3.6 Interwoven MediaBin Digital Asset Management Solution 3-102

3.3.7 Interwoven DAM-Enabled Brand Marketing Processes 3-105

3.3.8 Interwoven MediaBin 3-106

3.3.9 Interwoven Portal Content Management

Integration for Marketing and IT 3-110

3.3.10 Interwoven LiveSite Delivers Content Dynamically 3-112

3.3.11 LiveSite Granular, Component-Level Caching 3-114

3.3.12 Interwoven® Composite Applications –

Managing Code Along With The Content Assets 3-115

3.3.13 Interwoven Optimost 3-117

3.3.14 Interwoven MediaBin 3-118

3.3.15 Interwoven Targeting 3-118

3.3.16 Interwoven LiveSite 3-120

3.3.17 Interwoven MetaTagger 3-120

3.3.18 Interwoven OpenDeploy 3-121

3.3.19 Interwoven Control Hub 3-123

3.3.20 Interwoven Team Portal 3-123

3.3.21 Interwoven WorkSite 3-124

3.3.22 Interwoven Universal Search 3-125

3.3.23 Interwoven Record Manager 3-126

3.3.24 Interwoven EnConnect 3-127

3.3.25 Interwoven Scrittura 3-128

3.4 Oracle / Stellent 3-129

3.4.1 Oracle Universal Content Management 3-131

3.4.2 Oracle UCM Web Content Management 3-132

3.4.3 Oracle UCM Document Management 3-133

3.4.4 Oracle UCM Digital Asset Management 3-134

3.4.5 Oracle Universal Online Archive 3-135

3.4.6 Oracle Universal Records Management 3-137

3.4.7 Oracle Imaging and Process Management 3-138

3.4.8 Oracle Information Rights Management 3-140

3.4.9 Oracle Outside In Technology 3-140

3.5 Microsoft 3-142

3.5.1 Open Text Livelink ECM Integration Microsoft

Office SharePoint Server 3-145

3.5.2 Microsoft / SharePoint 3-148

3.6 SDL 3-153

3.6.1 SDL Tridion 3-154

3.6.2 SDL Tridion Web Site Globalization 3-155

3.6.3 SDL Tridion Visual BluePrinting 3-155

3.7 Vignette 3-155

3.7.1 Vignette Content Management 3-157

3.7.2 Vignette Web Content Management 3-158

3.7.3 Vignette Portals 3-160

3.7.4 Vignette Collaboration 3-161

3.7.5 Vignette Document and Records Management 3-163

3.7.6 Vignette Imaging and Workflow 3-166

3.7.7 Vignette Community 3-167

3.7.8 Vignette Personalization 3-168

3.7.9 Vignette Accelerated Delivery Solutions 3-169

3.7.10 Vignette Interaction Management 3-169

3.7.11 Vignette Enterprise Content Integration 3-170

3.8 Magnus Group / Vasont Systems 3-171

3.8.1 Vasont Client / Server CMS for Multi-

Channel Publishing 3-172

3.8.2 Vasont Remote User Interface 3-173

3.8.3 Vasont Hosted CMS for Cost-Effective

Content Management 3-173

3.8.4 Vasont SG for Small Groups 3-173

3.8.5 Vasont Extensions 3-174

3.9 Magnus Group / Vasont Systems 3-174

3.9.1 Vasont Client / Server CMS Target Markets 3-175

3.10 Percussion 3-180

3.11 Hyland Software 3-181

3.11.1 Hyland Software OnBase® 3-185

3.11.2 Hyland OnBase 3-186

3.12 Fatwire Software 3-188

3.12.1 Fatwire Content Server 7 – Doclink 3-189

3.12.2 Fatwire Content Server 7 –Language Packs 3-190

3.12.3 Fatwire Content Server 7 –Satellite Server 3-190

3.12.4 Fatwire TeamUP 3-190

3.12.5 Fatwire Spark pCM 3-191

3.13 Ektron 3-191

3.14 TIBCO / Spotfire 3-193

3.14.1 TIBCO MDM – Collaborative Information Manager 3-193

