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Report No. B80310009619  300+Pages 125 Tables and Figures       2001   


    Innovation in e-business platforms relates to automating business processes across platforms, applications, departments, and companies.  As these business processes are automated, information from applications becomes accessible to regular people doing jobs within a company.  Understand how customers, partners, and systems integrators all participate in the business, technology, and industry solutions market segments.

    Business process management relates to automating systems that have been done manually before.  This revolution in operation includes the automation of the exchange of engineering drawings, the analysis of orders, the creation of more efficient, productive systems, and the exchange of information at all levels of an organization, not just between top or department head management.  In this respect, it empowers workers at every level of an organization and brings a revolution in business process.  All companies can benefit from this process.     By deploying business process management integration platforms, customers reduce costs, create new revenue opportunities, strengthen relationships, substantially increase supply chain efficiencies, and streamline internal business processes.



Business Process Assessment



Innovative and Comprehensive E-Business Solutions to Problems

WinterGreen Research, Inc.

Lexington, Massachusetts











Telecommunication Industry Restructuring

Business Process Strategies


Market Growth Opportunities


-Worldwide Market Forecasts

Worldwide Market Shares


Market Participants

Integration Software

Market DRIVING Forces 




 This is the Forty First report in a series of market research reports that provide forecasts in communications, telecommunications, the internet, computer, software, and telephone equipment.  The project leaders take direct responsibility for writing and preparing each report.  They have significant experience preparing industry studies.  Forecasts are based on primary research and proprietary data bases.  Forecasts reflect analysis of the market trends in the segment and related segments.  Unit and dollar shipments are analyzed through consideration of dollar volume of each market participation in the segment.  market share analysis includes conversations with marketing directors, distributors, leading market participants, and companies seeking to develop measurable market share.  Over 200 in depth interviews are conducted for each report with a broad range of key participants and opinion leaders in the market segment.