3.14.2 TIBCO PortalBuilder 3-196

3.15 Adobe / Macromedia 3-197

3.15.1 Adobe GoLive 3-199

3.15.2 Adobe Contribute CS3 3-200

3.15.3 Adobe Contribute Publishing Server 3-201

3.16 Alfresco 3-201

4. Content Management Technology 4-1

4.1 Web 2.0 4-1

4.1.1 AJAX 4-3

4.1.2 Content Manager UI Assessments 4-5

4.1.3 User Interface Customization Scripting 4-5

4.1.4 Form Field Validation 4-6

4.2 Collaborative Document Management 4-6

4.3 Document Management Collaboration 4-11

4.3.1 Web Marketing Positioning 4-13

4.3.2 Composite Application Updates 4-15

4.3.3 Automated Deployment 4-15

4.4 Google Scale Mainstream Applications Gmail and

Google Maps 4-17

4.4.1 Google.com—Search and Personalization 4-19

4.4.2 Google Scholar. 4-20

4.4.3 Google Server Implementation for Web 2.0 4-20

4.4.4 Google Replicates The Web pages 4-21

4.4.5 Google Map / Reduce Framework Runs In Parallel

On 1,000 Machines 4-24

4.4.6 Google Global Work Queue 4-24

4.4.7 Communication, Collaboration and Communities 4-25

4.4.8 Google Spent $250 Million On Hardware Equipment

In 2004, $1.4 Billion in 2007 4-26

4.4.9 Google Uses 1.8 Million Servers, Search Results,

Images, Videos, Emails And Ads 4-29

4.4.10 Google Dynamic Architecture Implementation 4-30

4.4.11 Short Description of Google Search Engine

Dynamic Architecture 4-33

4.4.12 Google BigFiles 4-34

4.4.13 Google Repository 4-35

4.5 eBay Infrastructure 4-35

4.5.1 Sun Storage Helps Keep The Store Open 4-38

4.5.2 eBay’s Infrastructure Evolution 4-39

4.6 Microsoft .Net Defines Reusable Modules Dynamically 4-40

4.6.1 Microsoft Data Center Size 4-40

4.6.2 Microsoft Combines Managed Modules into Assemblies 4-42

4.6.3 Microsoft Architecture Dynamic Modular Processing 4-44

4.7 IBM® WebSphere® Application Server Feature Pack for

Web 2.0 4-46

4.7.1 IBM Web 2.0 Steps To Deploy Websphere Application

Server Using Virtual Image Templates 4-46

4.8 IBM WebSphere Application Server Feature Pack 4-52

4.9 Facebook 4-54

4.10 MySpace 4-56

4.11 Reunion 4-59

4.12 Software Release Cycle 4-60

4.13 iTunes and TiVo 4-61

4.14 SIP Integration With IP And Rich Media Applications 4-61

4.14.1 Standards Based Signaling Technology

Session Initiation Protocol (SIP). 4-62

4.14.2 SIP Presence 4-64

4.14.3 SIP Actions 4-64

4.14.4 SIP Helps Sales 4-65

4.14.5 SIP Trunks & Benefits 4-65

4.14.6 SIP Reduction In The Cost Of Networking 4-65

4.15 SIP PBXs' Based On Linux 4-70

4.16 Cisco SIP 4-71

4.16.1 Cisco Unified Communication System 4-71

4.17 VoIP Gateways 4-72

4.18 Avaya SIP Trunking Incoming Calls Are

Proxied Through The PID4- 4-74

4.19 Bluenote 4-75

4.19.1 SOA Product Strategy At BlueNote Networks 4-76

4.19.2 SOA Representational State Transfer Is A Mode Of

Communication Accessible To Programs And Humans 4-77

4.20 Enterprise Communications ROI 4-77

4.21 Femto Cell Base Station FMC Services 4-79

4.21.1 Session Border Controller (SBC) 4-83

4.21.2 SPIT Attack Simulation Project 4-84

4.22 SIP High-Availability And High-Performance Solution 4-85

4.23 Data Preservation Using IntelliCapture™ Technology 4-87

5. Enterprise Content Management Company Profiles 5-1

5.1 Enterprise Content Management Suite Vendors 5-1

5.1.1 Major Enterprise Content Management Suite Vendors 5-2

5.1.2 Mid-Range ECM 5-3

5.1.3 Specialty MC Vendors 5-4

5.2 Adobe / Macromedia 5-5

5.2.1 Adobe Strategy 5-5

5.2.2 Adobe Digital Imaging And Digital Video 5-9

5.2.1 Adobe Customers 5-9

5.2.4 Adobe Financials 5-10

5.2.5 Adobe Ease Of Use For Information Management 5-14

5.3 Alfresco 5-15

5.4 Autonomy Group / Verity 5-18

5.5 Blue Coat Systems 5-19

5.5.1 Blue Coat Solution 5-20

5.5.2 Blue Coat Revenue 5-23

5.5.3 Blue Coat Acquisition of Packeteer 5-24

5.5.4 Blue Coat Systems Customers 5-25

5.6 Ektron 5-25

5.6.1 Ektron CMS400.NET Collaborative Community 5-26

5.6.1 Ektron Partners 5-28

5.6.3 Ektron Customers 5-28

5.6.3 Ektron Financials 5-29

5.7 EMC 5-29

5.7.1 EMC Acquisitions 5-30

5.7.1 Selected EMC Partners 5-31

5.7.3 Selected EMC Customers 5-31

5.7.3 EMC Revenue 5-32

5.7.5 EMC Segment Information 5-33

5.7.6 EMC VMware Virtual Infrastructure 5-38

5.7.7 EMC / Unisys and Expand Relationship in

Enterprise Content Management 5-48

5.8 FatWire 5-49

5.8.1 FatWire Customers 5-50

5.8.2 FatWire Partners 5-50

5.9 Hewlett Packard 5-51

5.9.1 Hewlett Packard Global Provider Of Products 5-51

5.9.2 HP Products and Services: Segment Information 5-52

5.9.3 Hewlett Packard Technology Solutions Group 5-53

5.9.4 Hewlett Packard Enterprise Storage and Servers 5-54

5.9.5 HP and Tower Software 5-55

5.9.6 Hewlett Packard Tower Software TRIM Context 6 5-58

5.10 IBM 5-64

5.10.1 IBM Partners 5-65

5.10.2 IBM ECM Customers 5-66

5.10.3 IBM Revenue 5-66

5.10.4 IBM Multinational Computer Technology 5-68

5.10.5 IBM SOA Infrastructure 5-68

5.10.6 IBM WebSphere SOA Business Integration Foundation 5-69

5.10.7 IBM 2008 Fourth-Quarter and Full-Year Revenue 5-70

5.11 Informatica 5-81

5.11.1 Informatica Partners 5-81

5.11.2 Informatica Customers 5-82

5.11.3 Informatica Financials 5-82

5.12 Intel / Sarvega 5-82

5.12.1 Sarvega 5-85

5.13 Interwoven 5-85

5.13.1 Interwoven Engagement/Matter-Centric Collaboration Solution 5-89

5.13.2 Interwoven Revenue 5-91

5.13.3 Interwoven Best Practices Persuasive Content

Improves the Customer Experience 5-95

5.13.4 Interwoven Partners 5-96

5.13.5 Interwoven Partner Classifications 5-96

5.14 JustSystems 5-97

5.14 Magnus Group 5-98

5.15.1 Vasont Systems 5-98

5.15.2 Vasont Partners 5-99

5.15.3 Vasont Systems Consulting Partner / Bright Path Solutions 5-100

5.15.4 Vasont Systems Consulting Partner / Lionbridge 5-100

5.15.5 Vasont Systems Consulting Partner /

Wolff and Associates, LLC. Wolff 5-101

5.15.6 Vasont Client / Server 5-101

5.15.7 Vasont ASP Model 5-102

5.15.8 Vasont 5-102

5.15.9 Progressive Information Technologies 5-103

5.16 Microsoft 5-104

5.16.1 Microsoft Revenue 5-104

5.16.2 Microsoft Client Revenue 5-105

5.16.3 Microsoft Server and Tools Revenue 5-108