Business Process Management Will Increase Efficiency and Stream-Line Operations





Business Process Management Executive Summary 

Markets Addressed By Business Process Management

Business Process Management Layer 

Business Process Automation 

Business Process Management Positioning 

EDI and XML Transformation 

Real-Time Business Process Monitoring And Analysis 

E-Business Integration Server 

Business Analyst Message Broker Market

Business Analyst Market Forecasts 


1. Business Process Management (BPM) Capabilities 

1.1                          Business Process Management Benefits 

1.2                          Modifying Business Processes 

1.3                          Business Services 

1.4                          Business Integration Market

1.5                          Business Integration Software 

1.6                          Business Components 

1.7                          Adapters And Transformation 

1.8                          Technology And Application Connectors 

1.9                          Development Toolset

1.10                        Infrastructure And System Management

1.11                        Trading Partner Portals 

1.12                        Consumer Operations 

1.13                        Rapid Response To Changing Business Conditions 

1.14                        Business E-Services Benefits 

1.15                        E-Services Approach 

1.15.1                               E-Services Challenge 

1.15.2                               e-Services Partnering 

1.15.3                               Retail Portal Channels 

1.15.4                               E-Services Is The Business Model

1.16                        Business Process Management (BPM) capabilities 

1.17                        Standard Process Definitions 

1.18                        Driving Business Service Across The Internet

1.19                        Metadata Repository 

1.20                        Business Process Execution Engine 

1.21                        Repositories As A Critical Resource 

1.22                        E-Business Engine 

1.23                        Wrappering 

1.24                        Service Level Management (SLM) Challenges 

1.25                        Quality Of Service (QoS) Functions 

1.25.1                               QoS Different Levels Of Global Service 

1.25.2                               Network Efficiency 

1.26                        RosettaNet Standardizing Supply Chain Processes 

1.27                        Need For Automating Internal And External Processes 

1.28                        Rapid, Reliable, Scalable Integration Solutions 

1.29                        Integration Platforms

1.30                        Integration Software 

1.31                        Role Of Mission Critical Middleware Messaging 

1.32                        Mission-Critical Functionality 

1.33                        Messaging Software 

1.34        Linking Internal Operations             



Business Process Management Forecasts

2. Business Process Management Market Forecasts 

2.1                          Business Process Management Market Trends 

2.1.1                              Business Process Management For Back End Systems 

2.1.2                              Business Process Integration 

2.2                          BPM Market Participants 

2.2.1                              Integration Of Business Processes 

2.3                          Business Analyst Message Broker Market

2.4                          Business Analyst Market Forecasts 

2.5                          Event Management

2.6                          Business Management

2.7                          Enterprise Process Executive 

2.8                          Application Integration Market Analysis 

2.9                          Market Driving Forces 

2.10                        Application Integration Market Shares 

2.11                        (AI) Integration Broker Market Forecasts 

2.11.1                               AI Integration Broker Segment Market Analysis 

Automation of Business Process

3. Automation Of Business Processes 

3.1                          Process Automation 

3.2                          Business Process Management

3.3                          Vitria 

3.3.1                              Vitria Positioning 

3.3.2                              EDI and XML Transformation 

3.3.3                              Vitria Real-Time Business Process Monitoring And Analysis 

3.3.4                              Vitria's E-Business Integration Server / Attunity 

3.4                          IBM   

3.4.1                              IBM / Prudential Insurance Company Of America Business Process Management

3.5                          Integration Of ERP Applications 

3.6                          Automated Solutions Requirements 

3.7                          Routing And Communication 

3.8                          Message Brokers 

3.8.1                              MQSeries Integrator 

3.8.2                              IBM MQ Integrator V2 

3.8.3                              IBM Infrastructure For Dynamic, Real-Time, Application Network  

3.8.4                              Business Needs Define The Integration Connection 

3.8.5                              MQSeries Integrator Platforms 

3.9                          Extricity 

3.9.1                              Extricity Integration Adapter Technology 

3.9.2                              Extricity B2B Platform  

3.9.3                              Extricity processes B2B  

3.9.4                              PricewaterhouseCoopers / Extricity 

3.10                        Tibco Software 

3.10.1                               Tibco Suite Of Message Brokers 

3.10.2                               TIB Products 

3.10.3                               Tibco Active Enterprise 

3.10.4                               Tibco Active Exchange 

3.10.5                               Tibco Extensibility 

3.10.6                               Tibco XML Support For Databases 