5.16.4 Microsoft Online Services Business Revenue 5-109

5.16.5 Microsoft Business Division Revenue 5-112

5.16.6 Microsoft Entertainment and Devices Division 5-114

5.16.7 Microsoft Segment Revenue 5-116

5.16.8 Microsoft Competition 5-117

5.16.9 Microsoft Security Vulnerabilities 5-119

5.16.10 Microsoft Client Segment 5-121

5.16.11 Microsoft Segments 5-123

5.16.12 Open Text Livelink ECM Integration

Microsoft Office SharePoint Server 5-126

5.16.13 Microsoft Multinational Computer Technology 5-126

5.16.14 Selected Microsoft Partners 5-127

5.16.15 Microsoft Financials 5-127

5.17 OpenText 5-127

5.17.1 Open Text™ As An Independent Software Vendor 5-128

5.17.2 Open Text™ Livelink ECM Product Line 5-129

5.17.3 OpenText Customers 5-133

5.17.4 Open Text Sony Alliance 5-134

5.17.5 Open Text Industry Positioning 5-134

5.17.6 Open Text Strategic Partnerships 5-135

5.17.7 Open Text Strategic Customers 5-138

5.17.8 OpenText Partners 5-160

5.17.9 Open Text Livelink ECM Integration Microsoft

Office SharePoint Server 55-161

5.17.10 OpenText Revenue 5-161

5.18 Oracle / Stellent 5-163

5.18.1 Oracle Partners 5-164

5.18.2 Oracle Customers 5-164

5.18.3 Oracle Financials 5-164

5.19 Percussion 5-164

5.19.1 Percussion Partners 5-165

5.19.2 Percussion Customers 5-165

5.20 Tibco 5-166

5.20.1 Tibco Partners 5-166

5.20.2 Tibco Customers 5-167

5.20.3 Tibco Financials 5-167

5.20.4 Tibco Software Integration Software 5-167

5.20.5 Tibco Revenue 5-168

5.20.6 Tibco Revenue: 5-171

5.20.7 Tibco Fourth Quarter Revenue Fiscal 2007 5-171

5.20.8 Tibco Customers 5-172

5.20.9 Tibco Software Fourth Quarter 2007 Revenue 5-172

5.21 Terremark 5-174

5.21.1 Terremark Customers 5-174

5.21.2 Terremark Financials 5-174

5.21.3 Terremark Worldwide, Inc. Revenue 5-176

5.21.4 Terremark / Data Return 5-177

5.21.5 Terremark Worldwide Deploys Fully-Configured

Production Servers in Minutes 5-177

5.21.6 Terremark Enterprise Cloud Computing 5-180

5.21.7 Terremark Revenue -- Infinistructure, Infinicenter 5-181

5.22 Thoma Cressey Bravo / Hyland Software 5-182

5.22.1 Thoma Cressey Bravo Strategy 5-183

5.22.2 Thoma Cressey Bravo Partners 5-184

5.22.3 Thoma Cressey Bravo Customers 5-184

5.22.4 Thoma Cressey Bravo Financials 5-185

5.22.5 Hyland Software 5-185

5.22.6 Hyland Software OnBase Integrated Document

Management and Retrieval Solutions 5-185

5.22.7 Hyland Software Integrated Document

Management and Workflow: 5-186

5.23 TigerLogic Corporation 5-189

5.23.1 TigerLogic Customers 5-190

5.24 Vignette 5-190

5.24.1 Vignette Partners 5-190

5.24.2 Vignette Customers 5-190

5.24.3 Vignette Financials 5-191

5.25 Yash 5-192

5.26 Younts Consulting 5-200

List of Tables and Figures

Table ES-1 ES-2

Content Management Market Driving Forces

Table ES-2 ES-7

Web 2.0 Internet Content Management Market Driving Forces

Table ES-3 ES-10

Worldwide Content Management Software Shipments

License and Maintenance Market Shares, Dollars, 2007

Table ES-4 ES-14

Worldwide Enterprise Content Management (EMC)

License, Maintenance, and Services Market Forecasts,

Dollars, 2008-2014

Table 1-1 1-2

Content Management Digital Asset Uses

Table 1-2 1-5

Content Management Technologies

Table 1-3 1-6

Lifecycle Requirements For Controlling Content

Table 1-4 1-9

Web Publishing Functions

Table 1-5 1-17

Content Management Roles

Table 1-6 1-20

Web Content Management System Internal User Usability Issues

Table 1-7 1-22

Content Management Model Creation Tracking With Work Queues

Table 1-8 1-24

Key Content Management Product Features

Table 1-9 1-27

Types of content management

Table 1-10 1-31

Enterprise Content Management Information Technology Needs

Table 1-11 1-33

Key Mission Of Content Management

Table 1-12 1-34

Content Management Architecture

Table 1-13 1-43

Content Management Infrastructure Functions

Table 1-14 1-44

Content Management Platform Functions

Table 1-15 1-45

Types of Information Exchanged Using Content Management

Table 1-16 1-46

Content Management Efficiency Targets

Table 1-17 1-47

Advantages Of Content Management

Table 1-18 1-48

Content Management Industry Segments Initiatives

Table 1-19 1-51

Benefits Of Advanced Deployment Servers

Table 1-20 1-53

Multisite Content Manager Capabilities

Table 1-21 1-56

E-Commerce In Emerging Economies

Table 2-1 2-2

Content Management Market Driving Forces

Table 2-2 2-7

Web 2.0 Internet Content Management Market Driving Forces

Table 2-3 2-10

Worldwide Content Management Software Shipments

License and Maintenance Market Shares, Dollars, 2007

Table 2-4 2-11

Worldwide Content Management Software Shipments

License and Maintenance Market Shares, Dollars, 2007

Table 2-5 2-22

Worldwide Enterprise Content Management (EMC)

License, Maintenance, and Services Market Forecasts,

Dollars, 2008-2014

Table 2-6 2-23

Worldwide Enterprise Content Management (EMC)

Market Forecasts, Dollars, 2008-2014

Table 2-7 2-24

Worldwide Enterprise Content Management (EMC)

Market Forecasts, Dollars, 2008-2014

Table 2-8 2-25

Worldwide Enterprise Content Management (EMC)

Market Forecasts, Dollars, 2008-2014

Table 2-9 2-27

Worldwide Enterprise Content Management Industry

Market Segments, 2007

Table 2-10 2-28

Worldwide Content Management Industry

Segments, Dollars, 2007

Table 2-11 2-30

Co Content-Aware Business Applications Functions

Table 2-12 2-34

Content Management and Services Oriented Architecture SOA

Table 2-13 2-37

Worldwide Service Oriented Architecture SOA

Engine Market Shares, 2007

Figure 2-14 2-40

Worldwide Enterprise Content Management Solutions

Market Segments, 2007

Figure 2-15 2-41

Worldwide Enterprise Content Management Solutions

Market Segments, 2014

Table 2-16 2-42

Worldwide Enterprise Content Management (ECM) Solutions

Market Forecasts, 2008-2014

Figure 2-17 2-45

Worldwide High End Enterprise Content Management

Market Shares, 2007

Table 2-18 2-46

Worldwide High End Enterprise Content Management

Market Shares, 2007

Table 2-19 2-47

Worldwide High End Enterprise Content Management

License, Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-20 2-48

Worldwide High End Enterprise Content Management

Market Units, 2007

Table 2-21 2-49

Worldwide High End Enterprise Content Management

Market Dollars and Units, 2008-2014

Figure 2-22 2-55

Worldwide Mid Range Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-23 2-56

Worldwide Mid Range Content Management License,

Maintenance, and Services Market Forecasts, Units,

2008-2014

Table 2-24 2-57

Worldwide Mid Range Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-25 2-59

Worldwide Digital Asset Management Market Shares,

2007 59

Table 2-26 2-60

Worldwide Digital Asset Management Market Shares, 2007

Figure 2-27 2-61

Worldwide Digital Asset Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-28 2-62

Worldwide Digital Asset Management License,

Maintenance, and Services Market Forecasts Units,

2008-2014

Table 2-29 2-63

Worldwide Digital Asset Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-30 2-66

Worldwide Web Content Management License,

Maintenance, and Services Market Shares, 2007

Table 2-31 2-67

Worldwide Web Content Management License,

Maintenance, and Services Market Shares, 2007

Figure 2-32 2-69

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Figure 2-33 2-70

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts, Units, 2008-2014

Table 2-34 2-71

Worldwide Web Content Management License,

Maintenance, and Services Market Forecasts Dollars,

2008-2014

Table 2-35 2-72

Content Management Framework Modules

Table 2-36 2-74

Web Content Management Driving Forces

Table 2-37 2-75

Competitive Aspects In The Web Content

Management Industry

Figure 2-38 2-79

Worldwide Computer Output Content

Management (COLD)

License and Maintenance Market Shares, Dollars, 2007

Table 2-39 2-80

Worldwide Computer Output Content Management (COLD)

License And Maintenance Market Shares, Dollars, 2007

Table 2-40 2-82

Worldwide Computer Output Content Management (COLD)