3.10.7                               Tibco XML Canon/Developer™    

3.11                        Neon / Sybase 

3.11.1                               E-Business Enabling Software 

3.11.2                               e-Business Integration Servers 

3.11.3                               Neon Product Suite 

3.11.4                               Neon Adapters 

3.11.5                               Neon E-Commerce Solutions 

3.12                        HelioGraph 

3.12.1                               Heliograph Business Process Management Product Positioning 

3.12.2                               Heliograph Types Of Solution 

3.12.3                               Heliograph Business Process Management Abilities 

3.12.4                               Helio Components 

3.12.5                               Straight Through Processing Of The Post-Trade Process 

3.12.6                               Helio Tradeflow Business Benefits 

3.12.7                               Helio Messaging Solution 

3.12.8                               Helio Message Broker Business Benefits 

3.12.9                               Helio EMX Tradeflow  

3.12.10                                Helio Straight Through Exception Processing 

3.12.11                                Helio Data Field Dictionary 

3.12.12                                Helio Workstation Business Benefits 

3.13                        Helio Workstation Key Features 

3.14                        eVent

3.15                        Data Collection 

3.16                        Instruction Request

3.17                        Instruction Send 

3.18                        eVent Confirmation 

3.19                        eVent Features 

3.20                        eVent Benefits 

3.20.1                               IBM / Evoke Software 

3.21                        Level 8 

3.22                        CrossWorlds 

3.22.1                               Trading Partner Connections 

3.23                        B to B  

3.24                        Peregrine / Extricity 

3.24.1                               IBM Agreement With Extricity 

The Internet as a Market Force in Business Process Management

4. The Internet As A Market Force In Business Process Management

4.1                          Value Of The Internet For Business Process Management

4.2                          Internet Use For Business Process Management

4.3                          Global Economy 

4.3.1                              Intensifying Competition On A Global Scale 

4.4                          Liberalization Of Markets 

4.5                          Global Competitive Forces 

4.6                          Business Forces Driving Change 

4.6.1                              Pace Of Technological And Product Change 

4.6.2                              Response To Change 

4.6.3                              Change Management

4.6.4                              Change In Integration Markets 

4.7                          Internet Protocol (IP) Mission Critical Functionality 

4.8                          Broker Agent Architecture 

4.9                          AI Platforms 

4.10                        Operational Systems And Data Sources 

4.11                        Multicasting 

4.12                        B to B  

4.13                        Web-Based Applications 

4.14                        J2EE standards

4.15                        Internet E-Business 

4.16                        Straight Through Processing 

4.17                        Business Analysis 

4.18                        AI Functions 

4.19                        Uses of AI Application Integration 

4.20                        AI Benefits 

4.21                        Integration System Architecture 

4.22                        Open Systems 

4.23                        Object-Oriented Methodology 

4.24                        Component Based Service-Oriented Architectures 

4.25                        Set Of IT Elements 

4.26                        Events 

4.27                        Event Transmission 

4.28                        Real Time Data Acquisition 

4.29                        Computer Telephony Integration (CTI)

4.30                        Comprehensive SAN Solutions 

4.31                        Custom Coded Interface Logic 

Business Process Management Market Profiles

5. Business Process Management Company Profiles 

5.1                          Business Process Management Markets Addressed 

5.2                          bea 

5.2.1                              BEA Revenue 

5.2.2                              BEA Customers 

5.3                          CrossWorlds 

5.3.1                              CrossWorlds Customers 

5.3.2                              CrossWorlds Application Partners 

5.3.3                              The Business Integration Positioning 

5.3.4                              CrossWorlds Products And Technology 

5.3.5                              CrossWorlds Technology Partners 

5.3.6                              CrossWorlds Revenue

5.4                          FileNET  

5.5                          GE Global Exchange (GXS)

5.5.1                              GE Global eXchange Services 

5.5.2                              GXS Key Business Areas And Initiatives 

5.5.3                              GXS Strategic Alliances 

5.6                          IBM   

5.6.1                              IBM Software Infrastructure 

5.6.2                              IBM Software Revenue 

5.6.3                              Tivoli Systems 

5.6.4                              IBM Global Services 

5.7                          iPlanet

5.7.1                              Forte Fusion Integration Suite 

5.7.2                              Sun ONE 

5.7.3                              iPlanet E-Commerce Solutions 

5.8                          Inprise!

5.9                          Kabira Technologies 

5.10                        level 8 

5.10.1                               Level 8 Acquisitions 