License, Services, And Maintenance Market

Forecasts, Dollars, 2008-2014

Table 2-41 2-84

Worldwide Computer Output Content Management (COLD)

License And Maintenance Market Forecasts, Units, 2008-2014 2-84

Table 2-42

Worldwide Computer Output Content Management (COLD) 2-85

License And Maintenance Market Shares,

Units and Dollars, 2008-2014

Table 2-43 2-87

Enterprise Content Management Suites Core Components:

Table 2-44 2-93

Enterprise Content Management Market Aspects

Table 2-45 2-96

Competitive Factors In Enterprise Content Management

Figure 2-46 2-100

Regional Enterprise Content Management Markets

Table 2-47 2-101

Regional Enterprise Content Management Markets

Table 3-1 3-1

IBM/FileNet Content Management Solutions

Table 3-2 3-2

Features of IBM FileNet Content Manager

Table 3-3 3-5

Advantages of IBM FileNet Content Manager

Table 3-4 3-11

Features of IBM Content Manager

Table 3-5 3-12

Features of IBM Content Manager OnDemand

Table 3-6 3-13

IBM Content Manager OnDemand Product line

Table 3-7 3-14

Features of IBM FileNet Image Manager (Active Edition)

Table 3-8 3-15

Advantages of IBM FileNet Image Manager (Active Edition)