5.10.2                               Level 8 Products 

5.10.3                               Level 8 Systems Revenue 

5.11                        Mercator 

5.11.1                               Mercator Software 

5.11.2                               Highlights 

5.11.3                               Mercator Products 

5.11.4                               Mercator Platforms 

5.11.5                               Mercator Customers 

5.12                        Microsoft

5.13                        Oracle 

5.14                        Peregrine 

5.14.1                               Peregrine Systems / Extricity 

5.14.2                               Extricity 

5.14.3                               Extricity / IBM WebSphere Business-To-Business Integrator Partner 

5.14.4                               Extricity Products 

5.15                        Saga Systems 

5.16                        SAP  

5.17                        SeeBeyond 

5.17.1                               SeeBeyond Customers 

5.17.2                               Customers 

5.17.3                               Products 

5.17.4                               SeeBeyond Positioning 

5.18                        Software AG  

5.19                        S.W.I.F.T  

5.20                        Sybase / Neon 

5.20.1                               Sybase 

5.20.2                               Neon / New Era Of Networks 

5.20.3                               Combined Company 

5.20.4                               Sybase / Neon 

5.20.5                               Sybase Database 

5.20.6                               Neon Enables E-Business 

5.20.7                               Neon Customers 

5.20.8                               Other Neon Customers 

5.20.9                               Neon Revenues 

5.20.10                                Neon Product Positioning 

5.20.11                                Formatter 

5.20.12                                Rules Engines 

5.20.13                                Neon Core Products 

5.20.14                                Neon Partnerships 

5.20.15                                IBM agreement

5.20.16                                Direct Sales 

5.20.17                                Strategic Relationships 

5.21                        Symantec 

5.22                        Talarian 

5.23                        Tibco Software 

5.23.1                               Tibco Products 

5.23.2                               Tibco Customers 

5.23.3                               Tibco Software Revenue 

5.23.4                               Tibco Strategic Partners 

5.23.5                               Tibco Products 

5.24                        Vignette 

5.24.1                               Oberon Software 

5.24.2                               Oberon Resellers 

5.25                        Vitria 

5.25.1                               Vitria Revenues 

5.25.2                               Industries Served 

5.25.3                               Vitria Customers 

5.25.4                               Vitria Strengths And Challenges Of Application Integration 

5.26                        webMethods 

5.26.1                               WebMethods Customers 

5.26.2                               WebMethods' Strategic Partners 

5.26.3                               WebMethods Acquisitions 

5.26.4                               WebMethods Strategic Positioning 

5.26.5                               WebMethods / Active 

5.26.6                               Active Software 

5.27                        XMLSolutions 



Many of these Key Topics Have Phenomenal Subcategories


List of Tables and Figures

Market Forecasts 2000-2005                   Market Shares 1999

Benefits Of Business Process Management Integration Platforms  2

Automation Of Business Processes Functions  4

Automation Of Business Processes By Location  5

Automation Of Business Processes Technology  5

Quality Of Service Measures  11

Process Analysis Functions  1



Benefits Of Business Process Management Products  4

Business Services Addressed By Applications Integration Components  6

Business Components Chained Together To Comprise A Business Service  9

Business Benefits Of Establishing An E-Services Approach  14

E-Services Positioning For Delivering It-Based Benefits  16

Principles Of Application Integration  17

E-Services Challenge  18

E-Services Systems Strategy  22

E-Services Positioning  22

E-Services  23

E-Services Market Positioning  24

E-Services Modular Strategy  25

E-Services Component Strategy  25

Business Process Complexity  26

Metadata Repository  28

Integration Platform Functions  40

Application Integration Software Functions  42

Enterprise Messaging Integration Functions  44

Internal Enterprise Application Integration Tasks  47



Networked Business Systems Integration  3

Business Benefits of Business Process Management                                                                          4

Enterprise Back End System Management 5

Business Process Integration Advantages  6

Worldwide Integration Broker Markets, 2000  10

Business Process Engines Market 11

Business Process Engine Market Shares, 2000  12

Worldwide Business Process Engine Market Forecasts, 2000-2006  13

Business Process Engine Market Forecasts, 2000-2006  14

Advantages of EAI Applications Integration Solutions  17

AI Market Driving Forces  18

Application Integration Market Shares, 2000  20

Application Integration Broker, Market Forecast, 2000-2006  21

Summary Application Integration Broker Market Segment Forecast 22

Worldwide Integration Broker Market Segments  23

Worldwide Integration Broker Market 24




Automation Of Business Processes Functions  7

Automation Of Business Processes By Location  8

Automation Of Business Processes Technology  8

Vitria Enterprise Credentials And Quality Of Service Measures  14

Process Analysis Functions  15

IBM / Prudential Insurance Company Of America Business Process Management Positioning  18

AI Routing Alternatives  22

MQSeries Integrator Software Functions  26

IBM Integration Systems Functions  28

IBM Integration Systems Architecture  30

IBM Strategy For Integrating Diverse Aspects Of Business  33

MQSeries Integrator Platforms  36

Extricity Extended Suite Of Integration Adapters  38

Extricity Functional Requirements B2B Platform   39

Tibco Product Lines  43

Tibco Target Markets  45

Tibco Product Positioning  46

TIBCO ActiveExchange Functions  48

Key Features Of Tibco XCD   52

XML Vocabularies, Grammars, And Component-Level Reuse  53

Tibco XML Distributed Collaboration Aims  53

Neon Target Markets  56

Neon Integration Product Suite  57

Neon Integration Engine  57

Neon Adapters  59

Health Care Transaction Types  61

HelioGraph Business Process Management Product Positioning  64

HelioGraph Types Of Solution  65

Heliograph Business Process Management Abilities  67

Helio Workstation Key Benefits  77

eVent Features  81

CrossWorlds Unique End-To-End E-Business Integration Platform Solution  84

CrossWorlds’ Solutions Benefits  85




Internet Market Driving Forces  5

Market Forces For Global Economy  7

Factors Impacting The Level Of Price And Product Competition  9

Competitive Forces  11

Response To Competition  12

Business Forces Driving Change  13

Response To Change  15

Business Services Index Business Services Definitions  16

Response To Change In Markets  18

Processing Extensions  19

B To B Systems Integration Tasks  23

Enterprise Application Integration Functions  28

Business Process Integration Functions  29

Application Integration Uses  30

Enterprise Application Integration Benefits  31

Design Concerns For Integration System Architecture  33

Type Of Event Information  37

Event Management Definition  38

CTI Market Driving Forces  42

CTI Equipment Market Segments  44

Comprehensive SAN Solutions  45




GXS Selected Strengths and Challenges of Application Integration  17

GXS EAI Solutions  19

IBM Selected Strengths And Challenges Of Middleware Messaging  22

Mercator Alliance Partners  35

SeeBeyond Partners  59

Sybase / Neon Selected Strengths and Challenges of Application Integration  64

Neon / Sybase Synergies  66

Neon Product Positioning  72

Neon New Era Of Networks Strategic Relationships  77

Neon Strategic Relationship With IBM    78

Neon Strategic Relationship With Microsoft 78

NEON Strategic Relationship With NTT Data Corporation  79

Neon Strategic Relationship With Commerce One  80

NEON Strategic Relationship With BroadVision  81

NEON Strategic Relationship With BEA Systems  81

Tibco Selected Market Strengths and Challenges in Application Integration  84

Oberon Resellers  91

Oberon Partners  93


about the company


    WinterGreen Research, founded in 1985, provides strategic market assessments in telecommunications, communications equipment, health care, and advanced computer technology.  Industry reports focus on opportunities that will expand existing markets or develop major new markets.  The reports assess new product and service positioning strategies, new and evolving technologies, and technological impact on products, services, and markets.  Market shares are provided.  Leading market participants are profiled, and their marketing strategies, acquisitions, and strategic alliances are discussed.  The principals of WinterGreen Research have been involved in analysis and forecasting of international business opportunities in telecommunications and advanced computer technology markets for over 30 years.


about the principal authors


Ellen T. Curtiss, Technical Director, co-founder of WinterGreen Research, conducts strategic and market assessments in technology-based industries.  Previously she was a member of the staff of Arthur D. Little, Inc., for 23 years, most recently as Vice President of Arthur D. Little Decision Resources, specializing in strategic planning and market development services.  She is a graduate of Boston University and the Program for Management Development at Harvard Graduate School of Business Administration.  She is the author of recent studies on worldwide telecommunications markets and the Top Ten Telecommunications market analysis and forecasts.


Susan Eustis, President, co-founder of WinterGreen Research, has done research in communications and computer markets and applications.  She holds several patents in microcomputing and parallel processing.  She is the author of recent studies of the Regional Bell Operating Companies' marketing strategies, Internet equipment, a study of Internet Equipment, Worldwide Telecommunicaitons Equipment, Top Ten Telecommunications, Digital Loop Carrier, Web Hosting, and Application Integration markets.  Ms. Eustis is a graduate of Barnard College.


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