Table 3-9 3-16

Features of IBM FileNet Content Services

Table 3-10 3-16

Advantages of IBM FileNet Content Services

Table 3-11 3-17

Features of IBM FileNet Connectors for SharePoint

Table 3-12 3-18

Features of IBM Content Management Portfolio

Table 3-13 3-19

Features of IBM FileNet Content Federation Services

Table 3-14 3-20

OpenText Content Management Solutions

Table 3-15 3-22

OpenText Real Estate Industry document Accessibility Challenges

Table 3-16 3-23

OpenText Management Of Content Across Departments

Table 3-17 3-27

Benefits of OpenText ECM Content Management

Table 3-18 3-28

OpenText Business Process Management Products

Table 3-19 3-29

OpenText Compliance and Governance Products

Table 3-20 3-32

OpenText Hummingbird Connectivity Products

Table 3-21 3-33

OpenText Contract Management Products

Table 3-22 3-34

OpenText Archiving and Imaging Products

Figure 3-23 3-36

OpenText Artesia Digital Asset Management hub

Table 3-24 3-37

OpenText Livelink ECM - Document & Collaboration

Management Products

Table 3-25 3-42

OpenText E-Mail Products

Table 3-26 3-45

OpenText Livelink ECM Extensions for Lotus Notes

Table 3-27 3-46

OpenText Livelink ECM Extensions for Microsoft

Table 3-28 3-48

OpenText Extensions for Oracle

Table 3-29 3-49

OpenText Extensions for SAP Solutions

Table 3-30 3-52

OpenText Knowledge Management Products

Table 3-31 3-53

OpenText Project Management Products

Table 3-32 3-55

OpenText Record Management

Table 3-33 3-58

OpenText Report and Output Management products

Table 3-34 3-59

OpenText Transactional Content Management Products

Table 3-35 3-61

OpenText eDOCS Products

Table 3-36 3-63

OpenText LegalKEY Products

Table 3-37 3-64

OpenText Content Services Products

Table 3-38 3-65

EMC Content Management Solutions

Table 3-39 3-67

EMC Business Process Management Products

Table 3-40 3-68

EMC Collaboration and Document Management Products

Table 3-41 3-71

EMC Compliance Products

Table 3-42 3-73

EMC Content Security Products

Table 3-43 3-74

EMC Digital Asset Management Products

Table 3-44 3-75

EMC Document Capture Captiva Families Products

Table 3-45 3-76

EMC Document Platform Products

Table 3-46 3-79

EMC Records Management Products

Table 3-47 3-80

EMC Report Management Products

Table 3-48 3-81

EMC SAP Integration Products

Table 3-49 3-83

EMC Search and Classification Products

Table 3-50 3-84

EMC Transactional Content Management Products

Table 3-51 3-86

EMC Web Content Management Products

Table 3-52 3-87

EMC Archiving Services Benefits

Table 3-53 3-90

Interwoven Content Management Solutions

Table 3-54 3-91

List of Interwoven Content Management Solutions

Table 3-55 3-93

Benefits of Interwoven Teamsite

Table 3-56 3-95

Interwoven TeamSite Business Users Features

Table 3-57 3-97

Interwoven Products For Maximizing Online Business Performance

Table 3-58 3-99

Interwoven Web Content Management (WCM) Core Functions

Table 3-59 3-102

Interwoven MediaBin Digital Asset Management Positioning

Table 3-60 3-103

Interwoven Digital Asset Management Solution Functions

Table 3-61 3-105

Interwoven Improvements To Customer Experience

Table 3-62 3-107

Interwoven MediaBin Image Transformation Efficiencies

Table 3-63 3-109

Media Bin Advanced Platform Functions

Table 3-64 3-111

Interwoven Automation Of The Delivery Of Dynamic

Content To Websites

Table 3-65 3-113

Interwoven LiveSite Dramatically Accelerates Time-

To-Market Functions

Table 3-66 3-115

Interwoven TeamSite Content Management Innovations

Table 3-67 3-117

Benefits of Interwoven Optimost

Table 3-68 3-118

Benefits of Interwoven MediaBin

Table 3-69 3-119

Benefits of Interwoven Targeting

Table 3-69 3-120

Benefits of Interwoven LiveSite

Table 3-70 3-121

Benefits of Interwoven Metatagger

Table 3-71 3-122

Benefits of Interwoven OpenDeploy

Table 3-72 3-123

Benefits of Interwoven ControlHub Content Management

Table 3-73 3-124

Benefits of Interwoven Team Portal

Table 3-74 3-125

Benefits of Interwoven Worksite

Table 3-75 3-126

Benefits of Interwoven Universal Search

Figure 3-76 3-127

Interwoven Enconnect DTCC Configurations

Figure 3-77 3-128

Interwoven Scrittura Messaging Platform

Table 3-78 3-129

Benefits of Interwoven Scrittura

Table 3-79 3-130

List of Oracle Content Management Solutions

Table 3-80 3-131

Features of Oracle Universal Content Management

Table 3-81 3-132

Benefits of Oracle Universal Content Management

Table 3-82 3-132

Features of Oracle UCM Web Content Management

Table 3-83 3-133

Features of Oracle UCM Document Management

Table 3-84 3-134

Benefits of Oracle UCM Document Management

Table 3-85 3-135

Benefits of Oracle UCM Digital Asset Management

Table 3-86 3-136

Features of Oracle Universal Online Archive

Table 3-87 3-137

Benefits of Oracle Universal Online Archive

Table 3-88 3-138

Benefits of Oracle Universal Records Management

Table 3-89 3-139

Features of Oracle Imaging and Process Management

Table 3-90 3-139

benefits of Oracle Imaging and Process Management

Table 3-91 3-140

benefits of Oracle Information Rights Management

Table 3-92 3-141

Benefits of Oracle Outside In Technology

Table 3-93 3-142

Oracle Outside In Technology Product Suite

Table 3-94 3-143

Microsoft Enterprise Content Management Features

Table 3-95 3-147

Open Text / Microsoft Livelink ECM Integration

Functionality For Office SharePoint Server

Table 3-96 3-149

Microsoft SharePoint License Positioning

Table 3-97 3-151

Microsoft SharePoint ECM Strengths

Table 3-98 3-152

Microsoft SharePoint ECM Weaknesses

Table 3-98 3-153

Microsoft SharePoint ECM Weaknesses

Table 3-99 3-154

SDL Tridion

Table 3-100 3-156

Vignette Content Management Solutions

Table 3-101 3-159

Vignette Web Content Management Products

Table 3-102 3-161

Vignette Portals Content Management Products

Table 3-103 3-162

Vignette Collaboration Content Management Products

Table 3-104 3-164

Vignette Document and Records Management Products

Table 3-105 3-166

Vignette Imaging and Workflow Products

Table 3-106 3-168

Vignette Community Products

Figure 3-107 3-170

Vignette Enterprise Content Integration Studio

Figure 3-108 3-171

Vasont Content Management System Multi-Channel Publishing

Table 3-109 3-172

Vasont Content Management System Products

Table 3-110 3-174

Vasont Extensions tools

Table 3-111 3-175

Vasont Feature, Description, Benefit

Figure 3-112 3-181

Percussion Rhythmyx Content Driven Applications

Table 3-113 3-182

Hyland Software OnBase Enterprise Content Management Modules

Table 3-114 3-187

Hyland Software OnBase Benefits:

Table 3-115 3-189

Fatwire Software Content management System

Table 3-116 3-192

Benefits of Ektron cms400.net Web Content Management

Table 3-117 3-193

Tibco Content Management Solutions

Figure 3-118 3-194

Tibco MDM Collaborative Information Manager Components

Table 3-119 3-195

Features of Tibco MDM Collaborative Information Manager

Table 3-120 3-196

Features of Tibco PortalBuilder

Table 3-121 3-199

Adobe Content Management Solutions

Table 3-122 3-200

Features of Adobe Contribute CS3 Content Management

Table 3-123 3-204

Alfresco Lifecycle Management Functions

Table 4-1 4-4

AJAX Aspects

Table 4-2 4-7

Collaborative Document Management Functions

Table 4-3 4-11

Document Management Collaboration Modules

Table 4-4 4-12

Document Management Collaboration Module Features

Table 4-5 4-14

Insurance Industry Pages Appropriate For Use

By Web Savvy Consumers

Table 4-6

Google Use of Ajax Technology

Table 4-7 4-28

WinterGreen Research Server Energy Costs for 14

Servers with 3 Processors

Figure 4-8 4-30

Google Dynamic Architecture

Source: Sergey Brin and Lawrence Page

Figure 4-9 4-35

Repository Data Structure

Figure 4-10 4-36

Architecture.EBay

Table 4-11 4-40

Microsoft .Net Defines Reusable Modules

Figure 4-12 4-41

MegaData Center Capital Expenditures

Figure 4-13 4-43

Microsoft .NET assemblies:

Figure 4-14 4-45

Microsoft Architecture Dynamic Modular Processing

Figure 4-15 4-48

Steps To Deploy IBM WebSphere Application Server

Using A Virtual Image Template

Figure 4-16 4-49

WebSphere Application Server Network Deployment Installation And Configuration Steps

Figure 4-17 4-53

IBM Web Architecture

Table 4-18 4-54

Facebook Description. 2007 to April 2008

Table 4-19 4-57

MySpace Metrics 57

Table 4-20 4-59

Reunion Metrics 59

Table 4-21 4-63

Session Initiation Protocol SIP Benefits

Table 4-22 4-67

avaya.com SIP Protocols

Table 4-23 4-69

Avaya SIP Creates System Flexibility

Figure 4-24 4-71

Cisco Unified Communication System

Table 4-25 4-73

Transitioning From Physical To Virtual Contact Centers

Figure 4-26 4-80

Fixed Mobile Convergence Handset Illustration

Table 5-1 5-8

Adobe Target Market Strategy

Table 5-2 5-21

Blue Coat Security Solution –

Table 5-3 5-39

EMC VMWare Virtual Infrastructure Business

Revenue Growth Positioning

Table 5-4 5-51

Hewlett Packard Global Positioning

Table 5-5 5-58

Hewlett Packard Tower Software Global, Vertical Markets

Table 5-6 5-59

Hewlett Packard Tower Software Global, Reducing

Risk During Litigation

Table 5-7 5-60

Hewlett Packard Tower Software Microsoft Office® Documents

Table 5-8 5-62

Hewlett Packard Tower TRIM Context Features Overview

Figure 5-9 5-67

IBM Revenue and Income

Table 5-10 5-90

Interwoven Engagement/Matter-Centric

Collaboration Solution Functions

Figure 5-11 5-94

Selected InterWoven Brands Supported

Table 5-12 5-120

Microsoft Response to Security Vulnerabilities

Table 5-13 5-130

Open Text Content Management Functions

Table 5-14 5-132

Key Factors Distinguishing Open Text Livelink ECM

Figure 5-15 5-137

Selected OpenText LiveLink Partners

Table 5-16 5-139

Selected Open Text Customers

Figure 5-17 5-160

Artesia Partners

Table 5-18 5-179

Terremark's Enterprise Cloud Functions

Table 5-19 5-187

Hyland Software OnBase Workflow Core Features

Table 5-20 5-194

YASH Comprehensive Service Approach Holistic View

Table 5-21 5-197

Yosh Business Process, Business Environment Initiatives